Terrible service
We had solar panels and heat pump installed by Green building renewables (now renamed 21 degrees). Terrible service. Install was significantly late, with much turn over of personnel, and some installers not having the requisite knowledge. They had to send an engineer down who knew more but that further delayed the install. And now half a year later we still have not received all the expected paperwork. We tried to calling and emailing multiple times and we just kept getting fobbed off with promises they are looking into it. It nothing has materialised so far. This is very disappointing.
Antwort von Green Building Renewables - Oxford
Thank you for sharing your feedback. We apologise for the issues you encountered during your installation and the lack of follow-up since. We take customer satisfaction seriously, and we're sorry to hear about the multiple challenges you've faced, from the installation to the communication. Your experience is not reflective of the high standards we aim to maintain, and we appreciate you bringing this to our attention. We will review your concerns internally to ensure this does not happen again.