hjh-office.co.uk Bewertungen 

232
•
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My HJH chair arrived and took 5 mins only to assemble, The quality of the materials is top notch, even the cantilever base stand came pre-fabricated as one peice. . solid and sturdy. I'm impressed y... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The well packaged box arrived promptly from Germany and the contents were easy to assemble with enclosed instructions. The components are well engineered and nicely finished. The seat does not tilt bu... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Ordered a chair on Nov 23rd. Took 10 days to come, so average in these times. I have knocked stars off because of the delivery driver who point blank refused to bring an 18kg box 3 metres into my hall... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Poor quality "premium" chair... Spent £300 on what is advertised as a "premium" office chair. Some screws did not fit into the relevant threads, one of the armrests was not adjustable and fa... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Büromöbelhändler

Vom Unternehmen geschrieben

WHO IS BEHIND HJH OFFICE? We are Germany’s online market leaders in office chairs. At hjh OFFICE, you will find an extensive range of office chairs, executive chairs, XXL swivel chairs, children’s desk chairs and guest chairs as well as ergonomic desks and computer tables. Our selection also covers a variety of lounge furniture such as bar stools and lounge chairs. With hundreds of options, you are guaranteed to find the right product for your taste and budget. PHILOSOPHY A substantial part of our business philosophy is offering our customers the fastest delivery possible. Generally we deliver all ready-to-go items on the day of their order. As a result, delivery is often carried out in less than 24 hours. QUALITY ADVICE IS OUR PRIORITY For years, we have used Trusted Shops buyer protection with great success. The key element in our customer relations, however, is telephone advice from our friendly and customer-oriented Support Team. Of course, you can also receive our quality advice through email enquiry. Our homepage contains further information to comprehensively inform you about office chairs and office furniture, and to help you find the right office chair. You will learn to correctly adjust your office chair to your needs, which will significantly improve your comfort at work.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

232 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

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3,8

Alle Bewertungen

(232)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Not arrived yet

23. April 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
According to the parcel agency, you now received your order.
Should this not be the case, please contact us directly via mail or phone.
Thank you very much for your understanding.
Best regards
Your hjh-Office Team

Bewertet mit 2 von 5 Sternen

Chair turned up on time and seems…

Chair turned up on time and seems sturdy enough- unfortunately the back rest / lumbar support was broken on arrival. I immeditately took photos and send to the customer service team who assured me a new one will be sent out. It's been nearly three weeks and no sign of a replacement - not even tracking reference.

I chase constantly and they just keep telling me it's coming, rubbish..

30. März 2022
Bewertung ohne vorherige Einladung
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
We very much regret that you have reason to complain and the delay.
Your spare part has already been dispatched and should be delivered next week.
Thank you very much for your understanding.
Your hjh-office team

Bewertet mit 1 von 5 Sternen

Not received my order and no…

Not received my order and no communication of why not

21. März 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
Your parcel is already on its way and in GreatBritain. We expect the delivery in the next one or two days.
This is still in the expected delivery time of 6 to 8 workdays.
If you have any quesitons, do not hesitate to contact us.
Your hjh office team

Bewertet mit 1 von 5 Sternen

It’s been 8 days and my order hasn’t…

It’s been 8 days and my order hasn’t been received tracking details have remained in the same place for the last 5 days Order number 8000001558

Now been 12 days and no idea when delivery will be made, just say they will deliver asap, not acceptable!

13. März 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,

thank you for your message and evaluation. We are really sorry to hear that you have a reason to complain.
According to GLS link, your parcel is already in the UK and should be delivered shortly. We would like to thank you for your understanding and patience.
Your hjh-office team

Bewertet mit 1 von 5 Sternen

Broken chair

Broken chair, I have emailed about it, no response yet..

8. März 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Dear Mr. Kullman,

thank you for your feedback and reaching out to us. We are sorry to hear that your parcel arrived damaged. We would like to apologize in the name of hjh OFFICE for the inconvenience caused.


The pick-up for your parcel was booked for this Friday, as requested. You will receive a refund of your order as soon as the parcel has been returned to our depot.


Should you have further questions regarding your pick-up or other concerns, please feel free to reach out to us.

