Yet again DPD have failed to deliver. I have had deliveries outside office hours and had to reschedule clients. Just not good enough, despite me calling and speaking to an advisor who said they would... Mehr ansehen
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Das sagen Bewerter
First class service from Healthxchange, easy ordering process, delivery reliable, what’s not to like? would highly recommend for aesthetics needs
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... Mehr ansehen
Unternehmen hat geantwortet
Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order. I ordered an azzalure twin pack but only received one inside the pack... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Kontaktinformationen
79 Great Portland Street, W1W 7LS , London, Vereinigtes Königreich
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
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104 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 22 % seiner negativen Bewertungen beantwortet
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Theft and terrible service
Company recently changed couriers and their terms did not update customers. Cold chain products now not being delivered in the window because the couriers attempt redelivery 3 days later. Health xchange then state your liable for the cost - asked for my products they said they're disposing of them. So they are binning products I've paid for. Literally theft. Absolutely awful service - unwilling to help. Won't refund but won't send me my items either. Wouldn't be surprised if they keep and reissue. Will be pursuing my case and reporting to allergan, pharmaceutical bodies and trading standards. Completely unnaceptable. Also sent me terms that arent available on their website and terms that aren't visible in their delivery or purchasing information - so be very careful. There terms are also not in line with standards and not correct but I'll pass that part onto the relevant bodies. Wouldn't risk ordering anything from them again.
29. März 2024
Bewertung ohne vorherige Einladung
Damaged Botox
Today I received my order from health exchange which contains three boxes of botox -Allergan- with other medicines was very warm and all the ice packs were completely melt long time ago and not even cool in this very hot day in Manchester.
This item is considered damaged as it needs to stay cold through out the delivery process, and it's unsafe and risky.
I call them immediately and email them with video attached, and after several calls and emails with the manager, they just said sorry and keep saying sorry for this,
and I paid the total amount of money in advance ,although I should be eligible for replacement it or refund according to their terms and conditions, but they refused.
Also good to know their delivery company ACP ,they will give you a several hours time range for delivery for example 7am -12pm and you have to run when they come, otherwise they will leave fast , even before waiting for a few minutes or calling you ,so it pointless to give them your phone and they wouldn't even call you at least 1 hours before your delivery to secure your availability as other pharmacy usually do.
I am really disappointed with their communication and response.
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Healthxchange
Hi Alyaa,
Thank you for sharing this feedback. We’re very sorry to hear about your experience and fully recognise how concerning it would have been to receive temperature‑sensitive medication in this condition.
We also regret the frustration caused by the communication and delivery issues described, which clearly did not meet the standard of service or reassurance we aim to provide, particularly in relation to product handling and patient safety.
Although this review relates to an order from some time ago, we felt it was important to acknowledge it. Feedback of this nature has informed improvements to our website to provide clearer information on temperature sensitive deliveries and regularly update customers around our summer and winter protocols for sending orders containing cold chain medicines to help minimise the risk of similar situations arising.
We appreciate you taking the time to raise this and apologise for the disappointment experienced at the time.
Warm regards,
The Healthxchange Team
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