The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time. Ordering the item and having it posted out for me was fine, I shall... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln17/18 Milsom Street, BA1 1DB Bath, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... Mehr ansehen
Unternehmen hat geantwortet
I visited the Bath store to collect a CD but the service was a little slow and the staff were not friendly/ approachable. I want to preface that this is not usually the experience as I visited this pa... Mehr ansehen
Unternehmen hat geantwortet
I ordered some DVDs at HMV, I received excellent customer service, found the staff easy to talk to, & they were happy to answer any queries I had. I received emails to keep me updated when my order wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Bath
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
17/18 Milsom Street, BA1 1DB, Bath, Vereinigtes Königreich
4,8
Hervorragend
200 Bewertungen
Bittet Kunden um Bewertungen
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Easy to click and collect!
The option to click and collect was cost effective. My DVD arrived very quickly at my chosen store. The staff there were very polite and helpful and the collection process took just a couple of minutes.
27. September 2023
Antwort von hmv (UK) - Bath
Hi MR x
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery, very good price
Quick delivery and a very good price for this Sonny Rollins album on vinyl
17. September 2023
Antwort von hmv (UK) - Bath
Hi Mr Brundson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quite strange we asked for the movie at…
Quite strange we asked for the movie at our local HMV and they confirmed there were none left and suggested to get it on eBay... We went ahead to the HMV website bought it there and collected it at the local HMV.
24. September 2023
Antwort von hmv (UK) - Bath
Hi Sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I LOVE THAT YOU CAN ORDER THINGS OUT OF…
I LOVE THAT YOU CAN ORDER THINGS OUT OF STOCK IN STORES
For example lover by Taylor swift WASNT in stores so I bought it online also delivery is very cheap and not expensive considering your location
Dosnt take long to come
I ordered
1lover cd by Taylor S
1guts by Oliva R
31. August 2023
Antwort von hmv (UK) - Bath
Hi Porshe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from the HMV shop in Bath
Excellent service from the HMV shop in Bath, which took my order, and provided an efficient delivery. The product was well packaged and as described. Thank you. Anne Hornby
28. August 2023
Antwort von hmv (UK) - Bath
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience at HMV
Great experience at HMV. They could find the vinyl I was looking for for so long in France. I bought it at the Bath HMV and it was delivered at the Brighton HMV on my way back. The staff was very kind and helpful. I recommend.
21. August 2023
Antwort von hmv (UK) - Bath
Hi AngeL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Bath
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent very quick and efficient
10. August 2023
Antwort von hmv (UK) - Bath
Hi Lacey
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwort von hmv (UK) - Bath
Hi Genya
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV - Proud of Its Services
I am so impressed with the services they provided in my recent visits to their store in Bath. Robert and his teammates were so friendly and always willing to help when needed.
27. Juli 2023
Antwort von hmv (UK) - Bath
Hi Yuen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Scratched vinyl
Bought Midnights by Taylor Swift and there's a scratch on the vinyl so it skips parts of one song on the B side. The rest of the songs are fine just one song doesn't play properly. The staff are really nice though.
25. Juli 2023
Antwort von hmv (UK) - Bath
Hello Tiffany
Thanks for taking the time to bring your recent experience to our attention. We are very sorry to hear that part of your vinyl is faulty.
So that we can investigate this further with you, if you have not done so already, please do feel free to contact our customer service team at support.hmv.com with as many details as possible and they’ll take a look asap for you. Thanks
Swift and friendly service.
12. Juli 2023
Antwort von hmv (UK) - Bath
Hi Gunnar
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
The member of staff was most helpful and when I asked if it was possible to order my CD he told me that he could get it for me within a few days and that I would receive regular updates by email so that I knew when it was ready to collect.
5. Juli 2023
Antwort von hmv (UK) - Bath
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use item arrived well…
Website easy to use item arrived well packed and arrived early
7. Juni 2023
Antwort von hmv (UK) - Bath
Hi TONY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Bath
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I wanted to ring the local store where…
I wanted to ring the local store where my order was sent, but you have only a premium rate phone line that I can not call with my call package. Why would you want to charge extra for customers to ring you?? ☹️
2. Juni 2023
Antwort von hmv (UK) - Bath
Dear Gladys,
Thank you for leaving us a review. .
We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
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