FIYAH Jewellery Bewertungen 289

TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered several jewellery pieces for my mom and myself. I got her the Love Knot Bracelet, Unbreakable Bond Necklace (she had a bracelet that perfectly matched the necklace), and Butterfly Bracelet -... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I bought my plume ring in memory of my late husband, I wear it everyday, I sent an email to tell them it broke, that was on Sunday, a replacement arrived in the mail this morning (Tuesday) I cannot f... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I purchased a ring nearly 2 years ago and it sadly snapped in half. Contacted Customer Services (Ellie) to see what they could do. A photo and date of purchase was requested and It was out of the 12 m... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I wear the same earrings every day. Sometimes I loose one of them, so I buy several pairs at a time and they are delivered quickly. Thank you.

Unternehmensdetails

  1. Juweliergeschäft
  2. Juwelier
  3. Schmuckdesigner

Vom Unternehmen geschrieben

With a focus on adjustable rings, we create meaningful jewellery cast in sterling silver and gold. Beauty and love is everywhere if you know where to look... Embrace it


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

289 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Costly jewellery but poor quality

The feather ring is a beautiful ring but unfortunately the quality is poor. I have now had two of these and both rings have weakened and snapped! A real shame as it was in memory of my dad!
The cost is high and the quality is poor! Unfortunately, I won’t be purchasing again from this company as the customer service this time round has been terrible.
For £45 I think it’s extortionate for the ring only to last a few months!

1. März 2024
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Kate,

Thank you for sharing your feedback with us.

We are deeply sorry for your loss, and that two of your rings have weakened and snapped. We understand the disappointment and frustration this must have caused.

We have crafted our rings to be durable and long lasting, however repeated adjustments or resizing can create a weak point in the metal. Whilst this information is on our use and care page, we will look at making this clearer to future customers.

We take your feedback very seriously, and once again we are so sorry for any inconvenience caused.

Please do not hesitate to contact us directly if you have any further questions or concerns.

Kind regards,
FIYAH

Bewertet mit 1 von 5 Sternen

All the rings I have purchased have snapped

I have bought about 10 feather rings for myself, my Mam and friends when relatives have passed away. I got some with birth stones and some without. They have all snapped. I used to find the customer service excellent but now I was told the ring isn't intended to be resized often, it wasn't!!! I don't think they could be sterling silver, no other rings I have have ever snapped. I used to recommend these to everyone but I would steer clear now. All I have is a collection of broken rings.

14. November 2023
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Jodie,

Thank you for sharing your experience with us, and we sincerely appreciate your support over the years.

I can 100% assure you that our rings are crafted from high-quality sterling silver, and we take great care in ensuring the durability and quality of our products.

We are pleased that all of our rings come with a 1-year warranty, I apoligise that we could not offer a free replacement on this occasion.

Please feel free to reach out to our customer service team directly to discuss your situation further, and we'll do our best to assist you.

Kind regards,
Abbi

Bewertet mit 1 von 5 Sternen

Price Increases!

Beautiful jewelry, however cost has increased substantially and way above the general cost of living increases. Purchased a wave ring in March 2020 and it cost €25, unfortunately I lost this and wanted to replace it. 3 years later the exact same ring now costs €62.95!

9. Oktober 2023
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Debbie,

Thank you for sharing your review, and we truly appreciate your kind words about our jewellery.

We understand your concern regarding the price increase. Unfortunately, due to the current financial climate and the impact of Brexit, we have had no choice but to increase our prices.

I can assure you that we have absorbed as much of the cost as we can, and we are still keeping the prices as low as possible.

I recommend signing up to our newsletter to kept up to date with any sales or offers we may have in the future.

If you have any other questions or concerns, please reach out to our customer service team.

Kind regards,
Abbi

Bewertet mit 5 von 5 Sternen

Beautiful and Thoughtful Jewellery

The jewellery is absolutely gorgeous and to such a high standard. The packaging adds a really personal touch. I had a small problem with an item (not the company's fault) and the customer service was exceptional also. Cannot fault them at all and will purchase again.

8. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No order received

I placed an order with Fiyah for 2 rings on 12th December and I have still not received them. I was understanding that royal mail had gone on strike and that caused delays but at this point it is 6 weeks since I ordered and I have gotten no update on my order. I have been in contact with the customer service team and all I have gotten was 'we hope you get your order soon'. After multiple emails to them they told me that they couldn't put a claim in for it to be lost with royal mail until it has been lost for 25 working day (20th Jan). There has been no word back from Fiyah since my last email about this and I have no hope I will get my order but I am still pushing for a refund.

It is a pity because their rings are a lovely sentimental gift to give which I was hoping to give my sister for Christmas as we lost our father this year.

23. Januar 2023
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Maeve,

Thank you for your review.

I am incredibly sorry for the delay you have experienced, as you mentioned Royal Mail strikes have caused significant delays with orders over the festive period. Whilst we know how inconvenient this has been, we have been doing our best to get orders to customers as quickly as possible.

I can see that we have issued a free replacement to you, and this has been sent with a different courier.

