The hearth is effective and looks good from a distance. It doesn’t feel very substantial. On reflection I think I would rather have bought a piece of slate. There was a little chip on the corner but not worth the hassle of returning. I was a little disappointed with it. However it does the job for the price. After noticing this feedback the company got in touch and offered to exchange the hearth or give me a partial refund. They were very supportive and understanding. I really recommend this company.
Antwort von Fireplace World
Dear customer, Thank you for your review. We sincerely apologise that your purchase did not arrive in the condition expected. Please contact our support team by emailing customer.support@fireplaceworld.co.uk so that they can help further.
Kind regards, Fireplace World.