As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Mehr ansehen
Unternehmen hat geantwortet
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Mehr ansehen
Unternehmen hat geantwortet
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- Kreuzfahrtgesellschaft
- Kreuzfahrt-Reisebüro
- Anbieter von Kulturreisen
- Geldwechselservice
- Reise-Aggregator
Vom Unternehmen geschrieben
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktinformationen
79 The Galleria, NE11 9YP, Gateshead, Vereinigtes Königreich
- 01914329265
Bittet Kunden um Bewertungen
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Really good service
Really good service. Elliott gave us really good advice when booking our cruise and they made sure we had everything we needed before departure. We had a fantastic holiday!

Antwort von Hays Travel - Metrocentre Green
Our first family holiday abroad with…
Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service

Antwort von Hays Travel - Metrocentre Green
The staff are always so polite and very…
The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.

Antwort von Hays Travel - Metrocentre Green
Excellent service from Kellie
Excellent service from Kellie , we came to collect our tickets for our cruise and ended up booking another holiday . We have all the staff in this branch are always ready and waiting to help with any questions or concerns you have with your booking . We would never book with any other travel agent . Well done Kelly’s and the rest of the team ❤️

Antwort von Hays Travel - Metrocentre Green
The Consultant Really listened to what…
The Consultant Really listened to what my friend and mywere looking for and she gave us plenty of options She was very patient polite And she is a credit to your business!!!

Antwort von Hays Travel - Metrocentre Green
Kellie went above and beyond to find…
Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service

Antwort von Hays Travel - Metrocentre Green
Hassle free organisation for a large family holiday
Very helpful in organising multiple rooms and different airports for a large family group Took the hassle out of it cam throughly recommend Saves a lot of time

Antwort von Hays Travel - Metrocentre Green
Great service
Andrea was great, managed to book exactly what we wanted. Booking process was easy. Bit of a wait but understandable as they were very busy.

Antwort von Hays Travel - Metrocentre Green
Excellent service…
Penelope went the extra mile to make our booking, after Jet2 tried to increase our holiday cost by 20% due to active pricing.
It still cost more than anticipated but much less than initial costing.

Antwort von Hays Travel - Metrocentre Green
Visit to Rhodes
We were welcomed into the store by Richard. We told him what type of holiday we would like. He had been to the island himself so used his knowledge to explore resorts and hotels which he thought would suit. He was not pushy at all and let my husband and I make the final choice. He was very helpful.

Antwort von Hays Travel - Metrocentre Green
Friendly helpful staff who go out of…
Friendly helpful staff who go out of their way to find the right holiday for you.

Antwort von Hays Travel - Metrocentre Green
Caitlin at Hays Travel Metrocentre Green
Caitlin at the Metrocentre Green branch was great.
She delivered what she promised - contacting the cruise company when she started her shift. Booked and all confirmed within an hour of Caitlin contacting us back.
Excellent customer service!

Antwort von Hays Travel - Metrocentre Green
The young person who booked my holiday…
The young person who booked my holiday she was very pleasant, and efficient, also very knowledgable in her position.

Antwort von Hays Travel - Metrocentre Green
Andrea is amazing
Andrea is amazing, nothing is too much trouble for her to do and her professional attitude makes Hays Metrocentre our only holiday booking centre, booked 5 x 5* Holidays in two years and many more to come .......... thank you

Antwort von Hays Travel - Metrocentre Green

Antwort von Hays Travel - Metrocentre Green
Richard was very very helpful he had so…
Richard was very very helpful he had so much knowledge about places to go he was very patient nothing was a bother to him I would definitely book with him again

Antwort von Hays Travel - Metrocentre Green
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