You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... Mehr ansehen
Unternehmen hat geantwortet
I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... Mehr ansehen
Unternehmen hat geantwortet
Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reisebüro
- Kreuzfahrtgesellschaft
- Kreuzfahrt-Reisebüro
- Anbieter von Kulturreisen
- Geldwechselservice
- Reise-Aggregator
Vom Unternehmen geschrieben
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktinformationen
44 Fore Street Town Centre, NE46 1LZ, Hexham, Vereinigtes Königreich
- 01434 267658
4,9
Hervorragend
696 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von Hays Travel - Hexham
Thank you for your kind words; it was lovely getting you booked up. Karen :)
Disappointing Cruise Booking
Booked a cruise & what started as very positive soon turned extremely negative as the original agent who we had dealt with (he was very helpful & knowledgeable) had left and it felt that no-one was willing or capable of progressing our booking (we needed transfers + hotels arranging for before & after our cruise). There were so many mistakes with our itinerary + poor customer service that we felt compelled to cancel our booking as we had completely lost faith in them. Very disappointed to do so as the cruise had been booked well in advance to celebrate a special occasion.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Positive booking turned Negative
Having had a positive experience in booking an extended holiday over 14 months ago, when the original agent left, our experience turned to extremely negative resulting in cancellation of this long anticipated fabulous holiday we had planned. Luckily we arranged a similar holiday elsewhere with an alternative travel agent and with a huge cost saving!
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hays Travel - Hexham
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations on this occasion. We strive to provide the best possible service at all times and are genuinely sorry you feel this has not been the case - Tom
Helpful and straightforward.
8. April 2026
Antwort von Hays Travel - Hexham
Thank you for your great review :) Scarlett
Travel booking through face to face in store
Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.
8. April 2026
Antwort von Hays Travel - Hexham
Thankyou for your kind words, it was a pleasure booking you :) - Joe
Highly recommended
Knowledgeable and attentive Travel Agent.
Really great service taking time to find a last minute holiday to suit us.
14. April 2026
Antwort von Hays Travel - Hexham
Thank You for your kind review; was a pleasure getting you booked :) - Karen
Very helpful and informative
Very helpful and informative. Would definitely use them again
14. April 2026
Antwort von Hays Travel - Hexham
Thank you for your lovely words ; we appreciate your feedback and cant wait to get you booked up again :) - Alisha
Karen was very helpful with booking our…
Karen was very helpful with booking our Cruise for next year. Very informative. Happy with the service given. Would recommend Hayes travel anytime.
5. April 2026
Antwort von Hays Travel - Hexham
Thank you for your lovely review Sandra. Karen
Alisha was brilliant two parties…
Alisha was brilliant two parties booking cruises , it took a couple of hours . We even got a cup of coffee that was a first for us in a travel agent
10. April 2026
Antwort von Hays Travel - Hexham
Thank you for your review. It was lovely to meet you all. Alisha :)
Very good service. All queries answered, a very pleasant and knowledgable member of staff reassured any doubts.
Very good service.
8. April 2026
Antwort von Hays Travel - Hexham
Thank you for your lovely review Carole :) Scarlett
Antwort von Hays Travel - Hexham
Thank you for your kind review :) - Tom
Dealt with Tom who I have dealt with in…
Dealt with Tom who I have dealt with in the past, excellent service and very calm
3. April 2026
Antwort von Hays Travel - Hexham
Thank you for your great review. We appreciate you choosing to book with us again. Tom :)
Couldnt do enough to make sure we have…
Couldnt do enough to make sure we have everything for our journey. Very helpful .
29. März 2026
Antwort von Hays Travel - Hexham
Thank you for your kind words Corinne; we appreciate your feedback. Tom :)
Antwort von Hays Travel - Hexham
Thank you for your lovely review Jill. Alisha :)
From a list to a holiday
I took a list of preferences in to the Hexham office and Karen produced a bespoke package visiting three Spanish cities most efficiently.
She had plenty of patience and was knowledgeable and helpful throughout.
10. März 2026
Antwort von Hays Travel - Hexham
Thank you for your kind words Barbara. It was great getting you booked up - Karen
Hexham Hays staff are amazing
Hexham Hays staff are amazing, they always go above and beyond to help. Karen had found some alternatives for us to consider, however she was off on the day we booked, but she had left all info with Tom. We eventually chose a different cruise with Tom's help and now all booked. Karen even when off checked via text if everything was sorted. Amazing service as always.
29. März 2026
Antwort von Hays Travel - Hexham
Thank you for your lovely review Anne. It is always great getting you booked :) Karen
Found exactly the holiday we wanted at a fab price
Very helpful guy who helped book our holiday. He was patient and listened to what we wanted.
It’s been over 25 years that I have used a travel agent and I was sceptical about being ripped off but the price was great.
28. März 2026
Antwort von Hays Travel - Hexham
Thank you for your lovely review, it was a pleasure getting you booked :) Thanks - Tom
Very helpful Tom at Hexham branch
Very helpful Tom at Hexham branch. Good search for right price and flights.
5. März 2026
Antwort von Hays Travel - Hexham
Thank you for your kind review Elizabeth :) - Tom
Antwort von Hays Travel - Hexham
We appreciate you sharing your positive experience with us; we are so happy to hear Joe was helpful and friendly.
Hexham, Hays Travel
Antwort von Hays Travel - Hexham
Thank you for your kind review, was a pleasure getting you booked :) Thanks - Karen
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