There were a few issues with my policy and Rachael helped resolve them quickly. I am also grateful for the continuous cover despite the issues.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Rachel was so helpful and not the least bit pushy. She was really personable and explained things very clearly, treating all questions as if they were the most insightful Qs in the world -- which the... Mehr ansehen
Unternehmen hat geantwortet
Dealing with health insurance companies can be more painful than whatever condition sent you to the doctor in the first place! One standout exception to the rule is Chelsea-Anne Walker, a wonderful... Mehr ansehen
Unternehmen hat geantwortet
Absolutely useless. When making a claim they will firstly ask for all you medical records, this can take up to 28 days, leaving you in no mans land. Secondly, these records will be looked at in inf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Private Health Insurance Solutions.
Kontaktinformationen
General & Medical House, Napier Place, PE2 6XN, Peterborough, Vereinigtes Königreich
- 0800 980 4601
- sales@generalandmedical.com
- www.generalandmedical.com
4,4
Hervorragend
421 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service
Quick response, and helpful and clear answer to my query.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your lovely review! We’re delighted to hear you received a quick, helpful and clear response. We really appreciate your feedback and are pleased we could assist you.
I am not tech savvy and needed help to…
I am not tech savvy and needed help to make a claim instead of doing it on line
Sanam at general and medical could not have been kinder or more patient in arranging this for me .Sometimes a human touch means so much I can’t thank her enough though the process of claiming has been much more difficult than in previous years I would also like to commend Rachel who calmed me down when I was very tearful and confused about how to manage the process on line two very nice empathetic ladies
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you so much for your wonderful review! We’re delighted to hear that Sanam and Rachel were able to support you with such kindness, patience and empathy. We’ll be sure to share your lovely feedback with them both — they will be thrilled to know they made such a positive difference.
Exceptionally helpful
Exceptionally helpful. Even when making unwelcome decisions, they have been properly explained.
Obviously, negotiating the claiming procedures have great challenges and time has been spent on both sides.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your feedback. We're pleased our team was able to support you and provide clear explanations. We appreciate your patience and understanding. Thank you for sharing your experience.
Helpful and friendly attitude.
Having had a problem uploading a document through their portal due to its format, Rachel was very helpful in finding a way round this so that a claim could proceed.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for taking the time to share your feedback. We're pleased Rachel was able to resolve the issue and ensure your claim could proceed. We appreciate your kind words.
Explained clearly what I needed to do…
Explained clearly what I needed to do to progress my claim.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your feedback. We're pleased to hear our team explained the next steps clearly and helped move your claim forward. We appreciate your review.
Rachel was able to solve all my issues…
Rachel was able to solve all my issues and was a wonderful help! Give her a raise😉
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you so much for your kind words! We're thrilled to hear Rachel was able to resolve all of your issues and provide such wonderful support. We'll be sure to pass along your feedback to her—it will mean a lot. We appreciate you taking the time to share your experience.
Antwort von General & Medical
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel your experience didn't meet your expectations. We would welcome the opportunity to discuss the concerns you have raised. If you would like to speak with us, please call us on 0800 970 9442 or email info@generalandmedical.com, and we will be happy to help.
Dealt with efficiently and immediately…
Dealt with efficiently and immediately resolved the queries. Even had a sense of humour.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your kind review! We're delighted we could resolve your query quickly and efficiently. We really appreciate your feedback.
Sanum was helpful and professional in…
Sanum was helpful and professional in dealing with my claim. Query was answered promptly and authorization number for procedure given after further information surrounding the matter was provided by me.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your kind review! We're pleased to hear Sanum was helpful and professional, and that your query was resolved promptly. We appreciate your feedback.
Requesting a GP referral. When I finally got to see the GP it was…
When I finally got to see the GP it was excellent. The system was a bit clunky and had to repeat things three times. The video call wouldn’t work or my computer but did on my phone. The timing of receiving the referral letter was very good.
