Frank Key Bewertungen 

I placed an online order on 31/03 for delivery on 02/04. Upon delivery, I discovered the Shield Anchor Bolts were missing. These were vital for the job, meaning my entire project had to be put on hold when I wanted to complete it this weekend.
I called the branch within 10 minutes of delivery. Initially, I was told the items weren't on my order; after I insisted they checked again, they admitted the items were there but blamed a "system error" for not sending them to dispatch. I was promised a call back the following day (Good Friday) as she needed to look into this. When I stated that I needed these parts to complete the work this weekend, the staff member confirmed they were open Friday and Saturday and that I would be contacted.
It is now Sunday evening. I have received zero phone calls and zero emails. I am still missing the parts I paid for and have received no refund. Extremely disappointed with the lack of accountability and the failed promised follow-up.

Colin was absolutely fantastic with our delivery on 4th April. I have ms with elderly mother in law and we needed as close to job as possible. He went above and beyond to get our delivery into the garden which was a massive help to us. Such a lovely kind gentleman, thank you so much. Shaun

Delivered today by Colin , noting was too much trouble and put the items where we wanted with no hassle, excellent friendly service provided , highly recommended suppliers and will use again in the future with no hesitation

Great product and service

First time I have used the online booking process and it was a breeze. Bags of decorative stone and soil arrived within the delivery window.
The driver, Colin, was really helpful and professional and was able to drop the load exactly where I wanted it, with no fuss. Thank you

Website was easy to use, however the live chat in the app on iOS doesn't seem to work great - I messaged to find out what time my delivery was supposed to come as it was down for AM delivery and I had somewhere to be in the afternoon - chat seemed to show the operator typing for ages but no message ever come through. Ended up having to close the app and start a new chat session then I managed to get a reply. Delivery ended up arriving late at around 1:30pm

However, the delivery driver Colin from the Somercotes branch was excellent and I cannot praise him enough, he explained the reason for the delay and managed to get the bags unloaded exactly where I wanted them (despite not having the best access), top man!

Simon at somercoates branch always makes the ordering process is easy as possible and providing competitive quotes on materials. Delivery came today and access is very tight. Rob managed to manoeuvre the wagon where no others have. After assessing the difficult route he managed to get the materials on site safe and efficiently, which made our job a lot easier.

Brilliant driver even though the truck was playing up driver was Colin

Fantastic service from Stephen. We wanted to add a 2m x 900mm breakfast bar to a 12 year old kitchen and Stephen was able to match the base units and worktop exactly, to allow the whole lot to look original. Everything required for the install arrived when he said it would and we are very happy with it post installation.

Thanks Stephen!

Lee & Liz

Excellent customer service

Always deliver the goods on time

Great service From Colin

Made the job a lot easier for us.

Delivery on schedule and quality is good.

Pleased with the 4-10 mm washed gravel, reasonable price and good customer service. Would have given 5 stars but TPN delivery eta kept being put back, made planning the day difficult. Driver however was very helpful in where to deliver load.

Excellent driver as normal that deliver to us from frank key. Five stars all the way.

I had a delivery of a very heavy lintel Sean the driver was brilliant delivered the lintel and helped me in the house with it nothing was too much trouble, brilliant service

The Delivery Driver was very helpful with the positioning of all ten bags of Mot which made my job so much easier.