Carla was most helpful as we went through thr medical sections. She listened and then explained how FreeSpirit could handle the information. This involved two calls over a period of 3 weeks or so. Ev... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We spoke too your employee called JONO and he was extremely helpful in arranging our insurance as we were undecided to take out just 1 for our upcoming holiday or to take out 1yr insurance. and... Mehr ansehen
Unternehmen hat geantwortet
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and help... Mehr ansehen
Unternehmen hat geantwortet
The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Vom Unternehmen geschrieben
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Kontaktinformationen
Stansted House, PO9 6DX, Rowlands Castle, Vereinigtes Königreich
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4,8
Hervorragend
4264 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The fair way the staff deal with me.
26. Februar 2026
Very quick and easy to get a quote and…
Very quick and easy to get a quote and but travel insurance
27. Februar 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
What a pleasure it was to deal with the…
What a pleasure it was to deal with the lovely Trisha today. I needed help covering a child waiting for an operation. Trisha talked me through the whole process, made sure I understood everything and helped me make sure everything was covered for our upcoming trip. The communication was fantastic, and she made everything so easy
I had previously been so worried, but Trisha put me at ease with her friendly, bubbly personality. She is honestly a credit to her team, and I can not thank her enough for helping out in an incredibly stressful situation.
I will be recommending this company in the future to all friends and family!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Trisha so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Friendly, helpful service
I had a query on the wording of our renewal so I called customer service and they were excellent and very friendly
12. Februar 2026
Another year covered
As a returning customer I thought that having to complete the medical questionnaire again was excessive. Otherwise a relatively simple process to get the policy renewed.
15. Februar 2026
Professional and very helpful
Professional and very helpful. Operator was lovely, kind and very pleasant by making the whole process easy and relaxed. Very informative and precise. Many thanks
3. Februar 2026
Helpful member of staff
10. Februar 2026
The advisor Paula was extremely helpful…
The advisor Paula was extremely helpful and understanding of my medical needs. Would thoroughly recommend
10. Februar 2026
Antwort von Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Paula so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Straightforward questions regarding…
Straightforward questions regarding medical conditions.
10. Februar 2026
Sorry you didn't get five stars
Sorry you didn't get five stars. Given wrong information when I first called. Second phone call was not a problem . I don't understand why I was asked my weight and my husband wasn't?
2. Februar 2026
Antwort von Free Spirit Travel Insurance
Good afternoon Mrs. Paterson,
Thank you for taking the time to leave us a review. I sincerely apologise for the confusion, I have reviewed your calls to us and the initial phone call was made on our Travel Plus phone line, which was being updated, and we expected it to be ready on Monday. When you called again, we understood that it was our Free Spirit travel insurance policy that you required. I apologise again for the confusion, and for future reference, the best telephone number for Free Spirit is 02392 419080.
As for the medical questions, they are prompted by our medical screening system. One of the medical conditions you declared requires us to ask for further information, such as your height and weight. While your husband's medical conditions didn't prompt these questions. We again apologise for any upset or inconvenience caused by this.
If you have any further questions, please don't hesitate to get in touch with us.
Kind regards,
The Customer Services Team
Surprisingly easy to negotiate
Surprisingly easy to negotiate the form filling. Easy to understand and at a reasonable price.
1. Februar 2026
Great service
31. Januar 2026
Very professional service
Very professional service.
I feel I’m in safe hands after taking out insurance with Free Spirit.
2. Februar 2026
Very helpful staff and very good price…
Very helpful staff and very good price for the insura
.
2. Februar 2026
An easy and pleasant experience
I spoke with Carla to arrange my travel insurance and she was pleasant, patient and most helpful. It was a good experience and a pleasure to do business with her, thank you.
3. Februar 2026
Antwort von Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Carla so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Travel insurance
Phone up a Lovely Lady answered the phone sorry forgot name she was very clear in telling me things about policy
2. Februar 2026
very thoughtful representative talked…
very thoughtful representative talked through my needs very well
3. Februar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.