I’m a very happy customer. In all honesty there’s been a bit of a communication problem and iv had to wait maybe a little longer than expected… BUT I’m absolutely in love with my new bed and bedsi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really fantastic customer service, it was so refreshing to buy from a company who actually cares. I had a minor issue which was resolved promptly and the Grosvenor team really went out of their w... Mehr ansehen
Unternehmen hat geantwortet
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... Mehr ansehen
Unternehmen hat geantwortet
Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing de... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Kontaktinformationen
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, Vereinigtes Königreich
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4,8
Hervorragend
1833 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Grosvenor Furniture
Hi Joseph
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with the Knightsbridge Grey Velvet Upholstered Chairs and that our delivery service met your expectations. If there’s anything else we can help with, please don’t hesitate to get in touch.
Best regards,
Sarah
The Grosvenor Furniture Team
Delighted with the quality
Very good quality table at a good price, delivery service was as described, on time and kept informed during route.
8. Juni 2025
Antwort von Grosvenor Furniture
Dear William,
Thank you so much for your kind words! We're absolutely delighted to hear that you're pleased with the quality of the Bellagio Sintered Stone Square Dining table and the delivery service you received was good.
We take great pride in both our products and customer experience, so it’s always wonderful to hear when everything goes smoothly.
Enjoy your new table for many years to come!
Warm regards,
Sarah
The Grosvenor Furniture Team
Really great service, thank you.
Really great service, fast and clear communication. Delivery was on time, polite and helpful team.
10. Juni 2025
Antwort von Grosvenor Furniture
Dear Pana,
Thank you for taking the time to share your feedback — we're so pleased to hear you were happy with your Lille French Mahogany 3 Drawer Chest and that you received good service.
If there's anything we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Great looking product wasn’t order fast…
Great looking product wasn’t order fast delivery
29. Mai 2025
Antwort von Grosvenor Furniture
Dear Audrey,
Thank you for your lovely comments! We're so pleased to hear you’re happy with the look of your Isabel Grey Velvet Bar Stools, and that the delivery was nice and quick.
If there’s anything else we can help with, now or in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Fabulous bar stools
Fabulous bar stools, excellent communication from Simon, fast delivery
30. Mai 2025
Antwort von Grosvenor Furniture
Dear Jane,
Thank you so much for your lovely review! I'm delighted to hear that you're happy with your Juliette Grey Velvet Bar Stools and that the communication and delivery met your expectations.
It was a pleasure assisting you, and if there's anything you need in the future, please don't hesitate to reach out.
Warm regards,
Sarah
The Grosvenor Furniture Team
Antwort von Grosvenor Furniture
Dear Julia,
Thank you for your kind words! We're so pleased to hear you found the ordering process straightforward and that your Clara Green Kitchen Stools arrived promptly.
It’s great to know you're happy with the quality — we really appreciate you taking the time to share your experience.
If there's anything we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Happy customer
Great price looks good and delivered on time
came in 2 deliveries but on the same day
30. April 2025
Antwort von Grosvenor Furniture
Dear Karen,
Thank you for your kind review! We're really pleased to hear that you're happy with the look and price of your Belvedere Chesterfield Lounge Chair, and that everything was delivered on time — even with the two separate deliveries.
We appreciate you taking the time to share your experience, and if there's anything else we can help with, we'd be happy to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Very responsible…
Initially delivered wrong dressing table set, Simon drove out himself (on bank holiday), to deliver the correct item!
22. April 2025
Antwort von Grosvenor Furniture
Dear Rebecca,
Thank you so much for your kind words. I'm really glad we were able to get everything sorted quickly for you and you are happy with your Silver Framed Marble Dressing Table Set.
We always aim to put things right as swiftly as possible, and I truly appreciate your understanding and patience.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good product at a fair price along with…
Good product at a fair price along with prompt delivery.
6. April 2025
Antwort von Grosvenor Furniture
Dear Peter,
Thank you for your kind review! We're really pleased to hear that you were happy with your Portland Brushed Steel kitchen stools and you received a prompt delivery.
It's great to know you felt you received good value — we always aim to offer both quality and service our customers can rely on.
If there's anything we can help with in the future, we’d be delighted to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent professional service..
4. April 2025
Antwort von Grosvenor Furniture
Dear Bob,
Thank you for your kind words! We're so pleased to hear you were happy with the service you received and we hope you are pleased with your Chelsea Dark Blue Velvet Dining Chairs.
If there's anything else we can assist you with in the future, please don’t hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
First class company, buy with confidence
Customer service first class with a personal touch regarding scheduling the delivery which was professional and smooth.
The items I ordered were packaged amazingly well to protect them and were of a very high quality.
It makes a change to have a hassle free experience
4. April 2025
Antwort von Grosvenor Furniture
Dear Karen,
Thank you for your wonderful review — we're so pleased to hear you had a smooth, hassle-free experience with us.
It’s great to know our customer service and delivery scheduling met your expectations, and that your Seattle Swivel Grey Velvet Bar Stools arrived safely and in excellent condition. We take great care with both our packaging and our service, so it’s lovely to hear that it made a difference.