24. Juli 2026
Antwort von General & Medical
Thank you for your feedback. We're delighted your GP consultation was excellent and that your referral arrived promptly.
At policy renewal I was put in touch…
At policy renewal I was put in touch with Rachel Woodman "Business Development Manager" who spent time thoroughly explaining renewal terms in plain English, and she also suggested alternative quotes to help lower premium increases. Rachel spent considerable time and effort to find alternatives for me and i commend her customer service patience and ability to communicate with me as 5 *. Thank You.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your 5-star review! We're delighted Rachel was able to help make your renewal process clear and find the best options for you. We'll be sure to share your kind words with her.
polite and didn't hassle me
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your feedback. We're glad you found our team polite and that your experience was hassle-free.
Was able to answer and clarify all…
Was able to answer and clarify all questions promptly and clearly
22. Juli 2026
Antwort von General & Medical
Thank you for your positive feedback. We appreciate your comments and remain committed to providing clear, timely, and effective support.
Prompt & helpful response to query
Prompt & helpful response to query, with thanks
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your positive feedback. I'm glad the response was prompt and helpful in addressing your query. Your comments are appreciated, and we look forward to continuing to provide timely and useful support.
Very responsive and quick to reply
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your kind feedback. We're pleased to hear you found us responsive and quick to reply.
The promises on the website sounded…
The promises on the website sounded reassuring, but my actual experience was the complete opposite. The claims process was slow, communication was frustrating, and getting clear answers felt almost impossible. Every step seemed to involve more delays instead of real progress, leaving me to chase updates repeatedly. When you're paying for private health insurance, you expect fast, reliable support during stressful situations, not endless waiting and uncertainty. The service I received never reflected the "People first" approach they advertise. I was left disappointed, unsupported, and questioning the value of paying for this policy. Based on my experience, I would not recommend General & Medical.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for taking the time to leave a review.
We take all feedback seriously; however, we are unable to identify you as a customer of General & Medical, and therefore cannot comment on the specific circumstances referred to in your review.
We are always keen to address genuine concerns and would welcome the opportunity to discuss the matter with you directly. Please contact us on 0800 970 9442 or email info@generalandmedical.com so that we can look into your concerns appropriately.
We value constructive feedback and remain committed to providing a high standard of service to our customers.
Clarity and Good Humour
Everyone in the team has been friendly, helpful and efficient. Sanum was outstanding as she had a difficult job to do in explaining the policy wording and underwriters' decision to me, which she did considerately and with clarity and gentle good humour, which helped a great deal.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Thank you for your kind feedback. We're pleased to hear you found our team friendly and helpful. We'll be sure to pass your lovely comments on to Sanum. She will be delighted to know her support made a difference.
We have nothing but praise for the care…
We have nothing but praise for the care and support given to us by Sanum ,who has always been available to deal with and help with our concerns in the most caring and courteous fashion. We have been clients of General and Medical for over 27 years and have always found them to be most helpful and willing to go the extra mile,
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Hi Stephen,
Thank you for your wonderful review and for your incredible loyalty over the past 27 years.
We're pleased to hear your kind words about Sanum. She will be delighted to know that her caring and dedicated approach has made such a positive difference. We look forward to continuing to support you whenever you need us.
Kind regards
Excellent customer service
Easy to contact, speedily put through to the person I needed to speak to. She was patient, incredibly helpful, friendly & my inquiry was dealt with efficiently & effectively very quickly to my full satisfaction.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Hi John,
Thank you for your lovely feedback! We're delighted to hear that you found it easy to get in touch with us and that your enquiry was handled quickly and efficiently. We truly appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Kind regards
I had to contact at a tough time and…
I had to contact at a tough time and Rachel was so patient and helpful, explaining everything clearly to me and the steps I needed to take.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von General & Medical
Hi Maria,
Thank you for taking the time to share your experience.
We're so pleased to hear that Rachael was able to support you during what we understand was a difficult time and make everything clear and easy to understand.
We'll be sure to pass on your kind words to her. Thank you again for your feedback!
Kind regards
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