GARRISON LOCKS LTD Bewertungen 1.490

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Top class experience, from beginning to end. Easy to order, reasonable postage prices. Very fast delivery. Upon inspection, feels like a high quality OBD2 security cover. I also needed to alter a part... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Easy to order, arrived in good time, Isuzu seat covers fitted incredibly well, and are of very good quality. I'll happily use this company again.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Richard was brilliant, helping me source some tricky fittings for a job. Emailed technical drawings and anticipated that I would need a handed pair. The fittings arrived the next day. Excellent price.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Placed a small order on Friday, delivery charge seemed a little expensive at that time BUT, the order arrived Monday morning and given there wa a weekend intervening the delivery charge suddenly seeme... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Sicherheitsausrüstungsgeschäft
  2. Notfall-Schlüsseldienst
  3. Schlüsseldienst
  4. Schlösseranbieter
  5. Schlosserei
  6. Fachgeschäft für Lkw-Zubehör

Vom Unternehmen geschrieben

Introducing Garrison Locks and Security Range Since 1985, Garrison Locks has been at the forefront of van security and lock system solutions. We specialize in providing high-quality, reliable security systems tailored to protect your vehicle and its contents. Our commitment to excellence has earned us the prestigious titles of "Van Security Specialists 2021" and the "Industry Award of Excellence 2023." Our extensive range of products includes advanced hook locks, anti-drill plates, and reinforced side door keeps, designed to offer maximum protection against break-ins and tampering. Each product is meticulously engineered to meet the highest standards of security and durability. At Garrison Locks, we understand the unique challenges faced by van owners and operators. That's why our solutions are not just about locks but about providing peace of mind. Our expert team is dedicated to helping you choose the right security system tailored to your specific needs, ensuring your vehicle remains safe whether on the road or parked. Invest in Garrison Locks' award-winning security solutions and experience the ultimate in van protection. Safeguard your valuable assets with our cutting-edge technology and trusted expertise. With nearly four decades of experience, Garrison Locks is your go-to partner for van security. Choose excellence, choose Garrison Locks.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

1490 Bewertungen

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Bewertet mit 5 von 5 Sternen

informative description of the part

Purchase was made easy by the description being informative. Quick delivery

5. April 2026
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Antwort von GARRISON LOCKS LTD

Thank you for the 5 star review and your recent order michelle.

Regards
Garrison Locks

Bewertet mit 5 von 5 Sternen

Speedy delivery and exactly what I…

Speedy delivery and exactly what I ordered at a fraction of the price other suppliers were asking

3. April 2026
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Antwort von GARRISON LOCKS LTD

Thank you Andrew for the 5 star review and your recent order.

Regards
Garrison Locks

Bewertet mit 5 von 5 Sternen

Great product (Dmax seat covers)

Easy to order, arrived in good time, Isuzu seat covers fitted incredibly well, and are of very good quality. I'll happily use this company again.

19. März 2026
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Antwort von GARRISON LOCKS LTD

Thanks for the great review.

Glad to hear the Dmax seat covers fitted well and the quality met expectations. Good to know ordering and delivery were smooth too.

We appreciate the order, just shout if you need anything else.

Regard
Garrison Locks

Bewertet mit 5 von 5 Sternen

Ordered a hook lock for Citroen Relay

Ordered a hook lock for Citroen Relay. Came with clear instructions. Will definitely use again.

10. März 2026
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Antwort von GARRISON LOCKS LTD

Hello Billy, Thank you for the 5 star review and your recent order.


Regards Garrison Locks

Bewertet mit 5 von 5 Sternen

Key lock

Came swiftly and easy to set up

10. März 2026
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Antwort von GARRISON LOCKS LTD

Thank you Suzy for the 5 star review on our product and service.

Kind regards
Customer satisfaction team
Garrison Locks

Bewertet mit 3 von 5 Sternen

The hook & deadlocks are ok but as for…

The hook & deadlocks are ok but as for the half euro cylinders I’m very disappointed that a company I’ve always known for high security locks doesn’t supply anti snap euro cylinders as standard with all deadlocks. Sort of defeats the purpose of trying to beef up security on a van when standard cylinders are sent out, I only make a point of this as I know how easy/vulnerable a cylinder like this is!!!!!!

5. März 2026
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Antwort von GARRISON LOCKS LTD

Good morning Anthony.

Thank you for the review and for raising the point.

Van security works a little differently to residential doors. In most van attacks the cylinder is not snapped. The common method is to cut around the cylinder or attack the door skin to expose the lock mechanism. Because of this, anti-snap cylinders do not significantly improve protection on most vans.

The deadlocks themselves are designed to add an independent locking point separate from the vehicle’s factory locking system. This is what prevents the door from being opened if the original lock is bypassed.

We specialise in van security and supply the same cylinder specification used by many professional installers and fleet operators across the UK. That said, we do appreciate feedback and always review it carefully.

