NTUC FairPrice Bewertungen 

I ordered a product and it was cancelled as it was unavailable. As for the refund never seem to be coming. emailed them - no reply.

Horrible horrible horrific service! Beware . Items ordered online go missing. Their delivery guys pilfer and steal. Not everybody has the time to check whether items were truly delivered but based on personal experience - and this was thanks to a red flag raised by a friend who discovered missing items in her delivery- I too checked and found items were charged to me but not delivered. Furthermore- their delivery slots are very limited. I had to wait more than an hour on their chat portal to report the missing items and nobody came to serve me. Wasted 90 mins of my weekend and finally called them. Rather than make up for their service lapses- They asked me to wait one more day for the missing items to be redlivered. That’s their idea of service recovery. NTUC is ridiculously out of touch with the competition it seems. They lure customers to their online grocery delivery portal with the promise of cheaper prices but any gains there might well get wiped out by the pilferage that goes on behind the scenes by their delivery partners. Add to that the utter lack of manpower for customer service and it makes for a lousy customer experience. Some of us still want to shop on their portal due to residual loyalty from the old days of shopping at their supermarkets. But in this day and age, where numerous more efficient apps and service oroviders abound, NTUC is a dinosaur. Stay away. These guys seriously need a shot in the arm

Like that Fairprice offers online grocery delivery. Their prices are generally more reasonably priced. What I like to suggest is Fairprice improve on their app service to allow additional orders or make amendments directly. Another very disappointing service is they let me know items not available only on the day of delivery. Out of 11 items ordered, 3 were not available on the day they were supposed to deliver. It frustrate you that another trip need to be made when you need the items on that day. Why then do you allow me to select the items in the 1st place? Fairprice need to improve on its service delivery and products commitment to compete with the other online merchants.

We frequent Fairprice at Home Team in Bukit Batok, and typically service is good. However, on a recent visit an Indian staff, with a ear stud, was extremely rude in response to a query as to the regular price for a discounted item. The response suggested paying the non-discounted price! Unhelpful, rude, and showed a very poor attitude especially working in a Customer facing role.

Fairprice website indicated that Red Tractor Almond Berry Granola is in stock at FairPrice Nex. I went there from afar just to get the product. On reaching, I could not find it in the cereal lane. Customer service said no stock even though website indicated there is stock. Was told website is not updated. Why have a website you are not going to keep it updated? You must otherwise you are out of this game. So disappointed. You are getting more arrogant for some reasons.

Bought two packet of Post cereal from NTUC JEM during promotion in last month (end of Mar 23). Open one packet and relaized that there is moths in the packet, another packet was fine. Both expiry date 22 Sep 23.

Fairprice's website takes a long time to load - a really long time compared to almost any other e-commerce site. Dear FP, is it that difficult to design a webpage? I'm your loyal physical and online customer leh!

My first time ordering. Ordered was confirm and funds deducted. Day of delivery there was no show. No notification was given. I had to login to the website only to find out that my order was cancelled for no reason or explanation. Lousy service and my worst online experience ever.

I have tried to contact customer service for more than a week

Frustrated customer

Have been getting my groceries from your supermarket for more than 40 years, most of the items including salmon fillet are satisfactory except fish such as red grouper fillet which I bought a week ago, 2when I removed the cling wrap, the smell of the 2 slices were quite strong and “fishy”, they cost abt $12 or $13 but I had no choice but to discard them. Bought 2 coconuts on the same day, date of expiry is tomorrow but this evening when i was abt to drink the water it looked murky and the flesh was sticky so had to throw it away. Really hope FairPrice is able to provide consumers all the things that are fresh.

Was doing check out at the self check out counter at around 10 plus am and I could hear very loudly the cashier complaining very loudly to another lady who is manning the check out self help counter about a customer wanting to take more plastic bags . They were talking while serving customer at the same time and the full conversation could be heard loudly by customer , with comments even saying only Singaporean does that not their native china peopple (ps: they are both native Chinese) and conversing in mandarin . I do understand sometimes customer are a bit too much to ask for or take more plastic bags , but as a customer service staff , first it is not nice to talk bad about a customer after they have left the store and it will be nice to keep your discussion to perhaps yourself or while on break and not broadcast it out loudly . It is actually quite annoying to hear such loud conversation going on while doing my grocery shopping , especially from ntuc staff members . This has been my regular shopping place almost every other day and I had always meet very helpful staffs , but lately I notice a change in cashier and loud conversation going on during working hours , perhaps the manager of the branch can look into addressing this issue , as the loud conversation is very unpleasant .

