The online order I made didn’t fit so I ordered the correct size and had a refund for the original purchase at the store. The assistant was very friendly and efficient. Even though I had paid by PayPa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Electric bike was ordered, great discount being a member. There was an issue with it about a week after receiving it, but it was returned and booked in. The battery was indeed faulty and replaced, a... Mehr ansehen
Unternehmen hat geantwortet
Loads of options that cover many activities. Simple ordering process, quick turn around for click and collect, and a simple process in store to collect your items. Very friendly, polite staff.
Unternehmen hat geantwortet
Click and collect notifications still not working. Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for col... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Campingausrüster
- auch in
- Aktivbekleidungsgeschäft
- Fahrradgeschäft
- Kletterverein
- Laufsportgeschäft
- Reiterhof
Über GO Outdoors - Swansea
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Bran Close, Llansamlet, SA7 9DE, Swansea, Vereinigtes Königreich
- 01792 966114
4,8
Hervorragend
2726 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The online order I made didn’t fit so I…
The online order I made didn’t fit so I ordered the correct size and had a refund for the original purchase at the store. The assistant was very friendly and efficient. Even though I had paid by PayPal it was all very smooth. Highly recommended.
6. Oktober 2026
Antwort von GO Outdoors - Swansea
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Nicola was very helpful
Nicola was very helpful, lots to offer and affordable prices!
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ordered online and picked up next day
Ordered online and picked up next day, staff were helpful
4. Oktober 2026
Antwort von GO Outdoors - Swansea
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Electric bike
Electric bike was ordered, great discount being a member. There was an issue with it about a week after receiving it, but it was returned and booked in. The battery was indeed faulty and replaced, and returned within two working days. Can't say fairer than that - thank you.
7. September 2026
Antwort von GO Outdoors - Swansea
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Loads of options that cover many activities.
Simple ordering process, quick turn around for click and collect, and a simple process in store to collect your items.
Very friendly, polite staff.
9. September 2026
Antwort von GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
I came in this morning looking for some new running shoes and Tom was very helpful suggesting shoes and helping to find the correct size for me.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Brilliant and helpful staff as always!
James was fab and very helpful! A big thanks also to the lovely gentleman who helped me try on what felt like a million pairs of walking boots! 10/10 to every staff interaction!
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Nicole was very attentive and helpful…
Nicole was very attentive and helpful in Swansea store today.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Young lady in the footwear department…
Young lady in the footwear department was very helpful explaining the difference in waterproof walking boots. All staff were very courteous.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thank you!
We are on our holiday and we realised we must have a proper equipment for this trip. So this morning both me and my husband got a new pair of hiking shoes, although it wasn't easy to pick the correct size for any of us Tim was great helping us out! Great customer service! Thank you!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Arctic shopping trip
Went looking for equipment for my Norwegian trip next week. Served by Tim who helped me find thick socks, boots and Yaktrax. He had to go to the warehouse and get the Yaktrax from the top shelf and luckily they had my size. Very knowledgeable and helpful. The lady at the checkout was helpful too.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I just love Peter storm clothing
I just love Peter storm clothing, and also your fishing equipment is pretty well stocked to.
12. September 2026
Antwort von GO Outdoors - Swansea
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
James and Amanda were amazing
James and Amanda were amazing, extremely helpful and polite
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic experience
Fantastic experience, very helpful and lovely staff. James and Amanda made sure we were looked after
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amanda and James helped us out and made…
Amanda and James helped us out and made our shopping experience very pleasant:))
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service. Bryan was really helpful with advice on the bike.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
No notification when order is ready
Click and collect notifications still not working.
Both my previous orders showing 'preparing your order' so just went to the store to check and on both occasions my stuff was there waiting for collection.
Store staff were great though.
1. September 2026
Antwort von GO Outdoors - Swansea
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful and knowledgeable staff
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Corey was very useful with bouldering…
Corey was very useful with bouldering advice
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I purchased walking boots
I purchased walking boots, shoes and socks for a hiking trip. Tim served me on the footwear department. He was extremely helpful and knowledgeable.
I also had help and advice from two female members of staff on the clothing department.
Unfortunately not all of the items I needed to buy are available yet due to seasonal stock changes but overall the visit was a good experience.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Swansea
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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