I am very sorry that reasons beyond our control have impacted your experience shopping with us, we really appreciate your custom and please know we are working as hard as we can to rectify the delays caused by the strikes.

Kind regards,
Abbi

Bewertet mit 5 von 5 Sternen

I bought a ring for my sister who lost…

I bought a ring for my sister who lost her daughter last year and this year I bought the same one for myself and my daughter. I touch it when I think of my niece. Similar type rings can be found elsewhere cheaper but they are not as good. I love this ring and I am very happy with the customer service. The hand written note is a nice touch.

12. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Rings great

Rings great, ordered rose gold,2 sterling silver about to order 2 more.Great service

18. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic Customer Service

I purchased a ring nearly 2 years ago and it sadly snapped in half. Contacted Customer Services (Ellie) to see what they could do. A photo and date of purchase was requested and It was out of the 12 mth warranty. I was offered a 25% discount on a new purchase. I opted for a more expensive ring and the discount was still applied. She even filled out the order and delivery details for me. Excellent, swift and professional customer service and excellent product. Why aren't all companies like this?

11. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing!

I ordered a feather ring for my friend in June and it was so beautiful I had to buy one for myself as well. It was beautifully packaged and Wendy was so helpful when I had some questions. I will definitely buy from FIYAH again!

13. Juni 2022
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Jennifer

Thank you for leaving this excellent review.

We are so pleased that you love your ring, and we hope your friend does too!

Best Wishes

Abbi

Bewertet mit 1 von 5 Sternen

very disappointed with quality and customer service

***Fiyah have replied to this review but are being very disingenuous saying the customer service team have dealt with it indeed they have just not to MY satisfaction as they have basically saying tough suck it up!. I reiterate my earlier review I personally would not purchase from them again and certainly would not recommend them to anyone ******

I have purchased a number of items from FIYAH both as gifts for my daughters and as birthday gifts for family members and friends although the jewellery looks lovely unfortunately the quality is not what I expected ,my daughter only wore the ring on special occasions and with covid these were few and far between so it was rarely worn she put it on the other day and the ring split in two so I would not be recommending them if you intend jewellery as a gift or to last better buy some cheap costume item for half the price .

30. August 2022
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Joan

Thank you for sharing your review.

I am very sorry that you feel this way, II can see that this issue has been dealt with by our customer care team, please get back in contact if we can help you any further.

Best wishes

FIYAH

Bewertet mit 5 von 5 Sternen

Absolutely love the feather ring

Absolutely love the feather ring. I've bought it for my daughter as a b'day present and just know she will love it too. The packaging with the feather was a lovely special touch. Super quick delivery too. Thank you. 😊

9. Juli 2022
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Brenda,

Thank you for this 5-star review.

We hope your daughter has a wonderful birthday, and that she loves her ring!

Best wishes

Abbi

Bewertet mit 1 von 5 Sternen

FEATHER RING

After purchasing a feather ring as a gift it snapped in half. This was replaced with no problems however another month later and the replacement also snapped. Cheap / faulty products I wouldn’t recommend buying a ring from this company.

9. Juli 2022
Bewertung ohne vorherige Einladung
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Laurence,

Thank you for your review.

We are extremely sorry that your ring broke twice - this is very unusual.

What usually causes adjustable rings to snap is over adjusting them. We recommend only adjusting your ring once to perfectly fit the desired finger, so that you can take your ring on and off without adjusting it - just like how a normal ring is worn. If the ring is adjusted and reshaped each time this is worn, this can weaken the structure of the ring causing this to snap.

We take your feedback seriously and are looking to add more information onto our website about adjusting our rings.

Best wishes

Abbi

Bewertet mit 5 von 5 Sternen

Love my feather ring

Love my feather ring, the packaging was beautiful, i never take it off , perfect gift for any occasion

9. April 2022
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Nicole,

We are so happy that you love your feather ring, thank you for taking the time to leave a 5-Star review.

Best Wishes

Abbi
FIYAH

Bewertet mit 5 von 5 Sternen

I've bought four of the feather rings

I've bought four of the feather rings. They are lovely, very quick delivery too.

6. April 2022
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Gyllyan,

Thank you for your great review, I am so happy to hear how pleased you are with your rings!

Best Wishes

Abbi
FIYAH

Bewertet mit 5 von 5 Sternen

Really happy with the ring I purchased

Really happy with the ring I purchased, it fits really comfortably and the transaction was easy and smooth.

5. April 2022
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Tania,

Thank you for your 5-star review, we really appreciate it! It is great to hear how happy you are with your ring!

Best Wishes

Abbi
FIYAH

Bewertet mit 5 von 5 Sternen

I ordered the silver ring

I ordered the silver ring. I was unsure of what the quality would be. I am extremely pleased! The ring is lovely and the presentation was beautiful!

4. April 2022
FIYAH Jewellery-Logo

Antwort von FIYAH Jewellery

Hi Slavica,

I am so glad to hear how pleased you are with your ring, thank you for leaving such a great review!

Best Wishes

Abbi
FIYAH

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr