Holmcroft Cabins Bewertungen 

Paid a 20k deposit on June the 1st 2026 for a 70% built cabin that they say was a cancellation. Was told it would be ready in 3-4 weeks. It's now July the 21st and all communication has stopped. Will not respond to emails or WhatsApp,last communication was 3 weeks ago when I was told it would be finished by the following week. I have since seen all the bad reviews on fb & the pod we have supposedly reserved is still on their fb page.Any comments I make are deleted. This company must be nuts if they think they can take £20,000 from a customer & then completely blank them. I dealt with Emma to start with but now been told she is on maternity leave. If anybody else has had a bad experience with this company then please let me know. Thanks.

This company have proved to be totally unprofessional and more than a little suspect in their dealings with our friend. She is a young woman working extremely hard to build up her business single-handedly and used her savings to pay for a pod to host holidaymakers- this shower have had over £21k - not peanuts by any measure - and all she has had for over 18 months is excuses and not a whiff of the pod she has paid so much of her income for. Be warned the terms and conditions are puzzling and not sure they match consumer protection laws but maybe Scotland is different to England. Be warned if anything goes wrong you will have nothing but stress and excuses.

Our pod was significantly delayed, we were given an opertunity to take an "available build slot" if we paid the final 50% balance, we paid this and were given a completion date of 31st October 2025. We then experienced a lack of communication and we felt we were being ghosted after paying +34k. The pod was finally complete and ready for collection on the 18th May 2026. We had planned to launch our buisness on February 1st this year but it looks like we will be lucky to have our letting licence in place by the end of this year's tourist season. We also missed our initial planned SSEN connection date and had to pay again £1600 for this connection, Chris was made aware of this and said he would pay me this £1600 but he has not. Chris will say that services and engineers should not be booked until delivery is confirmed but between October 2025 and May 2026 we were given 8 different completion dates. Holmcroft is full of false promises. We now have a solicitor building a case to claim compensation and we intend to take this to the courts. Holmcroft are once again "ghosting" us. We also have had to have an electrician attend the pod to rewire the mood lighting as not all channels were connected up, another expense we could do without.

🚩 Holmcroft Horrors
This review is entirely based on my own personal experience with Chris and Emma at Holmcroft Cabins Ltd, Annan.
I am now aware of other people and their personal experiences with this company, however, I can only comment on my own. I cannot recommend this company based on my own experience.
In June/July 2025 after my husband was diagnosed with advanced stage 3 cancer we approached Chris for a face to face meet following good communication to discuss ordering an Eden Leigh Pod that would cost approx £34000 when everything was chosen.
Chris was fully aware, as was Emma once she became involved that the pod was being paid from my husbands life insurance and was required to give me financial security to keep the home we have as a family with children should the worst happen. He was fully aware my husband was off work and salary and I was taking time off my self employed role to care for my husband and look after my children during chemotherapy and surgery. We paid a 50% deposit as requested and were told we had a 16-20 week build to completion. We sent all requested videos of accees and base sizes and Chris, in writing, confirmed haulage sorted with a 3rd party and all was fine. He then wrote to say an earlier completion date was possible due to a space becoming available and if I paid the further 50% in full i would have a delivery date of 31st Oct 2025.
He was aware it would cost a significant amount to bring the arranged ground works scheduled forward to accommodate this however we agreed based on his assurance in writing everything would be fine and it would just be the final police escort to arrange closer to the time. Once full payment was made it was almost impossible to get any communication with Chris via email, Whats App, Phone or company direct emails. I was told in emails that work was started however when communication stopped I drove the 161 miles to find Chris at the site and he had to admit that absolutely nothing had started despite him writing it had. He assured me work was starting that week and he would arrange a QR code to be set up to share weekly progress.
Again, no communication and no QR updates so another 161 mile drive to find yet again after a fee weeks still work had not started on my pod. I done a 3rd visit and still no pod, Chris told me a base in the unit was mine but it was clear from the plumbing lay out it was not. A meeting was had with my husband present and while unwell due to his chemotherapy Chris looked him in the eyes and promised it would be complete in time as he would make the base ours.Following this meeting I made it clear to Chris I would be recording all meetings & I was going to report my concerns to the local Annan Police and to Dumfries and Galloway Trading Standards. He apologised and over the next few weeks/months the following excuses for delays were told.

