Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... Mehr ansehen
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Das sagen Bewerter
Disappointed with attitude of staff , first person went on holiday second person passed me onto someone else .in the end I decided that they were so incompetent that I would look elsewhere.Was pushed... Mehr ansehen
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After a tramatic time when our previous car was written off. we had a fab experience from start to finish from Abbie in Blackburn helping us to select our new car to Matt in Peterborough who supported... Mehr ansehen
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Great choice of cars to suit all budgets. Fantastic experience and really great service from both Matt Knowles and Josh Graham - no pushy salesmen which is refreshing - would recommend wholeheartedly!... Mehr ansehen
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Unternehmensdetails
Über Hippo Motor Group - Peterborough
Vom Unternehmen geschrieben
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Kontaktinformationen
John Wesley Rd, PE4 6ZL, Peterborough, England, Vereinigtes Königreich
- 01733 790203
4,7
Hervorragend
208 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service holly and Raphael was…
Great service holly and Raphael was great
30. Juni 2026
Bewertung ohne vorherige Einladung
Great experience
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and informative about the entire process. Will be coming back for my next car once this one is done!
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Craig,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience from the very beginning. It’s fantastic to know Crystal made the process of getting your new car and returning your old one so easy, and that Raphael provided an efficient, polite, and informative handover. We’re thrilled to hear you’ll be coming back to us for your next car, and we truly appreciate your support.
Team Hippo
Antwort von Hippo Motor Group - Peterborough
Hi Tom,
Thank you for your feedback. We’re delighted to hear you found our team helpful, polite, and honest throughout your experience. We really appreciate your kind words and support.
Team Hippo
Good experience in collecting my car
Good experience in collecting my car. Quick and efficient. Josh was the person sorting everything out that was needed for picking my car up
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Ellie,
Thank you for your feedback. We’re delighted to hear you had a good experience collecting your car and that the process was quick and efficient. It’s great to know Josh made sure everything was sorted and ready for your collection. We really appreciate your kind words and support.
Team Hippo
Josh was amazing
Josh was amazing - great customer service and very friendly
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Tina,
Thank you for your feedback. We’re delighted to hear Josh provided amazing customer service and that you found him friendly and helpful throughout your experience. We really appreciate your kind words and support.
Team Hippo
After a tramatic time when our previous…
After a tramatic time when our previous car was written off. we had a fab experience from start to finish from Abbie in Blackburn helping us to select our new car to Matt in Peterborough who supported is when we arranged to collect. I would highly recommend
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Julie,
Thank you for your wonderful feedback. We’re delighted to hear that after such a difficult time with your previous car, Abbie in Blackburn and Matt in Peterborough were able to make the experience of choosing and collecting your new car such a positive one. It’s great to know you felt supported from start to finish.
We truly appreciate your recommendation and thank you for your support.
Team Hippo
DISAPPOINTED
Disappointed with attitude of staff , first person went on holiday second person passed me onto someone else .in the end I decided that they were so incompetent that I would look elsewhere.Was pushed from pillar to post , told me everything was OK and then sent for £290 which I paid immediately, waited one week and was advised that all paperwork had not been completed, it eventually turned up , by this time I was disgusted with HIPPO and cancelled , asked for my money back to no avail , in fact I have been completely ignored...there goes my dosh. Last time I contacted HIPPO I have asked them to return my hard earned cash , but suddenly they are deaf
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Jim,
We’re sorry to read your review and that you feel disappointed with your experience.
We have requested some further information through Trustpilot as we have not yet been able to locate your details from the information provided. Once we are able to identify your enquiry, we’ll review what has happened, including the payment you’ve referred to, and come back to you directly.
We’re sorry again that you feel communication has fallen short, and we’d like the opportunity to look into this properly for you.
Thank you,
Chris - Customer Experience Manager
Excellent service from Raphael
Excellent service from Raphael
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service from Raphael. We really appreciate your kind words and support.
Team Hippo
Service was excellent through out the…
Service was excellent through out the collection of the car. Josh was professional and friendly
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi,
Thank you for your feedback. We’re delighted to hear the service was excellent throughout the collection of your car and that Josh was professional and friendly. We really appreciate your kind words and support.
