Adding a new cat onto the insurance was so easy, highly recommend Frank Pet Insurance, always spot on. You can choose additions as it suits your needs, dental is a must for my cats.. but there are oth... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received an excellent service from Frank team every time I contacted them. They have been very helpful and dealt with my queries in a professional manner. My dog is insured with them for the last co... Mehr ansehen
Unternehmen hat geantwortet
I’m just about to start my second year with Frank pet insurance. I haven’t needed to call on their services but was happy with my original cover and price . I’ve recently revisited my second year wh... Mehr ansehen
Unternehmen hat geantwortet
Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Kontaktinformationen
100 Bishopsgate, EC2N 4AG, London, Vereinigtes Königreich
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Hervorragend
998 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Frank Pet Insurance
Hi Christopher,
Thank you for the fantastic review! We’re delighted you found the application process incredibly easy and that Frank stood out as the best option for you. Welcome to the family!
The Frank Pet Insurance Team.
Great quick response to an enquiry I…
Great quick response to an enquiry I had thankyou.
30. Juli 2026
Antwort von Frank Pet Insurance
Hi Chrissy,
Thank you for the lovely feedback! We’re so pleased our team could respond quickly and help with your enquiry.
The Frank Pet Insurance Team.
Simple and easy process
30. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thanks for choosing Frank! We’re delighted to hear that taking out your policy was simple and easy, exactly how pet insurance should be. Welcome to the Frank family!
The Frank Pet Insurance Team.
Quick and easy to set up my policy…
Quick and easy to set up my policy great price for my older cats
30. Juli 2026
Antwort von Frank Pet Insurance
Hi Tracy,
Thank you for the lovely review! We’re so pleased you found setting up your policy quick and easy, and that the price worked well for your older cats.
Welcome to the Frank family!
The Frank Pet Insurance Team.
Frank make submitting a claim simple
Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our claim without fuss. Excellent service and stress free, just when you need it most.
21. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you so much for your kind words. We know how worrying it is when a beloved pet is unwell, so we’re really pleased our team could make the claims process simple, work directly with your vet, and take some of the stress off your shoulders. We hope your dog is feeling much better.
The Frank Pet Insurance Team.
I won't be renewing my policy after 5 years
After four years of paying for what I believed was comprehensive pet insurance, this claim has completely changed my opinion of Frank Pet Insurance.
My claim was reduced by £135 because the insurer decided my cat's symptoms had started during normal surgery hours, based solely on the incorrect wording of the veterinary notes. When I explained that I had actually told the vet the breathing changes only occurred in the evening, I expected my appeal to be considered fairly.
Instead, despite the veterinary practice confirming that I disputed the notes and providing that information to Frank, the decision ultimately came down to the treating vet's original notes which were wrong. My own account of what happened during the consultation, plus my witness, carried no weight at all. The appeal process therefore felt like a formality rather than a genuine review of the circumstances. The outcome remained entirely dependent on the very records I was disputing.
What disappointed me most was the lack of common sense. If a customer says the clinical notes don't accurately reflect what they reported, there appears to be no meaningful way to challenge them. You're effectively told that whatever was written at the time is treated as unquestionable, even when that wording has significant financial consequences.
I've paid premiums for years believing I had cover for emergencies, only to discover that a few words in a vet's notes can determine whether an out-of-hours claim is accepted or rejected. That isn't the level of customer protection I expected from a company I've remained loyal to.
Sadly, this experience has left me with no confidence in Frank's appeals process. If you're considering this insurer, be aware that if there's ever a dispute about what's recorded in your pet's medical notes, your own account may make little difference. After four years as a customer, with two elder cats and expensive pet insurance, I won't be renewing my policy.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Frank Pet Insurance
Hi there,
Thank you for your feedback.
When assessing claims and any subsequent reviews, we consider all relevant information available to us, including information provided by the policyholder and the veterinary practice.
Decisions are made based on the evidence available and in line with the policy terms and conditions. For the out-of-hours claim, while our policies do include cover for life-threatening emergencies, they don’t extend to out-of-hours charges if your pet could have safely been seen during normal vet hours.
That said, we do still cover standard consultation costs and any eligible veterinary treatment in those situations.
The Frank Pet Insurance Team.
That dreaded 20% - 25% extra not there
Why I chose this - that 20% - 25% for a condition was not there.
26. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you for choosing Frank! You’re absolutely right, our policies don’t include an additional co-payment when you claim.
We’re delighted this gave you the confidence to choose us.
The Frank Pet Insurance Team.
Excellent speedy service again
24. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you for the fantastic review! We’re delighted your claim was paid quickly and that you received another excellent experience from our team. We know how important fast, straightforward support is when your pet needs care.
The Frank Pet Insurance Team.
