getdeardoc.com Bewertungen 278

Extremely Unprofessional – Refuses to Communicate or Cancel

My experience with DearDoc has been extremely disappointing. I signed up to work with them but quickly realized (within two hours) that it wasn’t the right fit. I immediately reached out to cancel, but since then, I’ve hit a wall — multiple messages, multiple people contacted, and no action taken. They continue to ignore my requests and have now stopped responding altogether.

This is not how a trustworthy company should operate. There’s a complete lack of transparency and accountability. I’m sharing this so others know to be cautious before signing anything or providing payment information.

Camille has been great at listening to us, understanding where help might be lacking, and improving on it.

Sarahi made the set up with DearDoc very easy! I highly recommend!

At first, I wasn’t sure if patients would really use an AI chat. Turns out, they love it. Almost half of our new patients this month came through DearDoc. It just works.

Clear, concise meeting agenda and goals. No fluff. Alejandrina knows her thing well.

Being able to use the "chat" box. Yes it does start with AI, but very quickly you will get a response from a team member when AI cannot answer your questions!

Nancy Sanchez has been amazing with our new Geier Talk account and helping me with the on boarding process.

Timely responses & efficient/effective solutions.

Dishonest people who don't know what they're doing. Initially they represented that they were from WebMD. Their salesperson wanted to take over my website and promised 6 new patient contacts/month thru their AI system with a 2 month cancelation if they didn't reach their goals. The price started at $900/month. When I laughed at him, he backed it down to $370. In 2 months there was a total of 2 contacts. When I tried to cancel, they said I couldn't because THEY didn't install a piece of their system within 14 days. Their website designer couldn't figure out how to move my domain name over. I had to lead her thru it. The phone app home/banner chopped up words. I had to complain.Embarrasing. I'm getting calls from other Chiros who have told the same story. A lot of money for no return. A lot of bells and whistles that are not realizing the cost. They keep telling me it needs time. It's now 3 months with the same 2 contacts. Waste.

Their help desk was helpful.

Michelle did such a great job with an issue our platform was having today. She answered the phone when I called DearDoc, understood the issue quickly and completely and did mulit step troubleshooting while working seamlessly with whatever contact points within DearDoc.

Really helpful and highly effective.

Responsiveness has always been great! Any changes I've ever asked for have been done typically the same day.

I’m giving 4 stars for the help and support I received from my onboarding team - Cristina Tapia and Maria Ochoa - as they were very helpful and understanding throughout the process. I’m deducting 1 star because overall I do not feel confident in this company’s business practices as they use pressure tactics from the moment they reach out. The gentleman that called initially would not provide a call back number (he called while I was unable to access my scheduling calendar) and instead pursued a line of questioning to find a date/time to get a call with his boss on the books. He said he was associated with WebMD and that they were offering free marketing on WebMD’s website. During my call with his boss, Michael Peltekian, is where he proceeded to engage in a presentation for DearDoc which is a paid service. I initially decided to give them a go, but after my call decided to go a different direction. I reached out to cancel before my onboarding process was started to spare and respect everyone’s time and efforts, but the language in the documents Michael had me sign commits you to paying through the onboarding process to activate their 60 day Satisfaction Guarantee which is when you can cancel services. Hindsight is 20/20 and I had a bad feeling in my gut from that first phone call on this not feeling like a good fit, so that’s on me. But to anyone considering, I’d take caution and encourage you not to get carried away with the sales tactics used in that initial sales calls.

Cristina was extremely helpful with our onboarding!! She was conscientious and kind and her turn around time with getting back to us with action items was LIGHTNING fast!! We were thrilled with the ideas she had to help us get up and running!

Their team was professional, responsive. I’d definitely recommend them to anyone looking for reliable service and excellent customer support.

Wonderful customer service. They make sure you get what you need.

I am pleased to recommend Maria Ochoa, who has consistently delivered exceptional service as our website project manager. Throughout multiple critical website emergencies that included 3rd party functionality failures, as well as communication with me and the 3rd party—Maria has demonstrated remarkable composure and crisis management skills, always prioritizing urgent needs while maintaining clear, proactive communication. I have been very happy with the website design quality, and their responsiveness to edit requests is consistently swift and thorough. Her ability to remain calm under pressure has a reassuring effect that has been helpful in high-stress situations. I recommend Maria without reservation.