If you would like to discuss additional security options for your van, feel free to contact us at enquiries@garrisonlocks.co.uk

or 01858 464 133.

Kind regards
Garrison Locks
Tech team (workshop)

Bewertet mit 5 von 5 Sternen

Amazing experience

Amazing experience! Locks ordered at 1055 on Wednesday and received at 0930 the following day! That is what I call excellent service

Thank you Garrison Locks

5. März 2026
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Antwort von GARRISON LOCKS LTD

Hello Nick,
Thank you for the Glowing 5 star review and your recent order.

It was our pleasure!

Regards
Garrison Locks

Bewertet mit 5 von 5 Sternen

Top class experience

Top class experience, from beginning to end. Easy to order, reasonable postage prices. Very fast delivery. Upon inspection, feels like a high quality OBD2 security cover. I also needed to alter a part of my order which didn’t fit my particular van. I emailed the company, which turned out I needed a larger part to fit. This resulted in a very prompt delivery yet again with the correct item being received. I couldn’t fault any of it and would highly recommend this company. Many thanks

6. Februar 2026
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Antwort von GARRISON LOCKS LTD

Hello Natalie.

Thank you for the 5 star review and your recent order Natalie.

I will let Claire, who dealt with your enquiry know that you have sent her a 5 star review on her service.
Claire will be very happy!


Kind regards
Customer satisfaction team
Garrison Locks

Bewertet mit 5 von 5 Sternen

Replacement Door Lock

I ordered a new door lock from this company. I had a few queries and I discussed these on the phone with them. They were very responsive, very helpful and easy to deal with.Delivery of the lock was very speedy and the packaging was excellent.
Overall, the company were excellent and I would recommend them without hesitation. Well Done !

9. Februar 2026
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Antwort von GARRISON LOCKS LTD

Thank you John for the very kind 5 star review on our product and service.

Kind regards
Customer service team
Garrison Locks

Bewertet mit 5 von 5 Sternen

Excellent service

The original response to my message was extremely prompt; it was detailed and informative and included diagrams and measurements.
My other messages were all answered with alacrity and I would highly recommend the professionalism of this company.

28. Januar 2026
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Antwort von GARRISON LOCKS LTD

Thank you Angela for the 5 star glowing review.

It was our please to deal with your enquiry. always here if you need us!

Regards
Garrison Locks
Customer service team

Bewertet mit 5 von 5 Sternen

Great service from this company

Great service from this company. I had an old worn Multilock key snap and lock me out of the back of my van. Never received a code when buying the van, tried local companies first but no luck other than wanting to drill the lock. Found these online and sent an email and spoke on the phone - Richard managed to work out the code from pictures! Received the new key the next day so I could get back to work. Thank you!

10. Februar 2026
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Antwort von GARRISON LOCKS LTD

Thank you for the fantastic review!

Glad Richard could get the code sorted and have you back in your van and working again so quickly. Really appreciate you choosing us 👍

Regards
Garrison Locks

Bewertet mit 5 von 5 Sternen

Placed a small order on Friday

Placed a small order on Friday, delivery charge seemed a little expensive at that time BUT, the order arrived Monday morning and given there wa a weekend intervening the delivery charge suddenly seemed more than reasonable. As I said, a small order but clearly treated with importance and despatched very promptly. The goods were exactly as described and work perfectly.

30. Januar 2026
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Antwort von GARRISON LOCKS LTD

Thank you for the order and the 5 star review.

We are pleased you are happy with our service and product.

Regards
Garrison Locks

Bewertet mit 1 von 5 Sternen

Not the best experience

I recently purchased two slam locks along with the recommended lock lubricant. Despite keeping both locks well lubricated, they repeatedly seized to the point where I couldn’t even get the key into the barrel.
I had to buy another lubricant in December, and although flushing the locks initially resolved the issue, they seized up again today. I ended up using an entire can just to get the doors open. That’s £23 spent on lubricant in just four weeks.
I contacted Garrison locks to ask whether a discounted spray or a goodwill gesture could be offered, given the ongoing issues and the fact I’ve spent over £250 with the company. Unfortunately, the experience was very disappointing. The person I spoke to was unhelpful, repeatedly spoke over me, and kept stating the locks needed lubricating, despite me explaining that they already were. I was also told no discount or replacement could be offered because “the system doesn’t allow it.”
Considering the money spent and the ongoing problems with the product, I expected far better customer service and support. Overall, a very frustrating experience. 0/5.

**Further to your reply, you are once again advising that the locks should be lubricated. This advice was repeatedly given by your agent, despite me clearly explaining that I purchased a can of lubricant and that the locks were cleaned and lubricated regularly.

Unless your calls are recorded and you have evidence to state otherwise, please do not continue to suggest that this was not the case.

It also appears that I am not the only customer to have experienced issues with how your company communicates with customers over the phone, as similar concerns have been raised by others.