If there’s anything we can help with in the future, we’d be more than happy to assist.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent Service
I received an excellent service from Grosvenor Furniture. I ordered a dressing table set and a chest of drawers online and received a delivery date the very next day. My order arrived on time and in perfect condition and was carried upstairs by two wonderful delivery men. I am very happy with my purchase and I highly recommend Grosvenor Furniture.
26. März 2025
Antwort von Grosvenor Furniture
Dear Chinnelo,
Thank you so much for your lovely review! We're delighted to hear that you’re happy with your Lille French Dressing Table, and Lille 6 Drawer chest of drawers, and that everything arrived on time and in perfect condition.
It's especially great to know that our delivery team made a positive impression — we’ll be sure to pass on your kind words to them.
We truly appreciate your recommendation and are so pleased you had such a smooth experience with us. If there's anything else we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good excellent customer service.communication from order to…
Good communication from order to assembly. Crew turned up on appointed day and on time. Good job would recommend.
20. März 2025
Antwort von Grosvenor Furniture
Dear Peter,
Thank you so much for your kind review! We're really pleased to hear that everything went smoothly with your order and assembly of your Lille French Limed Oak Upholstered bed.
Your recommendation means a lot to us — it's always rewarding to know our efforts are appreciated.
If there's anything we can help with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Pleased with the product
Pleased with the product , kept informed about delivery and delivers when said. Assembled without fuss and mess. Very pleased and have ordered bedside tables to match.
27. März 2025
Antwort von Grosvenor Furniture
Hi Karen, thank you for your lovely review! We're so happy to hear that you're pleased with the Lille Bed, and that the delivery and assembly went smoothly. It's fantastic that you've already ordered matching bedside tables. We really appreciate your support.
Kind Regards
Sarah
Customer Service
Antwort von Grosvenor Furniture
Dear Susan,
Thank you for your kind review! We're so pleased to hear that your delivery went smoothly and that our team was polite and helpful.
We hope you love your Lille French 6 Drawer Tall Chest and your Lille Bedside Tables.
If there's anything else we can assist you with in the future, please don't hesitate to get in touch.
Warm regards,
Sarah
The Grosvenor Furniture Team
Good product as advertised … relatively…
Good product as advertised … relatively speedy delivery but they just dumped box and left
17. März 2025
Antwort von Grosvenor Furniture
Hi Patsy, thank you for your feedback! We're glad to hear that you're happy with the Lille French 3 drawer chest, and that it was delivered relatively quickly. We apologise for the delivery experience, and we'll definitely pass along your comments to our delivery team to ensure better service in the future. If you have any further concerns, please don't hesitate to reach out. We appreciate your support!
Kind regards
Sarah
Customer service
Absolutely love the chest of drawers
Absolutely love the chest of drawers - just as described and beautiful quality!
Delivery was on time and the guys were very helpful and courteous.
21. März 2025
Antwort von Grosvenor Furniture
Hi Sophie, thank you so much for your wonderful review! We're thrilled to hear that you're happy with the Lille 3 drawer chest, and that the quality met your expectations. It's also great to know that the delivery team was helpful and courteous. We truly appreciate your feedback!
Kind Regards
Sarah
Customer Service
The bed I ordered is lovely but the…
The bed I ordered is lovely but the internal construction is of poor quality. The planks were too long and the screws too short. Delivery was only available on a Saturday. I hired a handyman to fix it to avoid having to wait for replacements. I expected better quality from a solid wood bed.
23. März 2025
Bewertung ohne vorherige Einladung
Antwort von Grosvenor Furniture
Hi Rosie,
Thank you for your review. We’re delighted to hear you love the design of your bed, but we’re sorry that the bed slats didn’t meet your expectations due to their size. This appears to be a manufacturing issue, and we sincerely apologize for any inconvenience caused. We always strive to maintain high-quality standards, and your feedback is invaluable in helping us improve.
Regarding the screws, they were the correct length, but we understand that assembly can sometimes be challenging. Had we been made aware, we would have been happy to arrange for DPD to send you the correct size bed slats on a next-day service to resolve the issue as quickly as possible.
If there’s anything else we can do to assist, please don’t hesitate to reach out at sales@grosvenorfurniture.com. We truly appreciate your support and hope you enjoy your bed for years to come.
Best regards,
Sarah
All my queries about the bed I was…
All my queries about the bed I was buying were answered helpfully and fully.
The team from The Furniture Market who delivered the bed were equally helpful, polite and careful.
I feel confident that if I encounter any problems when I unpack and assemble the bed, Grosvenor will be supportive with their customer service.
17. März 2025
Antwort von Grosvenor Furniture
Hi Susan, thank you so much for your kind review! We're delighted to hear that our team was able to assist you with all your queries and that the delivery team provided excellent service. It's great to know that you're feeling confident about our customer service and support and you love your new Camille French Style Bed.
Kind regards
Sarah
Customer Service
Very good service . Very happy with product and delivery.
Very good service and very good delivery.
9. März 2025
Antwort von Grosvenor Furniture
Hi Ann, thank you for your great feedback! We're so happy to hear that you're pleased with your Chelsea Dark Blue Scoop Back Dining Chairs. Your satisfaction is our priority, and we truly appreciate your kind words! If you need any further assistance, feel free to reach out.
Kind Regards
Sarah
Customer Service
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.