HitPay Bewertungen 

very easy, my customers also like that payment for less cash.

HitPay is our primary payment provider at 1Plus1Gold, and they've been a big part of getting our business off the ground. Their approval process was quick, while still following every compliance step properly, and that let us launch a fully online checkout from day one.

They offer the payment channels Singapore customers expect, which makes checkout smooth, and they have solid options for when we expand beyond Singapore.

Communication has been excellent across every team we've worked with, from Sales to Compliance to Customer Support. Responses are quick and helpful. Payouts arrive on time, so our funds aren't tied up, which matters a lot for a young business.

As a startup, we're very happy with HitPay and would recommend them to any business looking for a reliable payment partner in Singapore.

— Mukesh Tejwani, Founder, 1Plus1Gold

Had a great experience! The service was excellent, the staff were friendly and helpful, and everything was handled professionally. Really happy with the overall experience and would definitely recommend it to others. 👍

UPDATE (23 September 2026): Resolved after CEO intervention — upgrading my review.

My original review below described a KYB decline with no reason given and no path to appeal. After posting it, HitPay's co-founder and CEO Aditya Haripurkar personally reached out, arranged a manual compliance review, and the account was approved within days. Via from the compliance team handled the review professionally.

Our account is now live and processing real payments for our Philippine corporation. The only remaining item is the release of the payout hold, which is under final review — I will update this review again once that completes.

Fair credit where due: the standard KYB process failed us with zero transparency, but the leadership response was fast, personal, and effective. Four stars for the recovery; the fifth is waiting on payouts.

--- ORIGINAL REVIEW (12 September 2026) ---

I applied as a newly incorporated Philippine One Person Corporation selling subscription access to a software application for marine engineers. I submitted everything requested: SEC Certificate of Incorporation, Articles of Incorporation, BIR Form 2303, corporate bank account proof, and passport ID as 100% shareholder.

Two things worth noting, one good and one not.

The good: when the Submit button silently failed, support (Michelle) diagnosed it as an MCC mismatch between my chosen category and my business description, and her suggested fix worked immediately. That was genuinely helpful and quickly handled.

The problem: the application was then declined with no reason given. I asked one narrow question — whether the decision related to a known Philippine government database issue affecting my BIR TIN, which I can document with official correspondence from my Revenue District Office and am actively resolving. I also asked whether the account could be reinstated once resolved. Neither question was answered. I received a template reply citing confidentiality and stating no exceptions can be made. Dashboard access was also removed, with no confirmation of whether the account is closed.

I understand risk decisions are yours to make and that you cannot disclose underwriting criteria. But there is a difference between not disclosing criteria and not answering whether a specific, documented, fixable issue caused the outcome. Without that, a legitimate registered business has no way to know what to correct before reapplying.

Reference: KYB-A2B512CA

Nice Payment Gateway Ever.. Recommend For E commerce.. Nice app and easy to use..

Hitpay has one of the worst customer service with terribly slow response, that some of my queries and concerns were not even dealt with!! I require some assistance regarding the refund process, but unfortunately I didn't even get a response from WA or an email despite multiple follow ups!! The only one response was so generic and like 17 hours later!! What is the whole point of having multiple communication channels if they have barely anyone to deal with customer queries??!! I desperately require them to refund me back the money from the top up balance which I had topped up from my original Paylah account, but it's just so difficult to obtain help regarding this!!!

It makes me run my business smoothly with overseas customers as I am licensed travel agent and struggled a lot before in collecting payments from foreign visitors .. and also they give you a free space to launch your website under your own domain which is super great

It's the best and cheapest payment/sales solution.

User experience

Everything was smooth and great

great onboarding support and fantastic client support too. one of the best platforms out there for online and offline payments.

Couldnt use Sungpass to verify my account

Great solution

Hitpay payment is seamless and all in one

Tracy from the support team is extremely helpful! Pleasant experience! 👍✨

Good and easy to use Nice.

I submitted company statement and it is still rejected. Company name where got individual name? Just to change bank account detail also take so long. First asking why UOB can be individual name yet you clarity to be company name. Now company name, yet saying no individual name. Really poor service by HitPay.