I was disappointed at first as I could…
I was disappointed at first as I could not just pick up the phone and talk to someone. However, the web site was well designed and the process simple, and it worked. Claim settled in 2 weeks.
21. Juli 2026
Antwort von Frank Pet Insurance
Hi Diane,
Thank you for your feedback.
We’re glad our website made the process simple and that your claim was settled promptly.
We do offer our callback service, and our team will be happy to get in touch with anyone who requests a call, with a time that suits them, this prevents waiting in long call queues.
The Frank Pet Insurance Team.
Antwort von Frank Pet Insurance
Hi Tina,
Thank you for the great feedback! We’re pleased our Customer Success Team could provide a quick, helpful response and that you found our premium reasonable and service efficient. Straightforward support and no-nonsense cover are exactly what we aim for.
The Frank Pet Insurance Team.
Super quick and super easy to get and…
Super quick and super easy to get and pay for the insurance.
14. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you for your fantastic review! We’re delighted to hear you found getting your insurance quick, easy and straightforward. We believe protecting your pet should be hassle-free from the very start, so it’s great to know that was your experience.
Thanks for choosing Frank!
The Frank Pet Insurance Team.
Frank have been very helpful and…
Frank have been very helpful and compassionate with me. I am awaiting the decision on my claim.
13. Juli 2026
Antwort von Frank Pet Insurance
Hi Angela,
Thank you for taking the time to leave a review. We’re so sorry for the loss of your pet and know how difficult this must be.
We’re glad our team has been able to support you with care and compassion. Your claim is being reviewed, and we’ll keep you updated as soon as a decision has been made.
The Frank Pet Insurance Team.
Antwort von Frank Pet Insurance
Thank you for your review, we're glad you are happy with our efficient service! 😊
quick and easy
10. Juli 2026
Antwort von Frank Pet Insurance
Hi Gerry,
Thank you for your review! We’re delighted to hear you found the quote journey quick and easy. We like to keep things simple, straightforward and no nonsense from the very start.
The Frank Pet Insurance Team.
Brilliant
Brilliant, submitting my claim was very easy. The claim was submitted and sorted within a few days - so quick and efficient. This was my first ever claim, very happy with it.
10. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you for the brilliant review! We’re so pleased your first claim was easy to submit and sorted quickly. That’s exactly how we think pet insurance should be: simple, efficient and no nonsense.
Thanks for choosing Frank, we’re glad we could make your first claims experience a positive one.
The Frank Pet Insurance Team.
Great insurance no nonsense company…
Great insurance no nonsense company highly recommend
2. Juli 2026
Antwort von Frank Pet Insurance
Hi there,
Thank you so much for your fantastic review! We're thrilled to hear you found both our insurance and claims process to be straightforward and hassle-free. We believe pet insurance should be simple, transparent and there when you need it most, so it's great to know that's been your experience.
Thanks again for your recommendation, it really means a lot to us and the whole team.
The Frank Pet Insurance Team.
Payment extremely slow when the claim…
Payment extremely slow when the claim was eventually approved. I had to chase my vets for the information required as Frank just waited and waited with very little effort to obtain the information..
3. Juli 2026
Antwort von Frank Pet Insurance
Hi Daniel.
Unfortunately, we have no control over how long veterinary practices take to complete the claim form, although we follow up with them several times throughout the claims process. Once the completed claim form and all of the required information has been received, we always settle within a few days.
The Frank Pet Insurance Team
Antwort von Frank Pet Insurance
Hi Tracy,
Thanks so much for your lovely review! We’re chuffed to hear you had very good service when setting up your policy with us.
Welcome to Frank, we’re here to keep things simple, clear and pet-obsessed from day one. If you ever need a hand with your policy, just email us at info@frankpetinsurance.co.uk and we’ll be happy to help.
The Frank Pet Insurance Team.
The whole process was easy to follow…
The whole process was easy to follow and simple.
Feedback, responses and pay out of the claim was very fast and efficient.
As a family we are going through a great sadness at our loss of our family pet, but Frank Pet Insurance was very sympathetic, understanding and showed compassion.
25. Juni 2026
Antwort von Frank Pet Insurance
Hi Steve,
Thank you so much for your kind review. We’re really pleased to hear the process was easy to follow.
We’re truly sorry for the loss of your family pet. We know how heartbreaking that is, and we’re glad our team could support you with sympathy, understanding and compassion during such a difficult time.
The Frank Pet Insurance Team.
Great experience
We found the website easy to navigate and are happy with our pets cover with FRANK.
30. Juni 2026
Antwort von Frank Pet Insurance
Hi Marisa,
Thank you for your lovely review. We’re really pleased to hear you had a great experience, found the website easy to navigate, and are happy with your pet’s cover.
We’re glad we could make things simple and straightforward from the start.
The Frank Pet Insurance Team.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.