Team Hippo
Really helpful service from Josh and…
Really helpful service from Josh and the team at Hippo. Very happy with my new car.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Gareth,
Thank you for your feedback. We’re delighted to hear the service was excellent throughout the collection of your car and that Josh was professional and friendly. We really appreciate your kind words and support.
Team Hippo
Great choice of cars to suit all…
Great choice of cars to suit all budgets. Fantastic experience and really great service from both Matt Knowles and Josh Graham - no pushy salesmen which is refreshing - would recommend wholeheartedly!
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Paul,
Thank you for your wonderful feedback. We’re delighted to hear you found a great choice of cars to suit your budget and that Matt Knowles and Josh Graham provided such fantastic service. It’s especially pleasing to know you appreciated the relaxed, no-pressure approach. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Matt & Crystal assisted me all the…
Matt & Crystal assisted me all the through the proces, answering all my questions.
Very professional
Very satisfied
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi James,
Thank you for your feedback. We’re delighted to hear Matt and Crystal supported you throughout the process and answered all your questions. It’s great to know you found them very professional and that you’re very satisfied with the experience. We really appreciate your kind words and support.
Team Hippo
Thank you to the Hippo team.
Just a quick thank you to Troy and Olivia who looked after us when purchasing our new car. (Kona N) They answered all our questions and at no point did we feel under pressure to buy the car. This has to be the least amount of stress I've felt when buying.
Thanks Ian & Kate
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Ian,
Thank you for your feedback. We’re delighted to hear Troy and Olivia looked after you so well during your purchase of your Kona N and that they were able to answer all your questions without any pressure. It’s great to know this was one of the least stressful car buying experiences you’ve had. We really appreciate your kind words and support.
Team Hippo
I had an excellent experience with Matt…
I had an excellent experience with Matt and Bailey at Hippo Peterborough. From the very beginning, they were professional, friendly, and extremely helpful throughout the entire process.
Matt was knowledgeable, honest, and always available to answer my questions, making everything clear and straightforward. Bailey was equally fantastic, keeping me updated at every stage and ensuring the whole experience was smooth and stress-free.
Their customer service was outstanding, and they genuinely went above and beyond to make sure I was happy. I never felt pressured, and they took the time to explain all the options available to me.
I would highly recommend Matt, Bailey, and the entire team at Hippo Peterborough to anyone looking for a professional and trustworthy car buying experience. Thank you both for your excellent service – it has been a pleasure dealing with you.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Anup,
Thank you for your wonderful feedback. We’re delighted to hear Matt and Bailey at Hippo Peterborough provided such a professional, friendly, and supportive experience throughout your journey. It’s great to know they kept you informed at every stage, answered your questions clearly, and made the entire process smooth and stress-free.
We’re especially pleased that you never felt pressured and that they took the time to explain all your options, helping you make the right decision with confidence. Your recommendation means a great deal to us, and we truly appreciate your kind words about Matt, Bailey, and the wider team.
Thank you for your support and for choosing Hippo.
Team Hippo
Super friendly
Raphael is super friendly and approachable. Everything was very quick and smooth. Very easy car handover.
Ryan who I bought the car from was very helpful and friendly. Such a straight forward car buying experience.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Jordan,
Thank you for your feedback. We’re delighted to hear Raphael was friendly and approachable, making the handover quick, smooth, and easy. It’s also great to know Ryan was helpful and friendly throughout your purchase, making the whole experience straightforward and enjoyable. We really appreciate your kind words and support.
Team Hippo
I don’t normally leave reviews
I’ve rewritten your review in clear, natural English while keeping the facts and your experience intact. It reads professionally but still conveys your frustration.
I don’t normally leave reviews, but I felt I had to in this case.
The one star is for the salesperson, Warner, who was helpful throughout the purchase. I test-drove the car, liked it, and paid cash for a Land Rover Evoque (registration KM71 JJE). I collected it on the Wednesday just before the bank holiday weekend.
On the Friday, I noticed a problem selecting first gear. When my husband came home, I asked him to drive it to make sure it wasn’t just me, but he experienced the same issue. It was clear the car had a fault.