Dishonest/unethical business practices at ntuc online happening. Recent purchases included discounts/free gifts that were not fulfilled, reason given was that a small promo invalidated the promo I wanted. Complaints thru their service comes with phone call response 1 week later with rude service staff informing "there is nothing we can do, read the terms and conditions". This is despite an immediate email upon purchase informing that if the items in question were not delivered, I wanted a full refund.
BUYER BEWARE ALERT please treat ntuc online transactions as if you were buying from someone without any trust or business integrity (i.e. no trust on delivery quality/quantity/time of fulfillment,even price), lest you be offended by them insinuating you of your "stupidity".

Made an online delivery last Sat upon checkout i realised that the discount was not applied. Called fairprice delivery hotline and had a few email exchanges of screenshot. Did not receive any update called in again on Sun around noon time. Spoke to this agent Helen and she was utterly rude and arrogabt. She could not solve my issue and i told her i needed the items urgently so i need to resolve the issue to place the order. She insisted that i wait indefinitely. I asked to speak to her call centre manager &/ senior officer she told me have to wait for Mon. I told her Im sure if the call centre is in operation there will be a Duty Manager. I dont mind holding on the line if hes busy. Helen told me ' OK You csn hold on the line and listen to music'.
Till today i called in again then a team leader called me whos similarly rude. She told me she apologize for Helen but its her job to protect her staffs.
Goodness is this customer service!
Never order from Fairprice Online again

Very terrible lack of service. Online delivery came came incomplete. Called the customer service hotline a few times but ended with only the option to leave a message for them to call back. Yet, the message i got was, “Sorry, our mailbox is full”. Couldn’t even leave anything for them to reach me (hopefully). Looks like I’m never going to get the products I paid for.

Fairprice online delivery is something to avoid from my recent experience. Delivered with broken packaging for frozen food! (no wonder delivery person left hurriedly). Called their hotline, long queue, wanted to leave a message and was informed voice message is full. As prompted by announcement, tried to use their online chat (guess what, its not available till 21 Jan 2023). My last resort was to fill up the form at Help Centre. A very frustrating experience. If there is frozen food or fresh groceries involved, can't the delivery person wait for you to inspect the goods (or there is no need since its already paid for?)... I like NTUC as a brand, hope they improve but to be safe, will shop in person hereon.

Ordered on 9th January 2023 for delivery on 14th January 2023 6pm-8pm time slot. The order still didn't show up after waiting till 10pm. Called the customer service hotline, took about an hour to finally had someone answer. The customer service didn't help much at all. Received an email stating that due to festival period. Seriously fair price can't even handle during festival period then don't make order online possible. Postponed my order to 19th January in the email, and then send an sms saying 17th January 2pm-4pm delivering. Hello? Can you even make up your mind on when to deliver? Why should i stay home to just wait for the delivery when i ordered it for 14th January to be delivered? Must well don't put any time slot for people to choose, just send at your own convenience. This will be the last time I'm ordering online from fair price.

Atrocious - first delivery date was over two hours late, redelivery claimed to have been delivered when it was not. Customer service unavailable. Never, never use Fairprice delivery.

My friend had ordered a Chinese hamper to my place and ended up the delivery guy only delivered one packet of angbao packet instead of hamper. The delivery engaged by NTUC is not honest. And NTUC do not have an immediate feedback channel for us. Must wait for 2 days and still never get back to us. This is terrible. How can they engage ppl who has not integrity and dishonest.

Sometimes, Fairprice delivers rotten fruits and don't even wait for customers to check the products before leaving. They do give you a full refund but it includes some admin work hence the 2(not 1) star. Not sure if this happens to everyone but fairprice can definitely work in this aspect

The app is good with discounts and stuff but delivery service and support is still bad.

They came later after the scheduled time slot and found that there was no one at home as we went to grab lunch after 1 hour of waiting.

The sucker punch was that they wanted to charge 7 dollars for rescheduled delivery...