. Roofing suppliers were not supplying to the UK anymore
. The haulage company went insolvent
. He had to fire employees for their conduct
. A lorry had crashed and all the windows and doors had been damaged
. The entire workforce were off due to sickness
. The flooring supplier didnt deliver enough material

There was also further delays as when I went to inspect the pod on a different occasion they had built a solid wall instead of a bespoke personalised designed one drawn up months before. They had built the bathroom door wrong and not to plan. Emma then emailed to say the washer dryer wouldnt fit as not in the plans so had to send her the photo of one months before that was taken in the office to prove it was so they had to fit that in.We were given different dates for completion for Oct, Nov, Dec and then promised 15th Jan. Bearing in mind the ground works had been completed and site ready since Oct based on original date. We visited in Jan, 3 days before a completion was due to find a pod with no electrical wiring finished, no roof, not insulated, nowhere near completion.I will be completly honest and say I raised my voice and called Chris a liar and told him to get it finished and said how can he look a man in the eyes fighting cancer and tell blatant lies.I did email after to apologise for raising my voice but again the whole encounter was recorded and I went to police station again and was open with what I said and done and told them my pod had been paid for in full approx 6 months ago and was now officially 3 months late. Emma has after 10+ requests still ignored/refused to give me any of my receipts for accounts and warranties for all my goods and appliances .Chris has ignored 8+ formal notices and ignored requests to share solicitor details. I sent a letter to be opened only by his legal rep tracked postage 2 wks ago and no reply?! I got my pod 18th May 2026 , almost 8 months late and its full of issues. He said he would make compensation offer in writing. Hes now ignoring everything. Awful!

Please contact EJayDesign if you have been a victim of this company.

I paid Holmcroft Cabins £10,000 in November 2024 and a further £11,600 in February 2025 after being told my pod would be ready in around six weeks, but 21 weeks max stated in the emails.

By October 2025- almost a year after the initial deposit, only a base image could be provided.

After months of chasing, I was eventually refunded £10,000—but that didn’t happen until roughly six months after constant emailing and arguing. I am still owed the remaining £11,600 to this day.

To make matters worse, Holmcroft Cabins confirmed that my pod/materials/slot has been sold to someone else, yet they now ignore my messages and have still not returned the outstanding balance of my grandmothers inheritance.

When I demanded a refund back in oct 25, holmcroft sent their ‘updated terms and conditions’ - a year after I had paid them… insinuating I was bound to a contract I’ve never seen before.

Since this all began, I have also discovered a number of other customers who appear to have had very similar experiences, involving long delays, poor communication, and significant difficulty recovering money. Realising this wasn’t an isolated incident has been deeply concerning.

This experience has been so incredibly stressful and financially damaging it is hard to put into words. I trusted this company with a substantial amount of money, received almost nothing in return, and have spent well over a year and half trying to recover funds that are rightfully mine.

I cannot recommend Holmcroft Cabins based on my experience. If you are considering paying them a deposit or making any upfront payment, I would strongly encourage you to do extensive research on this company, read through their new terms and conditions that are questionable, and speak to previous customers, and ensure you have robust legal protection before proceeding.

To reiterate, the company have confirmed my pod had been taken over by another customer, yet still keep my money.

To the owners response-
Chris, you literally haven’t replied to me for a week. Do you think you can keep 11.6k after confirming you have resold, and wish me goodbye? Do you think you just .. keep 11.6k? Because you respond with professional AI?

I strongly urge anyone to reach out to previous customers, not just myself, to ensure you make a fully informed decision.

Purchased two cabins from Holmcroft Cabins. The service was excellent from start to finish. Chis was fantastic with his communication throughout and answered any questions we had.
The team were always accommodating when small adjustments were asked for during the building process. The cabins are stunning and expertly finished to the highest standard. First class company and would highly recommend.

We ordered a bespoke cabin with Holmcroft cabins for construction on site within our garden. We were able to design the cabin with guidance from Chris and a layout that suited our needs.

The team worked tirelessly on site to finish on time and we were very impressed with the attention to detail in regards to the finishing touches of the trims around the doors, windows and fascia’s. The cabins are solidly built with insulation on all faces and with high quality windows, doors and fixtures and fittings.

I would recommend.

My pods arrived today I am so happy with them, every time I had a question it was answered within hours. All personal touches were added no problem. I was kept informed every step of the way. Looking forward to booking the next 4. Chris, you and your team have been fantastic. I think you deserve a holiday in them when you can find time. Thank you once again. Cannot recommend enough

I contacted Chris in august about building us a pod and he was very responsive, professional and answered all of my questions. We decided to go with Chris and purchase our pod from Holmcroft Cabins and I am so happy with our decision. Our pod arrived and everything was built to a high standard and since then our guests have left us great feedback. Thanks again chris

I would have no hesitation in recommending Chris at Holmcroft Cabins. His communication from start to finish is excellent - no question too small or annoying for him. Also his attention to detail and wanting to accommodate your own bespoke internal layout is great. Fab job and very happy with the finished product.