Additionally, you have failed to address the fact that discounts were mentioned during the phone call but were later stated as unavailable and therefore not passed on to me.

In over 35 years of running my own business, I have never dealt with such an ignorant company, and your response unfortunately reinforces that view.

Again, you are very passive aggressive and still did not acknowledge that I have maintained the locks since the initial purchase. You can review it as much as you want, it still stands that your after sales service is shocking and, the issue still stands and you expect me to keep purchasing lock lubricant at a cost of £23, this will be the third can in 14 months. This is a great way to generate extra sales after the fact. Hopefully potential customers read this and decide to shop elsewhere, as I always say, ‘you need us, more than need you’. Many other outlets to purchase goods from. Please also check my social media video which be be going out to my 48k followers later today. Maybe next time, work with the customer, rather than against them as you may just keep them coming back. Good day!

28. Januar 2026
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Antwort von GARRISON LOCKS LTD

Good Morning,
Thank you for reaching out to us Steve.

When slam locks are installed it is advisable, due to the environment they are in, to lubricate to keep the pins and springs working as they should.

It seems that once the locks got full of road salt and dirt you then tried to free them using a can of spray.

You were advised on the call to remove the cylinders turn upside down and flush the dirt out, this will clean the pin chambers.

This will solve the issue and you were also advised, during winter months, to lubricate every 4 weeks to keep the locks free of any grit or dirt. The slam lock kits are a very popular product and thousands are sold over a 12 month period with little to no issues.

You said the call handler was unhelpful, this is far from the truth, he was indeed very helpful and never spoke over you, he was correct, polite and handled the call in a professional manner as we expect. I listened to the call!

You also stated there are no discounts, the product is already discounted on the website Steve.

You didn't want to pay for a can of lubricant stating we should send these out for free. Our system will not allow staff to see free products out on a phone call or your say so.

Regards
Garrison Locks
Customer satisfaction team

____________________________________
Directors message to customer 29 Jan

Good afternoon Steven.
Thank you for your further comments.
We have reviewed the matter in full, including the advice provided and the call in question. The guidance given regarding cylinder flushing and ongoing maintenance in winter conditions was correct and remains our final position on the issue.
The call has been reviewed internally. We are satisfied that the conversation was handled professionally and appropriately, and we do not agree with the characterisation of the interaction.

With regard to discounts or goodwill gestures, these must be applied through our ordering system at the time of purchase and cannot be added retrospectively. You will know this as the original order was discounted at checkout. This position was explained during the call and remains unchanged.

While we regret that this experience has not met your expectations, we have now fully addressed the points raised and will not be adding further comment on this matter.
Kind regards,
Director
Garrison Locks

Bewertet mit 5 von 5 Sternen

Richard was brilliant

Richard was brilliant, helping me source some tricky fittings for a job. Emailed technical drawings and anticipated that I would need a handed pair. The fittings arrived the next day. Excellent price. Will definitely use h this firm again.

22. Januar 2026
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Antwort von GARRISON LOCKS LTD

Thank you for the 5-star review. Very much appreciated.
We’re really pleased Richard was able to help source the correct fittings and spot the handed pair in advance. Turning things around quickly and getting it right first time is exactly what we aim for.
Thanks again for choosing us, and we look forward to working with you again soon.

Regards
Garrison Locks

Bewertet mit 5 von 5 Sternen

Excellent company for vehicle security products.

Easy ordering from website with good product information.
Quick delivery and item was well packaged with clear step by step fitting instructions included.
Very good quality item to further increase security of my vehicle.
Very happy, thankyou.

19. Januar 2026
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Antwort von GARRISON LOCKS LTD

Thank you Gary for the 5 star review and the recent order.

Regards Garrison Locks

Bewertet mit 5 von 5 Sternen

Great first experience

Great communication. On time delivery and a high quality product at a reasonable price. Instructions provided were clear and informative
Many thanks

9. Januar 2026
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Antwort von GARRISON LOCKS LTD

Thank you for the 5 star review of our services and product.

Regards
Garrison Locks Team

Bewertet mit 5 von 5 Sternen

Fast delivery

Fast delivery. Would use again.

16. Dezember 2025
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Antwort von GARRISON LOCKS LTD

Thank you for the 5 star review. Very much appreciated.

Garrison Locks
Customer satisfaction team.

Bewertet mit 4 von 5 Sternen

No coloured pips included, should be clearly stated

The keys are great, easy to order, fast delivery. However, no coloured pips included which is misleading (the photo on the website implies a pip). Ordering them again is over £8 delivery charge for a bit over £1 for the pips themselves.

27. November 2025
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Antwort von GARRISON LOCKS LTD

Thank you for the recent order. Coloured pips are promoted on the website doing checkout. pips are sent when ordering locks and keys together, not just keys.

Regards
Garrison locks
customer service team

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