Best regards

David - hjh OFFICE

Bewertet mit 3 von 5 Sternen

Still haven't received my office chair

Still haven't received my office chair.
Edited after response from company below: Good to hear I will get it soon but you might want to have a word with whoever sends out the TrustPilot emails asking for a review to only send these out when the customer has actually received the product and not before! Looking forward to my green chair.

24. Februar 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
Your order is still on the way. We expect deliery monday the latest. This is still within the 6 to 8 work days delivery time.
Should any problems or delays occur, please contact us.
Thank you for your understanding.
Best regards
Your hjh office team

Bewertet mit 5 von 5 Sternen

Very high quality chair, great company

The chair arrived and the first thing I noticed was the high quality materials it was constructed from. After assembling it I found it to be extremely comfortable.
Hjh are an excellent company, I was updated every step of the way and my order arrived slightly before the minimum delivery date originally quoted.

22. Februar 2022
Bewertet mit 1 von 5 Sternen

Damaged and different shades

The 2 chairs arrived with the boxes squashed and open. The chairs were different shades, one had 2 small tears and blue stains to the ivory leather and one with wadding coming out. I have emailed the company and awaiting a response.

10. Februar 2022
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
We very much regret that you have reason to complain.
As requested, we already arranged the pick up of the faulty chair. Of course, you will receive a full refund aftern receipt of the return.

Please excuse the inconveniences and thank you very much for your understanding.
Your hjh office team

Bewertet mit 4 von 5 Sternen

Leather office chair

A good chair at a good price. Would have given you 5 stars however the delivery which you state as 5-6 days took 16 days even now you delivery company is still showing it as in transit.

25. Dezember 2021
Bewertet mit 3 von 5 Sternen

Decent product, poor delivery driver

Ordered a chair on Nov 23rd. Took 10 days to come, so average in these times. I have knocked stars off because of the delivery driver who point blank refused to bring an 18kg box 3 metres into my hallway, despite me standing in front of him with a walking stick. Whilst he wasn't rude, as a person with a disability I found this attitude appalling. I had to hack a 'grab handle' in the side of the box and drag it inside. So the chair seems decent so far, but would hesitate to recommend especially for those with disabilities.

22. Dezember 2021
Bewertung ohne vorherige Einladung
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,

thank you very much for your evaluation.
Unfortunately, we are not able to deliver our products by ourselves and are therefore dependent on parcel services.
Of course, the drivers need to deliver to your door.
We very much regret that the delivery was not as commissioned.

Thank you very much for your understanding.
Your hjh office team

Bewertet mit 1 von 5 Sternen

Really poor service

Really poor service - 3 weeks later and STILL haven’t received my chair and no idea where it is.

12. Dezember 2021
hjh-office.co.uk-Logo

Antwort von hjh-office.co.uk

Good day,
thank you very much for your evaluation.
As your delivery adress contains a company name, an EORI number is required to deliver your order over the boarder.
We are in constant contact with the delivery agency regarding your parcel.
Thank you for your understanding.
Your hjh OFFICE team

Bewertet mit 1 von 5 Sternen

Disappointed

Only received the base and arm rests! Who knows where the rest of it is, what country it’s in, and if and when it will be eventually delivered!??! Customer service were less than helpful and would have had more success attempting to play chess with a pigeon…

7. Dezember 2021
Bewertet mit 1 von 5 Sternen

No communication and no chair delivery

I ordered on 12 November - automated message said I'd receive shipping details and item was to be delivered in 5-7 working days. Nov 30th receive an invoice refund. No communication between then and had to email support to ask what was going on after receiving email with refund details. Shame, I was looking forward to the chair and I start my wfh job next week so really needed it. Ordered one from a physical store instead

30. November 2021
Bewertet mit 5 von 5 Sternen

Teen gaming chair

I have searched high and low for a narrower gaming chair for my young teen and this is perfect. The wheel diameter on most of these chairs made them catch on his new corner desk but this one was a great fit. Good range of colours available. My son was very pleased but I have to admit this was on the more expensive side as it doesn't sing or dance like others! I live in N.Ireland and although website said no delivery here I chanced my arm and it arrived safely! Delighted. Good customer service too as I had a query re dimensions

13. November 2021

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