Absolutely unacceptable service.
Absolutely unacceptable service.
I ordered a voucher with a gift bag - next-day delivery was promised. Instead, the package ended up in Varna, while my address is in Sofia. Gift Tube washed their hands of it with "it's not our fault, it's the courier's" and suggested I go pick up the order from their office myself - because apparently I have nothing better to do.
So I went. The woman at the office had no idea that the order included a gift bag and handed me only the voucher. Nobody bothered to check what the order actually contained.
Delivery promise - not kept. Customer service - dismissive. Staff - incompetent. Result - a gift without its packaging, frustration, and wasted time.
Would not recommend. There are other places where you can purchase these kinds of vouchers.