Excellent service from Stephen in Daybrook. His advice and knowledge from the design, layout and choice of kitchen units and worktops was very helpful and professional. He was very patient and was qui... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Mehr ansehen
Unternehmen hat geantwortet
Had a house to sell which needed a refurb Stephen planned both bathroom and the kitchen he also introduced me to a professional fitter the whole process was first class this helped me sell it within... Mehr ansehen
Unternehmen hat geantwortet
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.
Kontaktinformationen
Portland Street, NG5 6BL, Daybrook, Vereinigtes Königreich
- 01159208208
- www.frank-key.co.uk
4,7
Hervorragend
753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dream kitchen
We’ve been using Frank Key kitchen fittings for almost six months now, and we couldn’t be happier. The materials are sturdy, high-quality, and have held up beautifully with daily use. They look absolutely fabulous and have added a stylish touch to our place.
We were fortunate to work with Ben who has been so understanding and kind. He tolerated our multiple changes and everything was well within budget. The value we received far exceeded our expectations. Ben was also wonderfully collaborative with our contractor, coordinating smoothly so we didn’t need to worry about a thing. They handled the project seamlessly from their end, which made the whole process stress-free for us.
On top of that, Ben’s customer service has been exceptional—he follows up, checks in, and makes sure everything is working perfectly even after installation.
We truly couldn’t ask for more in terms of product quality, service, and overall experience. Highly recommended!
5. Juni 2025
Antwort von Frank Key
Thank you so much for your wonderful 5-star review! We're thrilled to hear how happy you are with your new Frank Key kitchen.
It is lovely to hear such great feedback on Ben's customer service and attention to detail, he and his team at our Daybrook showroom do provided exceptional service. We pride ourselves on making the process as smooth and stress-free as possible for our customers, and it sounds like Ben and his team succeeded. We'll be sure to pass on your kind words to him.
We appreciate you choosing Frank Key and hope you continue to enjoy your beautiful kitchen for many years to come.
Thank you Stephen
Thank you to Stephen for advising on our most recent purchase - always very helpful, excellent communication and never pushy - we never go anywhere else!
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you for the great review. We will pass on your kind words to Stephen.
Excellent service
Excellent service. From Stephen in the sales office to Sam the delivery driver. Stephen was so helpful and patient as we weren’t sure on our purchase. Delivery was really quick too.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you for your generous 5-star review and kind words! We’ll be sure to share your feedback with the branch manager and the team. We look forward to welcoming you back in-store again soon.
Unhelpful sales manager
Sales manager not helpful when mentioned same products cheaper in wickes . Not interested in matching prices . Ie charging £2.34 more than wickes ( if using 10% discount card ) . On 1 bag of multifinish!! .. and didn't care when mentioned. Don't get served by him . Other members of the team always very helpful.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you for your feedback. We do offer a price matches; however, there are some products where we’re unable to match prices, and I apologise if this wasn’t clearly explained at the time. I’ll be making our team aware of your issue to ensure we communicate this better in the future. We appreciate your kind words about the rest of our team, and I hope their helpfulness can turn this 1-star review into a 5-star experience sometime soon. Thank you for bringing this to our attention!
Very easy to deal with
Very easy to deal with. Hired floor sander and edging sander via online. Collected by my trades person who also got extra sanding sheets. It wasn't a problem, they just called me a few days later to pay outstanding balance over the phone.
30. Oktober 2025
Antwort von Frank Key
Thanks for the 5-star review! We're so glad to hear you found our online booking process easy and that we could accommodate your trades person's needs. Hiring should be a straightforward as possible process. We appreciate your business and hope to help with your next project
Antwort von Frank Key
Thank you for the 5 star review
Really good service throughout
Really good service delivery man was really friendly and very helpful
3. November 2025
Antwort von Frank Key
Thank you, and our drives are fantastic with a wealth of knowledge.
Really helpful staff at the Somercotes…
Really helpful staff at the Somercotes branch also not bad prices can’t fault the delivery service used it a lot this year
29. Oktober 2025
Antwort von Frank Key
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Somercotes branch staff. Thank you for using us this year and great to hear about the fantastic job our drivers are doing. We truly appreciate your continued support and look forward to serving you again soon!
Great service from a great team
Simon and Dan in the office were great. Delivery was when I wanted it and very prompt. Rob the driver did an amazing job of negotiating a tricky windy driveway for us and carefully avoiding power lines etc. Can’t rate them all highly enough. Thank you.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Simon and Dan in the office provided excellent service and that your delivery was prompt and exactly when you needed it. Rob is one of our best drivers, we are lucky to have him. It's fantastic to know our team's efforts made such a positive impression. Thank you
Fantastic help from Steve at Frank Key…
Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold
We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain the positives and drawbacks of different units so we could design something that suited us perfectly. Nothing was too much trouble — he was patient, knowledgeable, and genuinely wanted to help. A great experience from start to finish!
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with Steve at Frank Key Kitchens & Bathrooms at Daybrook Arnold. We will pass on your kind words about Steve's patience, knowledge, and dedication to Ben the branch manager. We pride ourselves on providing exceptional support, and your kind words are a testament to that commitment. We're so glad you had a great experience from start to finish!
Great service
Great service from Victoria who visited us twice to plan our new kitchen and confirm our measurements and order. All items arrived on the day agreed. Any additional items requested were delivered as needed. Wouldn’t hesitate to recommend.
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you for your fantastic 5-star review! We're so pleased to hear about your excellent experience with Victoria and our team. It's wonderful to know that everything arrived as planned and that you wouldn't hesitate to recommend us. We truly appreciate your kind words!
Easy to order online and fast delivery.
24. September 2025
Antwort von Frank Key
Thank you, lovely to hear you found ordering easy and our delivery service fast! Hope to see you again soon.
Somercote branch
Professional company.Never let me down.Dealing with the Somercotes branch has always been easy.Delivery driver Mark is very helpful and courteous.Prices are keen and customer consideration spot on
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you so much for your fantastic review! Always great to hear you've had such a great experience with our Somercotes branch. We'll be sure to pass on your kind words to the team, especially Mark—he’ll be delighted to know he made a positive impression. We look forward to serving you again soon for your next building project!
Excellent guys who have great expertise…
Excellent guys who have great expertise on lifting equipment 👍highly recommend
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you so much for your fantastic review and kind recommendation! If you need any more building materials or a sounding board for your project, don’t hesitate to reach out—we’re always here to help!
Incorrect item sent
Updated review:
Initially an incorrect item was sent and a replacement was also incorrect. I ordered online and it seems the web content was not accurate (the issue was the dimensions of a drain gully). I used the number below to contact customer service and got a refund. It maybe better to use the website to find products and if there is any doubt order using phone etc. Web content and associated chat / self service needs improvement
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by receiving the incorrect item. We understand how frustrating this must be and want to assure you that resolving this issue is our top priority.
Our online chat is available from 7:30 AM to 5:00 PM, and we encourage you to contact us during these hours for immediate assistance. Additionally, our contact number 0115 920 8208 is listed on our website and can also be found by searching for any of our branches. For your convenience, here is a direct link to all our contact details: https://www.frank-key.co.uk/branch-building-supplies-plant-and-tool-hire-near-me.
We acknowledge that our contact number was not included in the email confirmation, and we are actively working to address this oversight to improve communication in the future. In the meantime, please get in touch with us either by phone or through our online portal so our team can investigate your issue and either arrange a refund or correct the error promptly.
At Frank Key, we pride ourselves on being a business built around our staff and customers, and being difficult to contact is never our intention. We truly value your feedback and will use it to improve our processes. Thank you for your patience, and we look forward to resolving this for you.
Mark, Frank keys bulwell
Just had a delivery from the bullwel frank keys. I've just got to say Mark the driver what a friendly, helpfully operative. He went above and beyond to put the materials where they were required on a challenging site. I would definitely request Mark again, top bloke. Thanks
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Frank Key
Thank you, Neil, for the wonderful 5-star review! We couldn’t agree more—Mark is truly exceptional and goes above and beyond for customers. We look forward to seeing you again soon!
Friendly delivery and on time as…
Friendly delivery and on time as always. Thanks team!
27. August 2025
Antwort von Frank Key
👍
Antwort von Frank Key
👍
Good prices, ease of use.
Good prices, website easily navigated, ordering is a breeze, very straight forward, all staff at Bulwell and Daybrook spot on.
29. August 2025
Antwort von Frank Key
👍
Great service delivery day as requested…
Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe.
Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until following day .
Was expecting it first job in the morning but didn’t arrive until 3 o’clock the next day .
Guys
in transport very helpful .
27. August 2025
Antwort von Frank Key
Thank you for taking the time to leave us a review and for your kind words about our service and transport team. We’re truly sorry for the inconvenience caused by the delay in delivering your final bulk bag.
Unfortunately, the vehicle did experience a hydraulic hose burst during delivery, which required a temporary repair and cleanup. While we initially planned to have your bag delivered first thing the next morning, there was an internal communication oversight regarding the repair status. This resulted in your bag not being scheduled for re-delivery as intended. We sincerely apologise for this mistake and the delay it caused.
As soon as the issue came to our attention, we made it a priority to get your bag delivered. We appreciate your patience and understanding throughout this process.
Thank you for you order, and we hope to see you again soon.
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