Firestone Complete Auto Care Bewertungen 231

Just needed oil change and rotation, was quoted 4 thousand dollars($4000.) They wanted $250 to replace lug nuts. I told them to change oil and forget the rest. They found everything they could to jack up the price. Never go back.

On the 8th of April I took my Yukon to Firestone for AC problems, a day before it wasn't blowing cold air. So when I drove it for my appointment on the 8th I never checked to see if it was blowing cold air. Once I got there, they inspected everything and I was told that it was ok. I was expecting to pay out of pocket at least 300.00 or more but they said it was ok because it was blowing cold air and they had put the AC through 2 different kind of test that showed everything good. They were completely honest, they could have taken advantage of me but they didn't. I will be coming here to the Firestone on Saw Mill Drive in Tupelo for EVERYTHING CONCERNING MY PERSONAL VEHICLES

On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight vibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I’m entitled to for the life of the vehicle).

Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement.

Immediately after leaving, my car drove significantly worse — the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown.

The next day, I took my car to Baxley’s Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident.

At that point, I chose not to escalate things. I simply felt grateful nothing worse happened.

However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective.

He initially expressed concern — but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement.

When I asked how loose wheels wouldn’t have been noticed during an alignment or test drive, he insisted they wouldn’t need to touch the tires for an alignment and that the vehicle drove fine during testing.

Then the conversation took a shocking turn.

He told me — very seriously — that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me.

For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key.

This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way.

I never asked for compensation. I only shared my experience.

But after that conversation, I feel compelled to speak up.

This situation involved:

A potentially life-threatening safety issue

Conflicting information about what services were actually performed

A complete lack of accountability

And one of the most unprofessional and bizarre explanations I’ve ever received from a business

Mistakes can happen. But how a business responds matters — and this response was unacceptable.

I would strongly caution others to double-check any work done here, especially when it involves your safety.

I’m extremely disappointed with my experience and the complete lack of professionalism and follow-up from this location.

A few days prior to my visit, I went online, entered my vehicle information (2021 VW Jetta), and was quoted a price of $122.99 for a wheel alignment. Based on that information, I scheduled my appointment.

Upon arriving and checking in, I was informed that the price would be well over $200 simply because my car is a Volkswagen. I explained that I had already entered my vehicle information online and was quoted $122.99. The staff initially refused to honor that price. To confirm, I repeated the process on my phone, received the same quote again, and showed it to the representative.

After going back and forth, I stated that I no longer wished to proceed and wanted to leave. At that point, I was told that the alignment had already been performed. However, shortly after, I overheard another employee say, “You know maybe we shouldn’t do his alignment,” which directly contradicted what I had just been told. That alone raised serious concerns. I again asked for my vehicle back, and only then was I told they would honor the original $122.99 price.

About 10 minutes later, I was charged the $122.99. The technician then came out and told me he “couldn’t really align the car” due to what was “probably” a bad front control arm, and that he “did what he could.”

This raises several serious concerns:
• Why was I charged for an alignment that apparently could not properly be performed?
• Shouldn’t a technician inspect for worn or damaged suspension components before proceeding with an alignment?
• If a front control arm was potentially bad, why was I not informed before any work was done?
• How was a four-wheel alignment supposedly completed in approximately 30 minutes, which is significantly less time than expected?
• Why was I told the alignment had already been completed, only to hear an employee suggest that it shouldn’t be done?
• Why couldn’t the technician clearly explain the issue instead of saying “probably” a bad control arm?

The entire experience was confusing, inconsistent, and unprofessional. I could understand being charged a diagnostic or inspection fee for time spent, but being charged for a full alignment that the technician himself admitted could not be properly completed is unacceptable. To make matters worse, I was told I would need to pay for another full alignment after replacing the control arm.

What’s even more frustrating is the complete lack of follow-up. I was told multiple times that the store manager would be reaching out to address this situation. That never happened. I was then assured that the area/regional manager would contact me—again, nothing. It has now been weeks of me calling and trying to get a response, and I have been completely ignored. I’ve provided my information numerous times (invoice number, name, tel number and address at their customer service website to have a call returned to address the problem and nothing) Don’t fall for these “I’m so sorry to hear responses on here as they are generic and out of touch responses. No one calls back.

