Heropost Bewertungen 110

Antwort von Heropost

Aktualisiert am 25. Apr. 2025

Hi Thorsten,

Thank you for sharing your concerns. We understand your frustration and would like to clarify a few key points.

If you purchased a lifetime account, your access has not been revoked. You continue to have lifetime access to the core features included in the original offer — such as unlimited posting and unlimited social accounts on platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, Telegram, and LinkedIn. There is no requirement to switch to a paid subscription in order to maintain these features.

The previous platform was replaced with a new and improved system designed to solve stability issues — including those related to disconnected accounts. Because the new platform is built on a different technical foundation, users were required to reconnect their social media accounts, and unfortunately, scheduled posts could not be migrated automatically. To help with the transition, we provided over 5 months' notice via email, banners, and in-app notifications.

The 25% discount you mentioned was an optional offer for users who were interested in exploring additional features beyond the original lifetime plan. However, it is not required, and your lifetime access remains valid.

We also sincerely apologize if your emails went unanswered — our support team strives to respond as quickly as possible. If you haven’t yet, please feel free to reach out again via live chat on our website or email support@heropost.io so we can assist you directly.

Thank you again for your feedback — it helps us continue to improve.

— The Heropost Team

Antwort von Heropost

14. Apr. 2025

Hi Maktub,

We’re sorry to hear that you feel disappointed, and we want to assure you that we take your concerns seriously.

If you purchased a lifetime account, your access remains fully active. The core features of your original plan — including unlimited posting and unlimited social media accounts for platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn — are still included and supported.

The transition to our new platform was done to improve performance, stability, and user experience. All lifetime users were upgraded at no additional cost, and no one is required to purchase a new subscription to keep using what was originally offered.

If anything isn’t working as expected, we’d be happy to help. Please reach out via live chat on our website or by emailing support@heropost.io.

Thank you again for your feedback.

— The Heropost Team

Antwort von Heropost

15. Apr. 2025

Hi Guido,

Thank you for sharing your concerns — we understand how frustrating this experience has felt. We want to clarify that your lifetime account has not been deleted or revoked. All users who purchased a lifetime plan continue to have access to the core features originally included in their plan — such as unlimited posting, unlimited social media accounts, and platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.

Regarding Twitter (now X), unfortunately, due to significant changes in their API — including elevated pricing tiers and strict limitations — it became financially unfeasible to continue supporting it under the lifetime model. This is why X was no longer available on the lifetime platform. The new platform offers support for X under a subscription plan because of those costs, and not because we wanted to exclude lifetime users. These changes are driven by external platform policies beyond our control.

That said, we have offered lifetime users a discounted subscription option if they wish to access these newer integrations.

If you have any questions or want help reviewing your account or plan options, feel free to reach out to us at support@heropost.io or via the live chat on our website. We're always here to help.

— The Heropost Team

Antwort von Heropost

17. Apr. 2025

Hi Christian,

Thanks so much for your positive feedback! We're glad to hear you're enjoying the platform. We appreciate your suggestion for an app and will certainly consider it for future updates.

Thanks again for the 5 stars!

– The Heropost Team