Hassle Free Boilers Bewertungen 

Still no response from HFB.
Can't believe the 5 star reviews on this site, other review sites tell a different story, do not use this company if you want peace of mind for the safety of your family. Jacob was the the only guy responding, but has stopped responding no phone contact that responds either, I note a winding up order was put in place in 2019. Have they gone under perhaps a visit to the office is my next option,
If it really exists.
How they are getting away with this is beyond me.

friendly engineers and great customer service!

I've been on a service and maintainance plan for 6 years with hassle free boilers, really impressed. Would certainly recommend.

Have boiler on 12 year contract that is supposed to include servicing of the boiler and central heating system. Nothing has been done for around 3 years despite repeated attempts and a no show.

RE complaint June 10th 2024.Suprise Suprise, Still no date for the supposed service, and issue, of the Safety Certificate which was due from the beginning of MARCH 2024.
Could anyone advise me, who would be liable if an incident occured ( gas leak etc).
WB Stoker

Awful communication, ive been asking for a simple payment change since March and it still hasn't been sorted.

Hassle free boilers have been taken over and they are total rubbish...we have paid them money for nothing they rob you blind stay away from them

Terrible service. Don't bother! They never solve problems within a month.

Yet again it has taken months of emails and calls to try and get a service arranged which should have happened 6 months ago. This happens every year and the excuses are always the same. Hasslefree should be automatically contacting me each year to offer dates for the service which I am paying for as part of my agreement. Totally had enough of this!!!

Avoid at all costs. Boiler was installed by HFB. Boiler manufacturer has been out recently due to an issue that was under warranty. However have now used a Danger Do Not Use notice as 3 errors with installation and not safe to use. HFB are not accepting responsibility

FB0163419 account

I put a review up recently about this company and its portfolio manager Mr Jacob Pyatt on here and sure as eggs are eggs I got a response from him who was nice as pie once he had read the very condemning review I gave him the benefit of the doubt and removed it and again as eggs are eggs he disappeared into the night being unresponsive I now have to take a personal fight to them for breach of contract paragraph 6 section E During the term of this agreement, we will keep the boiler and Heating System in good repair, condition and working order, including providing an annual service check. We will provide and fit any new or replacement parts required to keep the boiler and Heating System in working order albeit its a going to be a long fight I've already started the process and he has ignored that request I shall now move onto the next phase they have also broke data protection rules by sending me someone else's complaint to my email address 10th April 14 15pm incase your reading this Mr Pyatt!!! But that's for another day in a nutshell this company 4 years ago were fine but for some unknown reasons they changed drastically i haven't had a service for near three years my warranty on boiler is now invalid had this company kept to there contractual obligations there wouldn't be a problem and what company doesn't have a contact phone number is a red flag right away read the reviews now and past and make your own individual choice but all the reviews recently are totally correct I made one hell of a wrong one and now face a massive fight in the courts to get him removed from the hold he has on my land registry and I'm not paying the extortionate settlement figure for services I'm not receiving something doesn't sit right with this company if the programme Rogue traders was still about I'm sure they would have been on it im also looking into a winding up order issued against them in 2019 in Newcastle.
As stated this is my personal experience and read all reviews before making any choices.

Kev Kelly

My boiler has been broken for nearly 4 weeks now. Leaking water from the main boiler. No central heating either for nearly 4 weeks. First reported the breakdown on the 19th April. Engineer cancelled the appointment twice stating 1. that the van had broken down then 2. Hot the wrong date. The Engineer finally came to look at it 10 days later on the 29th April - numerous things broken. Not appeared since waiting for parts to be ordered. I have emailed HFB customer services nearly every day since looking for an update. Still waiting..... its really not good enough and is very poor customer service. I am paying nearly £60 per month for a fully serviced and working Gas Central Heating Boiler - which I haven't had for nearly a month !

This company, has not serviced my boiler for over 3 years, and still will not come and sort.

2017 - 2024 nothing but problems, the date of experience calendar does not go far enough back

THE most shocking company.. they will take your money and ignore you, they have total contempt for their customers and zero customer service, no means of contact, they simply do not care at all..
AVOID AT ALL COSTS

Worst company ever had to deal with install 2 boilers bith broken in 2 year. Still waitng for are reply after 3 months

Contacted company reference problem with boiler and within 30 minutes had phone call from a pier who instructed myself on how to fix problem which i resolved with his help very impressed with his attitude and friendly manner over phone problem solved within short time full credit to all involved especially Pier.

We reported a faulty boiler to Hassle Free Boilers late afternoon, using their very efficient webmail facility.
I had an email back within the hour to say that an engineer was booked to sort the problem out - the very next morning!
The contractor contacted me by text message on the day (at 7am) to confirm the booking and then a phone call to say he would be with me within 30 minutes -and he duly was.
Super efficient service from HFB and the contractor - thank you both very much,
Martin B, Stroud, Gloucestershire.

Refusing to service - I had a boiler installed in 2014 and signed an agreement for HFB to provide an annual service. Owing to covid this dropped away and now they are being a little more than a hassle to get a service as per the agreement.

Dan explained everything clearly and fixed the problem very well

What a sham of a company ….. contacted them via their website has you they don’t have a contact number !
I asked them for an early settlement … 2 years left on my contract ….
They want…….. £175 plus Vat Admin Fee
….,,,,,,,,£175 Early Settlement fee plus VAT
….. and £175 plus vat to take the Restriction off which they registered at Land Registry !
Even DICK TURPIN wore a Mask !! 🤬