Hayneedle Bewertungen 

We ordered a glass-top outdoor dining table for our deck. The glass top was shattered into a million pieces in shipment (at least it was safety glass). The table arrived in five days, via FedEx. The box had either been poorly taped or retaped. The metal hardware in the box was well protected with bubble wrap, but the only thing between the hardware and the glass was a thin piece of cardboard. I don't understand how a company could ship a piece of glass without ample padding. I called the company, and an agent accepted our word that the table was irreparably damaged and promised to reverse the charges. We'll see. I will not shop with this company again.

I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said that they would need to check with the manufacturer could I please hold I said sure he came back on and he said the manufacturer said they do not ship out anything that small so I asked him you’re telling me I’m lying then no I’m just telling you that the manufacturer said that that cannot be the correct measurements I told him again I can send you a picture where I have it measured and it’s at 26 inches I also noted that on the lighting from the manufacture it says the height is 27 inches so the manufacturer who is calling me a liar even on their paperwork has the dimensions as 27 inches high which still is wrong so The representative from hay needle then told me I could have the item returned and they would ship out another one and I said well is it going to be a short one or is it going to be the right height I don’t know I don’t to ship it back out to you and I said no I don’t want another short one and then he told me because we used their financing for 12 months no interest that I would have to get wait for them to come pick up the merchandise then it would be another two weeks before they will issue me a refund for the merchandise and that then after all that I could go ahead and I could go ahead and re-order in a month from them I said I need to speak with the supervisor he transferred me to a supervisor she told me all they can do is send a trucking company to contact me about when they can get the merchandise schedule the delivery and then it’ll be two weeks after the merchandise is received before I will get a refund on the credit in the meantime when the payment comes do I have to make a payment on merchandise I do not even have because of their paperwork situation they cannot just issue things they have to go through all the different departments so in other words they send me the wrong merchandise I had to wait a day wasted day for us the wrong merchandise to come now I have to wait for the trucking company to call me to schedule another day where they can come pick it up so now I’m wasting another day and in the meantime I’m going to have to make a payment on merchandise that I don’t even have because it will take approximately six weeks to figure out how to give me back the refund . The supervisor was so polite as to offer me the opportunity to order from Hayneedle again which I told her that will never happen and that I will be leaving the reviews on the Internet rest assured so this doesn’t happen to any other innocent people

Bought an expensive outdoor umbrella which fell apart after about one month of use. They refused to do anything about it because it was over a month that I had it. This umbrella cost over $1,000.00 and should not have fallen apart at all let alone so soon. They had absolutely no concern in making things better. I will never shop with them again.
The service rep. told me they are owned by Walmart.

So bummed to have received this desk chair that had a mark on the seat that clearly someone had attempted to clean before shipping to my client. Because my client put this box in her garage and went on vacation when she returned and discovered the stain it was 6 days past the 30-day return.

Hayneedle didn't have a replacement so she is stuck with either a dirty chair or a credit. Because Hayneedle cannot supply a replacement this is where I feel they should show that customer service they boast about and refund my client since she clearly has to go put new money out for a desk chair. Nobody would want to do this. What a waste.

Customer service rep Cassandra was so sweet and probably should give her supervisor a refresher course in how to treat customers and be a little flexible when you can't come through with the product. We didn't order a dirty chair and although I fully recognize and respect that you must have return policies I also know that when you can't deliver what was purchased you shouldn't stick it to the customer. As a designer, I will no longer be feeding Hayneedle any of my client orders, something I did on every project. Between my client and me we both tried to speak to the manager 3 times and he wouldn't even speak to us. Bad move, that's partly what you are there for Mr. Supervisor.

So, word of mouth happens now. Letting all my designer colleagues, and clients know- we are a pretty large group. In an age where there are so many options, and with Hayneedle being one of the smaller ones, it was a dumb move and one I can only imagine the founders, Mark, Doug, and Julie would probably want to be handled differently. All this over a cheap $150 chair.

I ordered a console table from Hayneedle about a month ago. I wasn't expecting anything fancy and assumed it was made of particle board; it was under $100. But I expected it to show up in decent condition. Two edges and all four corners of the tabletop had been bashed in in transit. The plastic bag containing the hardware was shredded, and several pieces were missing.

I called the company and got a replacement. This one was also badly damaged. I tried opening a customer service ticket, and haven't heard anything back in two weeks.