At this point, it’s not just about the service—it’s about the lack of accountability and basic customer care. Promising follow-up and failing to deliver repeatedly is unacceptable.

I would not recommend this location based on both the service I received and how they handle customer concerns. I will continue going up the ladder and not stop until someone is held responsible.

Horrible Customer Service. I went to get an oil change @ Firestone on Carrollton Ave in New Orleans. The customer service agent is very unprofessional. I had an 11am appt. upon my arrival, I was told they were short staffed and if I could reschedule for the following day. He was very unconcerned and never apologized for this inconvenience. This was a scheduled appt. that they approved. They could have at least calIed me back and told me their situation and I would not have made a blank trip.I decided to reschedule and he went into their system and we agreed on a 9am appt. the next morning. Got there the next morning for 9am and was told the very same thing as the day before. His attitude is very nasty, he was very short with me and not concerned but I decided to leave my car there anyway. I never received a call from them saying anything about my car being ready so got to the place @ 2pm (5 hours later) and still had to wait 15 minutes for the guy to put the oil change sticker on the windshield. I don't know how long my car was sitting there when I got to the place. I know an oil change should not have taken 5 hours. I will never return to that location again!!! HORRIBLE CUSTOMER SERVICE

PLEASE DONT WASTE YOUR TIME & MONEY GOING TO FIRESTONE COMPLETE AUTO CARE!!! They ARE RIP OFF and don’t have a clue what they’re doing. If I can give them 0 stars I would.. To make the long story short, I have two issues with my vehicle over the past 2 months. They said it’s was One thing we pay for that & had to take my car right back to them & This happened So far 3 times. I paid $5616.27 to get my car fixed & it still not fixed. We have been very patient as patient as possible. We had to eventually get a rental for a week and also pay an Uber back-and-forth to drop off my car back to them. At this point we’ve been throwing money away. As of right now, March 18 2026 I still don’t have my car. Its been in there for 2 weeks now I yet Got a phone call from them to let me know anything about my car. All I want is for my car to be fixed that all. I don’t Think that’s too much to ask. After paying what I paid for but Instead, I just don’t trust them its that’s simple. I can go on, and on about them but I’ll just stop here. I just highly recommend you DO NOT go here. I would hate to see someone going through what I’m going through now.

Firestone on 9th St and 62nd ave!! Terrible, they had my car for a week. Said I needed a new exhaust, 8500.00! Got the car back broke down again! Took it to another place, said i did not need the exhaust!!!! Just a new fuel pump and spark plugs 2000.00!! Area manager would not help!! Was told regional manager would call me!!! Has been a week and a half!! No return phone call!! They still want to charge me for something that was not needed!! Stay away, they will scam you!!! Not reliable at all!!!

20+ year Firestone customer. Was taking multiple cars to the Gahanna location, who caused me to scrap one of my cars.

I had an accord with 70k miles. I have in writing on the invoices that they checked the wrong mileage by under tens of thousands. Even when I argued saying more work was needed, they pushed back. Then November of 2025 the transmission breaks and I had to scrap the car. A paid off vehicle with 70k miles gone in an instant.

Connected with area manager who gave me false hope, argued with me, and then ghosted me.

The Firestone brand makes me ill, I miss my car, they have cause me and my family financial issues along with pain and suffering.

I picked “12/3/2025” as the date of experience because that’s when I emailed the area manager to tell him the car broke and wanted to connect before I scrapped it - then he just didn’t respond until I kept following up.

AVOID FIRESTONE. My friend paid them to replace the AC compressor 2 years ago. I bought the car from him and that compressor died after just ONE summer with a massive oil leak. A compressor should last YEARS, not one season. Firestone installed a garbage part, took the money, and left the next owner dealing with the mess. This is unacceptable. ZERO stars. Reporting to the BBB.

