Not impressed with customer service. I ordered a fan and waited for item to be shipped. I hadn’t received an email a week later to say it had been shipped and thought this was too long to wait so I ca... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very good prices, good & helpful advice & communication and swift delivery. They clearly employ helpful humans not banal bots, which makes things easy. Not sure what more you need from a heating supp... Mehr ansehen
Unternehmen hat geantwortet
While the item I ordered was not immediately in stock ; I was appraised of arrival time and then kept up to date regarding delivery. Overall I am happy with this service . I can't rate the item boug... Mehr ansehen
Unternehmen hat geantwortet
Item and service from Heating2go was fine . The delivery from DHL was diabolical,they claimed that the weather had affected the first two delivery attempts even though my wife did the 10 mile journey... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Heating2Go, we specialise in providing high-quality, energy-efficient heating solutions tailored to the needs of UK homes and businesses. We offer a carefully selected range of products, including electric radiators, underfloor heating, and heated towel rails, all chosen for durability, performance, and energy efficiency. Whether you’re looking to add comfort to your home or enhance the warmth of a commercial space, our products are designed to deliver reliable, consistent heating. Our website is designed to make finding the perfect heating solution as straightforward as possible. We offer detailed product descriptions, easy navigation, and a smooth online purchasing process, enabling you to make confident, informed choices. Each product page includes specifications and guidance to help you select a heating option that best fits your space and heating requirements. At Heating2Go, customer satisfaction is our top priority, and we aim to support you throughout the entire process, from browsing to installation. When you choose Heating2Go, you’re investing in a heating solution that combines innovation, quality, and efficiency. Our commitment to customer service, alongside our carefully selected product range, ensures you’ll find effective solutions that meet your needs for comfort and convenience.
Kontaktinformationen
Vereinigtes Königreich
- 01424 239 444
- www.heating2go.co.uk
4,1
Gut
34 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Product delivered on time and well…
Product delivered on time and well packaged. The battery supplied was faulty with the device, which is not critical to operation. The support offered was direct to manufacturer and response was lacking to say the least. Will contact heating2go as per their request.
6. Mai 2025
Antwort von Heating2go
Hi Tony,
Thank you for your feedback.
Due to the wide range of products we offer, we’re unfortunately not always able to provide detailed technical support for every item. In many cases, our suppliers warranty policy requires that any technical issues or faults are dealt with directly through them.
If you’re not satisfied with the response from the supplier or if you experience any further issues, please don’t hesitate to get in touch and we’ll do our best to assist.
Antwort von Heating2go
Hi Adrian,
Glad to hear you were happy with our delivery times! We appreciate your support and look forward to serving you again soon. 😊
Antwort von Heating2go
Hi Julie,
Thank you for your review! We're glad you were happy with both the price and service.😊
Antwort von Heating2go
Hi Stew,
Thank you for your review. Happy to hear you were pleased with our customer service and support! 😊
Antwort von Heating2go
Hi Anthea,
Thank you for your review. Pleased to hear you were happy with the product and the price. 😊
Good customer care.I ordered something on line on the…
I ordered something on line on the Friday night and then to my surprise I received a free one the next day. I rang heating2go on the Monday morning to cancel the order and it was dealt with quickly and professionally. The refund was in my bank account a few days later.
14. März 2025
Antwort von Heating2go
Hi Carol,
Thank you for your feedback! We're glad to hear that your refund was processed quickly after your cancellation.
ordered rad 2-3 days delivery 4 days…
ordered rad 2-3 days delivery 4 days later no correspondence so phoned them on monday apologetic said we would recieve rad 100% by Friday then messaged by courier on friday saying they could not deliver till monday. So had to phone again and they managed to get delivery on the saturday.You should not have to be on a companies case to recieve a simple 1 item order
12. März 2025
Antwort von Heating2go
Hi Peter,
Thank you for your feedback. We sincerely apologise for the delay with your order. This particular item is not a stocked product, so we had to order it from our supplier. Under normal circumstances, we would expect it to arrive and be dispatched within the given timeframe. Unfortunately, on this occasion, there was a delay on the suppliers end, which regrettably impacted your delivery.
Additionally, while we always strive to ensure a smooth delivery process, once the order is with the courier, any delays are unfortunately beyond our control. However, we can see that our customer service team were able to arrange a Saturday delivery for you once they were made aware of the issue. We completely understand your frustration, and we will also be feeding this back to our supplier to help prevent similar issues in the future.
Great company to deal with
Great company to deal with. Great product at the best price. Will be back for more
4. März 2025
Antwort von Heating2go
Hi Graham,
Thank you for your review! We really appreciate your feedback and look forward to doing business with you again in the future. 😊
Very competitive price
Very competitive price. Room for improvement on stock situation. Would use again.
26. Februar 2025
Antwort von Heating2go
Hi William,
Thank you for your order and for taking the time to leave a review. Please accept our apologies for the delay with your order. The item in question was a non-stocked unit, and unfortunately it took longer than anticipated for our supplier to deliver it to us.
We appreciate your feedback and will use it to help improve our lead times and minimise any future delays. 😊
Speedy delivery and quality product
3. Februar 2025
Antwort von Heating2go
Hi Alan,
Thank you for your review! 😊
A great company to buy from.
It was easy to order my product, the delivery day was earlier than they said.
A great company to deal with & I would definitely use them again.
10. Januar 2025
Antwort von Heating2go
Hi Stephen,
Thank you for your review! We are glad to hear you got your order before the estimated delivery date. 😊
Antwort von Heating2go
Thank you for the feedback! 😊
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