I can't believe that some people are not satisfied with the fountain. It was securely packaged and the shipping was quick. I love it. It has enough water flow to be heard from a distance. Relaxing to listen to and look at.

I was looking for a replacement netting for my gazebo and was having hard time called there customers service center and the gentleman was so helpful stayed with me until I found the perfect one. I placed the order they gave me a delivery date and it actually came two days early! And it was perfect so happy definitely will be shopping tbrough Hayneedle again!

I placed an order for a matching buffet and Hutch. Both boxes and products arrived via drop ship heavily damaged. I called to notify Hayneedle that I had refused delivery due to the damage. I then re-ordered the same hutch and buffet. Not only did Hayneedle not credit me the full amount for the original order, they erroneously placed a second order for just a buffet. When I receive an email confirmation with the duplicate buffet order, I immediately contacted them to let them know. They guaranteed they would credit my account for the incorrect order. Three weeks later, when the second order with the hutch and buffet arrived, I again was forced to refuse delivery due to damage to the hutch. I again immediately called Hayneedle to advise them I was forced to refuse delivery of both items, as I did not want to be stuck with a buffet and no matching hutch. During that discussion, I became aware that they had not credited my account three weeks prior for the erroneous order they created! The customer care representatives may be helpful and polite but that does not outweigh the clear process and supply chain issues this company has! I will never order from Hayneedle again.

The worst customer service in the world!!!!!!
I will never shop there again!
Don’t buy anything from them, they promise delivery date and don’t deliver on time. My items are lost, I needed them for upcoming weekend event and on Thursday I was told I need to wait 72 hours for my items to be located. It’s been almost 2 weeks since I’ve ordered!!!

I purchased patio furniture thinking I was paying at the time of purchase (normal business practice) but instead they held that money and then began charging piece by piece as each item started to ship which resulted in double charges on my card. When I asked about it they proceeded to show me the new charges (excluding the previous hold for the full amount) when I came back with screenshots from my bank they changed their story to an authorization for the full amount then charges for each shipment. When I called about cancelling the order due to shady practices they told me I would have to pay another fee to return the items. Worst customer service ever. They made no effort to correct the error or honor my request. I will never do business with them and will tell everyone to avoid them. I don’t know how they have managed to stay in business this long but I guess if you’re a thief you find a way.

Hayneedle is the worst company that has ever existed. I'm going to make it very brief but beware DON'T EVER EVER EVER BUY FROM THEM. I purchased yesterday 8 items, as a first time user, and the the amount totalled to $2209. My debit card was charged for $2209 and I thought that's it. This morning I wake up and I start seeing charges on my account for 3 of those items again but this as 3 separate charges. I called hayneedle customer service and I asked them what is going on. So this is where they explained to me that first they hold $2209 (which came out of my account already the day before) and as each item gets shipped I am charged for that item and they release the money that they took yesterday with 4 business days, but they only release the money for items that got shipped. So pretty much in order for me to buy from them I would have needed in my account $4418, luckily I have the money so I didn't go in overdraft but this is the most ridiculous policy that I have ever seen. I buy online all the time and this is the first time that something like this happened to me. WORST COMPANY IN THE WORLD, I WANT PEOPLE TO BE AWARE ABOUT THIS POLICY. I KNOW I AM NEVER GOING TO BUY FROM THEM AGAIN. I WILL POST MY REVIEW ON EVERY POSSIBLE WEBSITE AFFILIATED WITH HAYNEEDLE. SCREW THEM ALL!!!

I will NEVER be recommending this company to anyone. My mother in law tried ordering my husband and I a $900+ house warming present. Everything went through, order was confirmed *MONEY WAS WITHDRAWN* and then come to find out the order was cancelled due to their system thinking there was a fraudulent charge. My mother in law lives in California and we live in Oregon. I called and the guy was very nice but basically I had to wait 48 hours to see if the order would go through again. At this point they have now tried to charge it twice. I get another message from hayneedle that it was flagged so now my husband called multiple times to get this squared away. Each time the customer service was friendly but UNHELPFUL. Your friendliness only gets so far if you can’t help or answer any of my questions. They received charging almost $1000 to the account EIGHT times. I am fed up. Order cancelled and hope this gets refunded ASAP. They offered to cancel it and reorder. NO THANK YOU!