I contacted Hippo on the Saturday and was told to get in touch with A1, their warranty provider. They instructed me to take the car to my local garage for a diagnostic report. My local garage diagnosed the car as needing a new clutch. Wanting a second opinion, I took it to another independent garage, who confirmed exactly the same issue. They advised that the car needed a new clutch and dual-mass flywheel at an estimated cost of £3,500.
This all happened just two days before my 14-day, no-quibble money-back guarantee expired. A1 then asked the garage to dismantle the vehicle and provide photographs before they would consider the claim. The garage charged me £78 for the diagnostic work, which I have never been reimbursed for, leaving me out of pocket. Garages are busy businesses, and it’s unreasonable to expect them to dismantle a vehicle immediately without charge.
At that point, I decided I had lost all confidence in the car and informed Hippo that I would be returning it under the 14-day guarantee. I returned the vehicle on day 14, but nobody could tell me when I would receive my refund. It then took another 14 days for my money to be returned, and when it finally arrived, they had tried to short-change me, which caused even more unnecessary stress.
To add insult to injury, the car was advertised back on their website for sale before I had even received my refund.
The reason it’s taken me so long to write this review is because I hoped, with time, I would calm down and perhaps see things differently. Unfortunately, I still feel exactly the same.
The sales process was excellent, but the after-sales service and the way this issue was handled were extremely disappointing. Based on my experience, I cannot recommend buying from Hippo.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Lesley,
Thank you for taking the time to leave your review. We are sorry to read that you remain unhappy with your experience.
We are pleased to hear that Warner provided an excellent service during the sales process, and we will make sure this feedback is passed on to him.
Following the concerns you raised after collection, the matter was reviewed through the appropriate repair process before you chose to return the vehicle within the relevant return period. We appreciate this was not the outcome you had hoped for when purchasing the car.
We also understand there was confusion around the refund amount. This was reviewed once raised with us, and the outstanding difference was processed to put this right.
We are sorry for the frustration this caused and for any inconvenience experienced during the return and refund process. Your feedback has been noted and will be reviewed internally to help improve how similar cases are handled.
A senior member of our Customer Experience Team will be in touch to discuss this further.
Thank you - Chris, Customer Experience Manager
Excellent service from Matt and Gareth…
Excellent service from Matt and Gareth assisting me with me new car and part ex
Within 48 hours I was driving my new car home …highly recommended
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Craig,
Thank you for your feedback. We’re delighted to hear Matt and Gareth provided excellent service while assisting you with your new car and part exchange. It’s great to know everything was completed so quickly and that you were driving your new car home within 48 hours. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Raphael was excellent in helping me…
Raphael was excellent in helping me today. Really polite and efficient.
Thank you
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Kerry,
Thank you for your feedback. We’re delighted to hear Raphael was excellent in helping you and that you found him polite and efficient. We really appreciate your kind words and support.
Team Hippo
I had to wait 3.5 weeks to get my deposit back
I left a deposit for a car. A few days later I was informed they could not sell it as it had mechanical issues. I said fine, please refund me. A few days later, I was told the refund had been processed. 9 days later, I haven’t received my refund so I had to call them. They said to fill in a complaint form and they will look into it and process refund. This then took another two weeks. All in all, 3.5 weeks to get my refund. They send you long emails explaining and trying to justify the delay. Stop all this nonsense and try to be professional. All this headache to get my money back as you couldn’t sell the car to me. Very disappointing and poor level of service if you want to call it service!
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Syed,
Thank you for your review. We’re sorry that your refund experience did not meet the level of service we aim to provide.
Once it was confirmed that we were unable to proceed with the vehicle sale, your deposit refund should have been handled more smoothly, and we understand why the delay caused frustration.
Your complaint has been reviewed, and we can confirm the refund has now been processed. We have also recorded your feedback internally so we can improve how refund updates are tracked and communicated going forward.
A member of our Customer Experience Team will be in touch with you shortly. to discuss this further.
Thank you,
Chris - Customer Experience Manager
Matt and Lewis was fab from start to…
Matt and Lewis was fab from start to finish. Thank you
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hippo Motor Group - Peterborough
Hi Jamie,
Thank you for your feedback. We’re delighted to hear Matt and Lewis were fantastic from start to finish and made your experience such a positive one. We really appreciate your kind words and support.
Team Hippo
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