Gates Garden Centre Bewertungen 

I would like to provide some feedback regarding my visit to the garden centre on 18 July.

During my visit, I purchased a plant along with a decorative pot. Unfortunately, the pot I wanted was the last one available in the size I needed, and it had multiple scratches and visible damage.

I spoke to a member of staff who appeared to be the manager. He offered a 10% discount, but I explained that I did not feel this was fair considering the condition of the pot and that I would need to repaint it to make it look presentable. I asked whether a larger discount could be considered.

His response was that the pot would get damaged through use anyway. I found this comment disappointing and dismissive. While I appreciate that outdoor pots can naturally develop wear over time, that does not justify selling an already damaged item at what I felt was an insufficient discount. I expected my concerns to be taken more seriously and for the existing damage to be acknowledged.

I accepted the purchase because it was the only pot available in the size I needed, but I left feeling disappointed with how the situation was handled. I hope you will take this feedback into consideration, as I believe customers should receive both fair treatment and respectful customer service.

No reply to previous review-what a surprise-not!!

Visited with a friend. Had to send food back in the restaurant. Chips looked as if they had been recooked. Lots of batter on the outside and no potato?? Sandwich filling poor. We both wanted to buy a garden bench. Priced at £159. Free delivery. We had seen it elsewhere at £139. Free delivery. The guy in the garden furniture section said they would price match. I had purchased a garden furniture set 4 weeks previously and wanted a bench to complete my garden. Got to the tills very unhelpful staff who spoke to the tills manager saying these women "think" someone has told them we can price match??. We know what we were told. The upshot was we walked out without spending a penny at Gates and ordered elsewhere. This place has gone down hill recently. Getting too big for their boots. Won't be returning.

Did everything wrong from start to finish. Couldn't fulfil order, didn't tell me for 5 days, took my money then had to endure an arrogant customer service experience. Have to wait up to 10 days for a refund.

Sent me wrong items ordered through web site and then completely ignored my request for a return / exchange.
I won’t give them another penny of my money.

Plants arrived in perfect condition , great protective packaging .

The staff in Hinckley are above-average helpful and friendly and seem genuinely pleased to help, from the front desk to the till. Large range of products in that store. Separate to the store, Gilly at customer services on email was also incredibly helpful and friendly.

Visited Hinckley yesterday. Quality of garden produce was of a very high standard which was reflected in their high prices. The restaurant was very disappointing with no natural light and for first time visitors no instructions for serving and table occupancy. The impression i got straight away was that they were overstaffed in all departments staff standing and talking to each other and one comment i heard was they can afford to be overstaffed with the prices they charge.

The garden table and chairs i bought are fine. The problem was in the delivery of goods. I waited in for a confirmation call that never came. I chased up Gates who appeared helpful and looked to re-organise delivery for an afternoon slot. Predictably, the set came in the morning with virtually no notice ,which meant me cancelling various appointments . I phoned Gates to advise them that the delivery driver said they never do afternoon deliveries!! Was promised a call back from the manager to apologise which of course hasn't happened. They need to co-ordinate the delivery system way better than it currently is.

Gates Garden Centre is a must visit. So much choice on offer there.
However, we visited today for afternoon tea for 2. This was a leaving gift voucher and we were much looking forward to it.
I can't say anything about the quality, just the portion size. This consisted of 4 dainty sandwiches, 2 scones and a very small selection of cakes. At a cost of £22.50 each. We both said that this would not have been worth £45. We think there needs to be a few more items on the plate. Not good value I'm afraid

First visit and the last....
Staff where lovely and helpful.

Everything appeared hopeful however I felt peckish and ordered a ham sandwich. (After queuing)

Inflation is a dirty word but £11.00 for a sandwich is profiteering beyond belief....!

Eat before visiting or just go somewhere else...

Never again. 👎

Check out their refund policy. We recently purchased a STURDI parasol for our patio. It was fitted to the instructions in our patio furniture set. The following day and In a light breeze and while not open the lower tube bent and tore level with the table. On returning the parasol for a refund as clearly the product is not fit for purpose, we were told that it should 1) not be opened in a breeze, 2) should not be left out when not being used and 3) should not be used in anything but a 4 seater set. None of this info was given to us at the time of sale. The manager handling our request did not even take the trouble to ask for the exact circumstances under which it failed, she simply assumed that it was open.

Despite their notices regarding refunds a simple google search will reveal that UK Garden centres cannot refuse a refund even though they may display messages to the contrary for goods that are not fit for purpose or faulty.
NEVER shopping there again.

They only sent a part of my order. When I followed up with where the remainder of my goods were, they simply ghosted me.

Despite Gates Garden centre receiving our return on 14th April we have heard nothing since, let alone our refund, no response to our email either, we will raise this with our credit card company should the refund not be forthcoming

We like Gates Somerby centre, but one of the things that we do not like is the attitude of some of their supposedly "friendly and helpful staff", in particular the staff on the tills as you exit the centre. A smile, and a little bit of assistance for an elderly customer who is just getting to grips with using a smartphone and their Customer Loyalty App is surely not too much to ask ? Especially when you are spending the best part of £90 on a few plants!

Ordered two climbing roses by overnight delivery . Very happy with the quality of the plants . Also very well packed and thus was important due to delays by APC. Often with mail order, packaging lets it down and the plants and soil get knocked about . These roses were in a good healthy state despite taking an extra 24 hrs to arrive due to APC . Top marks Gates but 'room for improvement' with the courier service

Arrived at 1.30pm to order a Carvery meal.
The Carvery is supposed to operate 12.00-2.30pm yet by 1.30 they had run out of Beef and could not offer any other option, other than their second meat which was Gammon, which we don't like.
If this carvery is going to be successful, then it needs to be able to offer the advertised 'choice of two meats' for the full duration of operation.
To make matters worse, having abandoned the restaurant we thought we would have a quiet coffee in the Courtyard Cafe away from the noise of the Restaurant - only to discover it was closed today!

What a shambles.

The cafe has exuberant prices for measly cake and drinks portions especially the coffee for example they have changed the cup to a small mug the cappuccino is equivalent to a small size anywhere, weak as a kitten and yet £3.99 an absolute rip off.

On the 8th of March 2026
We went to gates garden center Oakham for lunch it was a Sunday so we all wanted carvery , who came up with the idea that you have to queue up to get the carvery? We stood in the queue for 40 mins when it was our turn there were no knives or forks to eat our meal so we had to wait another 10 minutes for a staff member to bring them to us on our second ask ? To the same person might I add , after our meal we went and ordered dessert it was just a drink each and cake we waited another 30 minutes for them to bring it to us it wasn’t even that busy at that point
They really need to go back to waiting on tables for carvery
I think they probably have more customers if they do?
The staff were brilliant tho .

Having visited this garden centre so many times under previous owners disgusted to learn that under Gates the new owners they are no longer dog friendly. Wasted trip and won’t be returning will be taking our money elsewhere.