I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB
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Das sagen Bewerter
Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Mehr ansehen
Unternehmen hat geantwortet
I am very happy from start too finish with my order from Go Outdoors. The order was delivered quickly, but I unfortunately had to return it to store. My refund came through very quick and I was kept... Mehr ansehen
Unternehmen hat geantwortet
I visited Team Valley branch of Go Outdoors on 08.08.2026 and received excellent customer care by a young salesperson called Leigh. She went the extra mile to help me, was extremely polite, personable... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Team Valley
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Vereinigtes Königreich
- 0191 300 2738
4,8
Hervorragend
2713 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very friendly and swift service
9. Mai 2026
Antwort von GO Outdoors - Team Valley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Andrew was very helpful and got what I…
Andrew was very helpful and got what I needed. Pedro helped me out with the Kalana app for payment. I would recommend the store anytime.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Visited this store for shoes
Visited this store for shoes. Guy helping with shoe fitting friendly approachable and efficient.
Pedro at the till… what a guy, super chatty and helpful. Nothing was too much bother. Genuinely looked happy to be at work and help.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Andy was extremely helpful
Andy was extremely helpful, really knows his stuff! Thanks very much for the info and helping me choose the right boots!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Walking boots for a foot problem
I needed specific walking boots for foot problems. Pedro was very helpful and informative without being pushy. I came away with socks and insoles as well as great Merrel boots. Will be visiting again and recommending.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Andy was fantastic
Andy was fantastic! Extremely knowledgeable and gave me great advice when I was picking out some hiking shoes, customer service went above and beyond would recommend, another good experience at GO outdoors
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
friendly helpful staff
21. April 2026
Antwort von GO Outdoors - Team Valley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Exceptional customer service!
Exceptional customer service!
Great product at a competitive price..
3. Mai 2026
Antwort von GO Outdoors - Team Valley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Terry at Go Outdoors at Team valley…
Terry at Go Outdoors at Team valley stores was very friendly and helpful his knowledge of Outdoors equipment was outstanding and very professional.
We need more people like him in the world, we'll definitely be back again soon that's fir sure.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Woke up and decided to buy a tent
Woke up and decided to buy a tent
Visited the store and everything g was on display and in stock
What more could u want
It was like Living in the 90s when you could go
To a store and test things out and drove home with them
30. April 2026
Antwort von GO Outdoors - Team Valley
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you so much Pedro for your expert…
Thank you so much Pedro for your expert advice on my camping stove what a gentleman his knowledge is next level very clever guy good luck god bless regards Dale Allan
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Had a great experience today
Had a great experience today, John Paul was more than helpful and polite, was nothing he couldn't do for us and very happy to help, a credit to your team.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Michael MC was absolutely superb
Michael MC was absolutely superb. Very knowledgable, approachable and helpful. Couple of other members of staff also helped me get fully kitted out for a family camp. Would recommend!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Amazing experience
Terry on the fishing counter was so helpful and friendly. As someone who’s only ever learned from my grandad who can’t fish as much, he really made everything so easy and understandable for me. Honestly would love to be served by him again he was amazing.
Thank you Terry
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent service
The service from Go Outdoors is exceptional. Although we had an issue with delivery (courier fault) the staff were fantastic at resolving it. The staff were very friendly and personable, both in store and on the phone. Will absolutely use again and again.
21. April 2026
Antwort von GO Outdoors - Team Valley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great Service and a well stock shop
I visited the shop in TVTE, Gateshead to purchase a replacement Map Case. Asked at the reception/Payment Counter and was immediately shown the location of where they were kept. I selected the type I needed paid for it and thanked your very efficient and helpful assistant.
22. April 2026
Antwort von GO Outdoors - Team Valley
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Anthony helped us pick out our tent and…
Anthony helped us pick out our tent and genuinely made the experience so much better than expected. He was very knowledgeable, without being overbearing. Weighed up the pros and cons of models and shared own experiences. My dad is a well known outdoors YouTuber and I feel like Anthony’s advice and helpfulness was of a similar ilk to him. Great customer service.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Children's clothing
Good selection of products, excellent, helpful staff. Good environment.
21. April 2026
Antwort von GO Outdoors - Team Valley
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Team Valley
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Andy was the most patient and helpful…
Andy was the most patient and helpful person which is very much appreciated. We were trying to find suitable hiking boots for my daughter’s Gold D of E expedition and he took time to advise us properly, go back and forward to the stock room (about 6 times!) and still kept a smile on his face. He also juggled other customer too at the same time. Great customer service!!
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Team Valley
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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