Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A simplified and great experience! Usually small businesses are always out of the scope of utilising debit or credit cards as payment method as it involves high initial setup costs and unclear charge... Mehr ansehen
It's great to be able to contact customer support through WhatsApp, and the response rate is within the same day. The status of payment links (e.g. completed or unpaid) is clearly stated for easier... Mehr ansehen
Unternehmen hat geantwortet
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Kontaktinformationen
1 Keong Saik Road, 089109, Singapore, Singapur
- support@hit-pay.com
- www.hitpayapp.com
4,3
Hervorragend
498 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very disappointing experience
At first, I was satisfied with the service. However, my account was unexpectedly closed without any clear reason or prior notice. I contacted support but did not receive a helpful explanation.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello Alvaro,
Thank you for your feedback. We understand how concerning it must have been to have your account closed without a clear explanation.
Please note that all account approvals and closures are subject to our Compliance team’s review process and must adhere to applicable regulatory requirements and internal verification policies. These reviews are conducted carefully and consistently across all accounts.
Due to the nature of these regulations and internal policies, we’re unable to share specific details regarding individual account decisions. We understand this may be frustrating, and we sincerely appreciate your understanding in this matter.
Antwort von HitPay
Thank you for sharing your feedback! We’re glad to hear this :)
Hit Pay review- love it !
I love using HitPay — it’s incredibly easy to use and very straightforward, even for beginners. The setup was quick, and everything works smoothly. Their customer service is also excellent; the team is responsive, helpful, and solves issues efficiently. Overall, it’s a very effective solution for managing payments, and I’d definitely recommend it.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Thanks for your support! We’re really glad to hear that you find HitPay straightforward and easy to use.
Our customer support team is always here to help if you need any assistance! :)
The app is quite intuitive in the sense…
The app is quite intuitive in the sense what i need for both in-person and online orders can be done under one roof. My sales has also picked up ever since customers can choose their preferred payment. CS is also top tier as they would address my concern and guide me step by step. Will recommend to other small biz too!
23. April 2026
Antwort von HitPay
Thank you for your taking your time to share your review! We’re really glad to hear that you find the app intuitive and that it’s been able to support your specific needs. It’s especially great to know that offering your customers more payment options has helped boost your sales as that’s exactly what we aim to do.
Our customer support team is always here to help if you need assistance with anything!
Easy and smooth onboarding process
Easy and smooth onboarding process. However, the eKYC verification is not mobile-friendly—the display should be properly optimized to fit the screen.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hi Kuriee, thank you for your positive feedback! We’re glad to hear that you found the onboarding process easy and smooth.
We also appreciate your thoughts regarding the eKYC verification experience. We’ll take note of this and share it with our team internally, as we’re always working to improve and provide the best possible experience for our users. :)
Nice app and services
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the app and our services. :)
Using hitpay has improved our…
Using hitpay has improved our operational efficiency. As an SME, cost and reliability are critical, and they delivered on both. Their customer support team is responsive, and the onboarding process was smooth. We’ve seen measurable improvements in productivity within just a few months.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hey Jerome,
Thanks for your feedback! We’re glad to hear that our platform and team has helped you in running your business. We appreciate your support!
Transitioning from sole prop
I've been with HitPay since 2023. Lately we transitioned to Sdn Bhd and of course that created chaos because a lot administrative and banking shifts. Thank you the compliance team, particularly Tracy, Mel and Via for helping me get things in line. Considering the difficulties we had with certain administrative snags, they finally helped me transition to my new company without disrupting the existing flow of business.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hi Dr Arvin!
Thank you for your continued trust since 2023 and for sharing your experience.
Glad to hear our team, especially Tracy, Mel, and Via were able to assist you through the transition and keep everything running smoothly. Thank you for your patience and partnership! :)
Easy to use and install
Easy to use and install; it is an all-in-one platform that makes it easy to track our sales and inventory. It is especially useful during pop up events to facilitate fast and easy payments for our customers.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Thank you for sharing your experience!
We’re happy to hear that you find the platform easy to use and install. :)
Great experience
Easy to integrate. I'm a non coder so it's good for me. Payments are simple, reliable, and everything is easy to manage in one place. It saves us time and lets us focus more on the business.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Thank you for your kind feedback, Alyssa!
We’re glad to hear that you found the platform easy to integrate, especially as a non-coder. :)
Our goal is to make payments simple, reliable, and easy to manage all in one place, so it’s great to know it’s helping you save time and focus more on growing your business!
5 Stars Payments App
We’ve shortlisted a few payment systems available in SG. And we all agreed on choosing Hitpay as our payments solution for our tradeshows. We’ve tried and tested hands-on. And we can tell you, No Regrets. It’s efficient, seamless and hassle-free. We also can tell you, Highly Recommended!
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hi Ghost Guard! Thank you for your kind words. We hope to continue our partnership!
Terrible customer support
Terrible customer support. Deleted my account without informing me before hand.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hi Shaun,
We’re really sorry to hear about your experience, and we understand how this could have been frustrating.
Your account was removed as part of our routine dormant account review, which is conducted in line with regulatory requirements. Accounts with no transaction activity over an extended period (12 months) are flagged as inactive and may be deactivated accordingly. Prior to this, we did send out an email notification to keep you informed, but we’re sorry if this may have been missed or unclear.
If your primary intention is to use our platform for referrals, we recommend signing up for a partner account instead. This option is specifically designed for referral-based use cases and will not be affected by dormant account reviews, while still allowing you to earn commissions. You can find more details here: https://docs.hitpayapp.com/partner/overview
We’d be happy to assist you further and help you get set up in the most suitable way. Feel free to reach out to us anytime at support@hit-pay.com, and our team will be happy to guide you through the options. :)
Worst Payment Processor
One of the worst payment processor I've worked on.
1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is the right payload for creating transactions.
2. Sandbox fails, they updated to deprecate the webhook url as a payload so we are testing to move on into the new implementation but webhook are not sending.
RE: Update on this
They are quick to resolve the issue on sanbox.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello,
We’re sorry to hear about your experience.
We’d like to share that while we aim to support as many payment methods as possible in our sandbox, some partners may not fully support testing environments. This can result in limitations when using specific payment methods during testing.
We’d really appreciate the opportunity to assist you further and better understand the issues you faced. If you’re open to it, could you share your email with us? Alternatively, you can reach out to us directly at support@hit-pay.com, and our team will be more than happy to help with your integration and any questions you may have.
We’re always here to help and would love to turn this experience around for you.
Antwort von HitPay
Thank you for sharing your feedback! we’re glad to hear everything else has been going well.
We appreciate your suggestion on payout timing as well, and please know we're continuously working on enhancing our services.
If you need any help, feel free to reach out anytime!
The most complete payment gateway
The most complete payment gateway
Make us easier targeting foreign country
Easy to use
I have recommended many friends to use it
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hi Min Heng,
We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve.
It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Highly recommended for payment gateway
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello Solah,
Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
Still on Waitlist
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello Naeem,
Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
friendly and informative!
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊
We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive…
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hello Clara,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear.
We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to support@hit-pay.com. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful…
Tracy and afgal have been very helpful in helping me set up an account!
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HitPay
Hey Tony! Thanks for taking the time to share your experience :)
Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
So funktioniert Trustpilot
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