hc-one.co.uk Bewertungen 

Meadow Bank Care Home, Clayton Brook, Lancashire

I was recently told by a member of staff in a grossly inappropriate manner (sadistic glee) that my elderly relative had a Do Not Resuscitate order signed by the DOLS team. When I informed the staff member I wished to complain about her manner and how offensive she had been she refused to apologise or put me through to a manager to complain. I'm not sure whether the member of staff is a sadist, of an uncommonly low IQ or has some personality defect on some spectrum but this behaviour is unacceptable and I'll be ensuring people are made aware of just how you can expect to be treated as a relative of an inmate in the facility.

Update 15/2/2021 - Denied a call with my elderly relative who is an inmate at Meadowbank. Called back and spoke to the unit manager , Rob Brown, who was abusive and insisted I was up in court recently on a Police matter and had a criminal past. He couldn't substantiate these unfounded allegations of criminal activity on my part or clarify the matter at all. Rob was rude and accusatory throughout the call and implied I was mentally ill and didn't know what happened in the 'Really Real World'. Rob has a very limited capacity with the English language and wouldn't confirm what he meant and became histrionic before terminating the phonecall in a tantrum. I was later able to speak to my relative for 10 minutes. I had to make 4 phone calls in total to speak to a relative, had no success reporting Rob Brown's unfounded accusations and bizarre mode of speech or establishing when, and if my relative would be able to have a day out at the seaside.
Meadowbank make it difficult to talk to inmates and, in Rob Brown's case, become abusive when attempting to discuss issues and slander you with accusations you've been in court over criminal matters and are hassling and causing his staff members grief. For the record I have never been arrested, charged or up in court on any Police/Criminal matter. Rob Brown is slandering and defaming my good name and I won't stand for the allegations of me being a criminal. I will expect a full apology from Rob over his false claims, snotty attitude and generally offensive tone.