Ordered a set of 4 tires. Took the day off from work to get these installed only to be told that the delivery driver only delivered 3 tires. Who needs 3 tires when your clearly need 4. The incompetence with this shop is beyond anything I have ever seen or dealt with and I was a mechanic for 21 years. The lady at the front is rude and obnoxious and does not need to be interacting with our servicemembers and veterans. (Schofield Barracks Hawaii) If they allowed negative stars, this place deserves -5.

They were fast and friendly. Always get me right and thanks again John airport rd

It is apparent Firestone does not care about customers. They don’t respond to these reviews. They set revenue expectations for their stores and the managers sell their morals for putting people’s lives at risk due to complete negligence and disregard for people’s hard earned money on repairs they do not fix and lies they tell. The mechanics do not perform thorough checks. My husband had misfires and they said spark plugs and never checked the drivetrain, U-joints; anything else that could be life threatening if it dropped out of the truck while being operated. Apply $1,200 bandaids to a potential complete failure of the truck to drive IS INSANE! You should be ashamed, but you’re not. I will warn as many as I can to steer clear of your unethical business practices.

I took my 2007 Cadi DTS to Firestone on Bannister Rd in KCMO on 09-12-2025 to repair a cracked or broken brake line. Under work order#250453. Prior to 09-12-25 I had the vehicle up a Firestone to check the brakes for a trip out of town. I find it hard to believe that they didn't see any kind of leak during this time. They kept my vehicle for almost a month and I have still been unable to drive the vehicle safely due to the peddle going all the way to the ground. I called the corporate office multiple times requesting a call from the Regional Manager and they never called me back, no once. Perhaps this will prompt them to contact me and get my vehicle back in working condition. I spend way to much money at FIRESTONE over the years for them to treat a customer this way.

They have worked on my car for a couple of years now. But no more. The work they performed was barely ok, but they try and get more out of you by hard selling services you do not need. I have caught them 3 times now trying to do that. I feel bad for the people that are not mechanically smart.

I bought a set of tires from this location last year. One of the tires has a slow leak, and I need to add air to it about once a month. I have stopped by here on three separate occasions and asked them to fix it. However, each time I was asked to come back later, it was because they were short-staffed or too busy at the time. I Will Not do business there again.

My wife had a nail in her tire and needed to get to work, I called and believe it was Anthony who told me to come in. They took care of her right away and she was able to get to work. Anytime I have a need they treat me like first class service - George Santiago

Firestone promoting $50 Gift Card if I booked an online appt -then they make it nearly impossible to figure out how to claim it (and I own a digital tech agency). On top of that the service was terrible. This has brought it back why I stopped going there! I'm not even going to pursue the gift card because I don't ever want to go back.

I change my tires in Firestone 14905 Pacific Ave S, Tacoma, WA 98444. few month later when I have flat tire I am find out all my tire pressure sensors is misplaced .Computer showing right side but flat tire on left side . I make appointment , come over on time . I haven't seen such a nasty attitude towards clients in long time. First representative said Just a second and come back 20 min later after this said just a minute and talk on the phone for 20 minute After this he ask $125.00 for fix a flat tire and replace the sensors from side to side . Normally tire repair in Firestone cost $19.95 but replace wheels from side to side without removing tires is $26.25 for each one? Also why I have to pay for they mistakes? Finally I said OK just do that, he said I have to wait 2-2.5 hours . This is how the Firestone work on 14905 Pacific Ave S, Tacoma, WA 98444 .You schedule appointment come on time wait for a hour before somebody talk to you after this you agree to pay for all previous mistakes and have to wait for another 2.5 hours. Perfect service !!!

I visited Firestone Complete Auto Care at 3650 Stine Rd, Bakersfield, on Nov. 5, 2025 for a routine alignment. The vehicle was in perfect condition. After the service it returned with the ABS, brake system and traction control lights on and I was told to drive it 20 miles.
While driving on Hwy 99 the brakes completely failed — a life-threatening situation. The next morning I had to tow it to Lexus where they found major ECU/electrical damage likely caused by the shop’s work.
Extremely disappointed and alarmed by this gross negligence. I cannot recommend this location.

Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else.