forno.ca Bewertungen 4

I purchased a brand-new Forno oven and it has never worked — it does not heat up. Not once. This is a defective unit straight out of the box.
I have spent weeks trying to get this resolved under Forno's advertised 2-year manufacturer warranty.

During that time I have:

Submitted proof of purchase and warranty documentation
Conducted and submitted diagnostic tests at their request confirming the oven does not function
Sent repeated follow-up emails with little to no response
Been given excuse after excuse for delays with zero resolution

Forno refused to arrange uninstallation of the defective unit or reinstallation of a replacement, forcing me to hire a private contractor at my own expense. I still have no working oven.
I have now filed complaints with the California Attorney General's Office, the California Department of Consumer Affairs, the Better Business Bureau, and the Federal Trade Commission.

If you are considering purchasing a Forno appliance, be aware that their warranty may not be worth the paper it is written on. When their product fails, be prepared for weeks of silence and zero accountability.

I will update this review if and when Forno makes this right.

Alexandra is horrible, she will respond in about 24 hours, you say, not bad, but this is where the games begin, she then will ask you to provide
Name
Address
Phone
Proof of purchase
Serial number
All through email

You provide the information
Then she bows you off

I write under a different email and you get the same thing,
But this time she requested a report from the license tech that installed the gas line, I told her, like almost everyone that buys a gas oven my neighbor who happens to be a licensed tech helped me install the gas range, she writes back 2 days later saying, she needs the report otherwise I voided my warranty installing the gas range myself.

I told her this is a joke my children need to eat, I don't have anything to cook on, and most people who own a bbq or an RV can install a gas line and check for leaks with soapy water.

She wrote back. Without the report my warranty is voided.

But realized that this whole time she never responded to my wife who sent the first email with a different email and different phone number

You can't call her supervisor because she is the only one that responds to emails.

She is on a major power trip
She loves to ignore people
She doesn't care, there is no accountability, she will continue to get paid.

The company knows this
They don't seem to care because it saves them money on sending out a repair guy or sending out a part.

Alexandra is a nasty person
She doesn't care that an stove is a vital kitchen equipment.

Never buy a Forno ever again.

I got the part online and installed it myself.

Also, I got the 3 year warranty with home Depot but it only kicks in after the one year warranty is over with Forno

The home Depot extended warranty is excellent they have a live customer service and they help you right away when I had a problem with my refrigerator, I got a brand new one with the extended warranty

Horrible customer service. Bought a new stove within month burner stopped working said theywould send a new one. Weeks later i had to contact them wanted me to return it to where i bought was non returnable they finally send a tech only to find it was a fire hazard. Stop using it. Was suppose to send someone to get it wouldnt refund money. I waited sgain nobody came or called. I again reached out they said for me to dispose of it send pics of cord cut did so still no refund. So im out 1500 no stove Disgusting.

Purchased a Forno stove through Wayfair. Worst decision ever. The stove top is great, with 5 burners, however, the oven is a nightmare. If I turn it to 350, it suddenly drops so it's impossible to bake. I've also set it to 350 and it went to 400 and wouldn't adjust.. I now know that this is a common problem with this brand. I wouldn't recommend.