I ordered a raised bed and a tub of tung oil on Jun 23rd 2018. I was told it typically arrives in 2 days. On Mon 25th Jun I got a "Your order has been shipped" notice at 1pm - promising delivery on Tue 26th by 8pm. It is now Mon 2nd July and I have neither delivery nor a date when I might expect it. I have sent emails and talked to two operatives for up to 20 mins each and no one can explain why a "shipped" notice does not actually mean it has been shipped. The kicker: the warehouse is 38 mins north of me - and at this point I'd be happy to pick it up myself, but I am not allowed!
This is no small order - over $350 - yet I cannot expect them to keep their promises. I have been on the hold as the current operative tries to contract the warehouse for almost 10 mins. I am trying to cancel the order and even that is taking an insane amount of time.
DO NOT USE THIS COMPANY. THEY ARE UNTRUSTWORTHY.

If I could give this company zero stars I would. Placed two separate orders for a table that were cancelled. Was told that the orders were cancelled by their internal auditing team due to an issue with an order I placed with them fours years ago. The order I placed with them four years ago was a bench that was white that had black hand prints on it. This probably happened during packaging. I opened a dispute with them, but was not able to send it back to them because I had no way of packaging the bench back up to return it. All packing was basically destroyed when I removed the bench from the box. A label was sent to me by them for the return, but I never returned it. I did not receive a refund for it, but they say I did. Not true. That is fine if that is how you want to do business Hayneedle. I do not want to deal with a dishonest company anyway. I will take my business elsewhere!!

I ordered from Hayneedle on Sat. The following Monday prior to receiving the order I noticed that they started a promotion for the same item plus additional items that valued over $100. I contacted them and they sent out the promotional items right away. Thank you.

While I must admit they sent the wrong item first and the return was a half hour phone call, the customer service was great. They were able to ship the correct dresser and take the old one away when it arrived. Customer service has improved tremendously!

I ordered a loft bed, and the steps were damaged. I called while the delivery men were on site and the rep told me I can accept the undamaged pieces and they would send replacement steps. I called back a few days later to confirm delivery date and was told I would need to take delivery of the entire order, which means a whole bunch of additional pieces that I don't need and weigh over 350 pounds. I could not get them to understand that I only want the steps replaced and don't have the means to discard of all the extra pieces, especially since they would all be brought up to our 2nd story bedroom. When I suggested just cancelling the order to get a refund, they said it was my job to take apart the part of the loft bed that was already in the room and pack it up ourselves for return. I explained that I wouldn't have taken delivery of the bed if I knew I couldn't just get a replacement for the steps. They couldn't care less that one of their agents misled me. Just said "sorry, that's how it is". They did nothing to try and help the situation or contact the delivery company or manufacturer. No common sense, and totally rude. Will never shop there again.

ANYBODY out there, DO NOT order from 'HAYNEEDLE;
'they send you your order in great fast time, BUT, you will not receive all the parts to use it, or , install it. What ever the case may be!!You try calling them, and very nicely ask for the rest of the parts, they give you a half price on the piece of s**** they sent, then send you ,AGAIN, the wrong parts!! So you call again, and they proceed to say , that they don't have the parts you need, and what do you want them to do about it!? Well I told them very LOUDLY, not to sell this piece of sh*** on the inter-net,. Then I called them FU****ING MORON'S! then hung up. If you've got half a brain cell, you;ll avoid HAYNEEDLE!!

P.J.

I purchased an expensive coffee table from hayneedle.com 2 weeks ago, they sent an email stating that it was in my city. I scheduled for my table to be delivered on a certain day and time, they confirmed that it was going to be there. I had taken off of work to be home between 12-4 pm. And they NEVER showed up or even called..... to say that it wasn't going to be delivered. I had to call them only to find out that they weren't coming at all. So, I tried to cancel the order because of bad customer service. They wanted to charge me an additional $200.00 to cancel. And still it was going to take another 2 weeks for a refund . They didn't even offer to compensate me for THEIR for lack of communication of the delivery and the inconvenience they caused me today. At the end... they still have not told me when the table is going to be delivered...They lost a potential returning customer for sure.

Return and exchange policy is horrible. I lost half my money on returning outdoor cushions. On their website it still states that you can do an exchange but when I talk to customer service they don’t do exchanges anymore, you have to return the product and purchase something else. Like I mentioned above I am losing $75 in shipping fees to send the cushions back. I will definitely order from other vendors who have a better return and exchange policy.