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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

I have a subscription with this company so you would think they would want to keep my business. The pump in one of my bottles has stopped working and so I asked for them to send me a new pump, just... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fast shipping, and excellent products. The hand soap and lotion smell wonderful and are gentle, yet effective! I’m very happy with my purchase.

Bewertet mit 5 von 5 Sternen

The products are all excellent. Gentle on the skin especially the hands, i wash them dozens of times a day and they do get dry when using other products so now I am being kind to myself and using the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Both products are very good with a lovely long lasting scent. I emailed about the tops and was quickly sent a video explaining how to open them. I hadn't expected them to be in heavy glass bottles, t... Mehr ansehen

3,9

Gut

TrustScore 4 von 5

29 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 66 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 2 von 5 Sternen

I love the Gloved hand wash but

I love the Gloved hand wash, body wash and hand lotion.
It's very frustrating that you have to subscribe. I'm forever subscribing and then having to unsubscribe straight away. These companies always make it hard to unsubscribe, too.
I do like the scents, though, so I decided to try the diffuser. Huge disappointment. I just can't smell it at all. I turn the reeds regularly. I usually use Valentte diffusers which are very strong so I tried some of the Valennte reeds in the Gloved diffuser to see if that helped and it didn't They are expensive diffusers so you would expect a pleasant smell and I've had the diffuser in my hall and not smelled it once!
It's also frustrating how often they are out of stock of products.
As I said, I really like the soap and body wash, and I order regularly, but the number of times the products I want to order are out of stock is annoying.
If I subscribed, I might get the stock, but since I use different amounts each month —sometimes more, sometimes less —I don't want to commit to a subscription.
I feel a bit mean leaving a 2-star review when I love the hand and body wash, but the other issues mean I just can't go above that, unfortunately.

1. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Angelina, thanks for all the feedback! Great that you like the products. We are currently offering the Refills without subscriptions for those that really do not like them; however I would stress that we make it extremely easy to cancel, pause, or edit your subscription any time! Sorry that you did not find the Cedarwood Diffuser strong enough. Getting the strength of fragrance universally 'right' is unfortunately impossible. One person's strong is another person's weak. Diffusers have the additional variable of where they are placed and I think this is the issue you are facing. When I developed our Diffusers, I envisaged them mainly being placed in bathrooms/loos, alongside our existing products. To make one designed to fill a whole hallway would mean that in a much smaller bathroom setting it would be really overpowering. If you would still like to use it in your hallway you could try using a longer reed, as this will help with the diffusion. Hope this helps and thanks again for your feedback. Even though we only got two stars I note at least you are a fan of our hand and body care products. Best, Tom

Bewertet mit 1 von 5 Sternen

Love the product, disappointed by customer service

After smelling the Cedarwood hand soap in a restaurant, I knew I wanted to purchase it for our bathroom at home. My boyfriend and I loved the scent and once we finished the standard pump bottle, I immediately ordered the larger refill. Frustratingly, it was never delivered and having emailed the customer service team twice with no response, we will definitely not be ordering from this company again. It's a real shame as we loved the brand and product but knowing that there is no support if something goes wrong has left us disheartened.

11. September 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Megan, very sorry that you had this experience. Looking at our customer service logs I see that you did receive a response the day after you left this review, and that we sent a proof of delivery image of your order which you confirmed as being in your building. Hopefully it was located safe and sound! Best, Tom

Bewertet mit 2 von 5 Sternen

Handwash created skin irritation

I initially ordered the cedarwood starter kit and recurring subscription, along with the petitgrain shower gel.

The cedarwood smell is very strong, but not unpleasantly so. Unfortunately, for the amount of money the product cost the result was more than disappointing. My hands have become significantly more dry since using it and after discontinuing use and returning to high street brands they again improved. I would not recommend the hand wash/moisturiser for anyone with dryness or eczema. Better, cheaper brands are available.

I enjoy the smell of the body wash and overall have no complaints about it beyond that it's very expensive and no better than cheaper alternatives.

18. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Rachel, Very sorry that you had this experience using our products. You can see on our product review platform that this very much is not the norm. I can only think you had a reaction to one of the ingredients in the fragrance we use unfortuantely. We now make an Unscented range for those people who do not get on well with scent which might suit you better. Best, Tom

Bewertet mit 1 von 5 Sternen

Unresponsive

Emailed but no response from them.

22. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Jo, So sorry if your emails were missed. Please feel free to email shop@gloved.co.uk or message here about your query. Best, Tom

Bewertet mit 1 von 5 Sternen

Total scam

Total scam. They said they mailed my package but no one can find it. They never even offered to send out a new order. I was the one who always had to follow up. Now have to fight the credit card company to get my money back.

3. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Ann. Very sorry that your order was delayed. As I communicated with you directly at the time, as well as all our US customers, this delay was caused by the imposition of tariffs causing a period of long delays and was unfortuantely totally out of our hands. You did indeed receive your parcel as promised. Glad to report that these delays seem to have been ironed out by US customs/Fedex and delivery times are largely back to normal now. Best, Tom

Bewertet mit 5 von 5 Sternen

What a fantastic find honestly

What a fantastic find honestly!
I ordered to start with the Soft Nude hand wash and moisturiser set to give them a try, I got a travel bottle of hand sanitizer with the set. Myself and my family have been using the soap and moisturiser for 4 weeks now and it is fabulous, I was cautious about my children using it (my little girl gets eczema and certain products can trigger a reaction) this has not triggered at all and we all use it multiple times a day which is great as I didn’t want to buy separate ugly soap to put along side this my children have luxury too.. today I’ve just placed another order for the body set in the same Soft Nude and Cederwood for my oldest son. Absolutely brilliant please don’t ever change!!

24. Januar 2025
Bewertung ohne vorherige Einladung
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Antwort von gloved

Such a lovely review, thank you for sharing! Best, Tom

Bewertet mit 5 von 5 Sternen

Fantastic products with a great range…

Fantastic products with a great range of type and power of scent. It makes a huge difference to the texture of the skin on my hands as well. The Caedarwood range is a powerful smell, Petigrain is middle power and soft nude is gentle. All the scents are sophisticated and heavenly though.
I love the smell of the aesop mandarin hand wash but I find it leaves my hands dry. This brand is a great replacement.
Customer service is also excellent. I have ordered a few times from them but the most recent time the product arrived damaged. After contacting customer services and sending over evidence they sent out a new one that arrived the next day!

26. November 2024
Bewertung ohne vorherige Einladung
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Antwort von gloved

Thank you Michael, lovely feedback. Best, Tom

Bewertet mit 5 von 5 Sternen

Gloved is welcomed luxury newbie!

I know this hand care regime is at the higher price point - so it may not be the choice for all… nor something everyone could just have every month but I couldn’t will say …. When you order it and it arrives….. it ls quality stuff. The bottles are glass and heavy and the boxing and packaging are like gold embossed blotting paper. It has that high end apothecary/ hotel feel. The smells remind me of childhood and bring me a moment of sensory peace at hand wash time. The cedar wood is not fusty it is fresh and fruity with a citrus and maybe slightly oudy tone in my view. I ordered the cedar wood starter kit and have not been disappointed the smell….. is strong and wonderful smells delicate but powerful and it is a nice thick consistency. I also got a 1litre refill. The glass bottles come in 375 ml which is generous especially for the cream. The hand cream claimed to sort out dry skin and had ingredients that actively work to restore hands. — for me it has. After just two days I am seeing the results. Scent. 5. Results 5. Bathroom elevation and comments 5 presentation 6! Great delivery and bundles available. I am looking forward to trying the soft nude. Lovely product. I will be trying out more treat for myself. Well done this company!

12. September 2024
Bewertung ohne vorherige Einladung
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Antwort von gloved

All boxes ticked, thanks Max! So kind to share. Best, Tom

Bewertet mit 2 von 5 Sternen

Hand wash caused immediate headache

I got a headache immediately after washing my hands. It may be an intolerance to the cedarwood, but I don't know for sure if it's that or something else in their product. I can't use the moisturizer either which is what makes me think it's the cedarwood. The scent is ridiculously strong. For something you'd use multiple times a day, it is overpowering. I've never had a problem with soap before. Very odd. I contacted Gloved, but they've said I can't get a refund because they say the bottle was opened and therefore can't be resold, but obviously I wouldn't know that it gives me a headache without opening the bottle. Legally they only have to give a refund if multiple people are having the same problem, but not if it's solely one person's problem. It's to their discretion as to whether they give you your money back unless proven otherwise. If I am the only person with an issue, however, that means I'd be their only refund, so I'm kind of surprise that they're not giving me one. They offered 20% off to try a different product, but why would I buy more of their products if they could also potentially give me a severe headache. I'm curious, does anyone else have an issue with these products or is it just me...

15. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von gloved

Hi Sarah, Really sorry you had a negative experience using my products. Scent strength is just always so subjective that we cannot please everyone. I wish we could! If you are getting a headache then it sounds like you must have an allergy to an ingredient as this is definitely not something we would expect. You are correct that we cannot accept returns for opened products, as they would have to be disposed of anyway. If you would ever like to try our Unscented range please email us and we will see what we can do for you. Best, Tom

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