EVision Electric Vehicles Bewertungen 

287
•
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I hired a Porsche for a week as I wanted to test this model prior to a possible purchase, and found their service to be excellent. The collection and return of the car was very easy. I always felt tha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

EVision have been great to deal with: responsive and flexible and providing a personal touch that isn't there with bigger rental outfits. They also have a huge range of EVs that just aren't available... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into thei... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hired a Porsche for my daughters prom, the whole experience was really easy and the car was excellent, well presented, everything was easy, all the staff were very friendly. Very pleased and would de... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Mietwagenanbieter

Vom Unternehmen geschrieben

EVision is an award-winning EV hire company with our Head Office in Kent and with regional offices in Devon, Durham and Yorkshire. An ever-growing fleet of over 2,000 vehicles means more choice for you, better vehicle specifications, plus of course, superb value and customer service. We have the latest range of electric cars and vans from manufacturers such as Kia, BMW, Mercedes, Tesla and many more. All of our hire vehicles come with free EV care including maintenance and servicing costs covered.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

287 Bewertungen

5 Sterne
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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,8

Alle Bewertungen

(287)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Brilliant service from all at eVision

Brilliant service from all at eVision. Sourced a Renault Zoe on 2 working days notice, great car, expertly prepared and handed over, and a quick check-in process with a lift to Strood station thrown in to avoid the impending downpour. Will recommend, and definitely use them again.

28. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Mark,

Thank you for taking the time to leave us a fantastic 5* review. We are so pleased to hear that you found the EVision service "brilliant".

We hope to see you again soon.

Very best wishes,
EVision.

Bewertet mit 1 von 5 Sternen

Second year of booking - will be the last

Second year of booking.

Our date was changed as there was a double-booking which meant we had to cancel and re-book our hotel, and 2 of us had to re-book our time off work. This was 3 days after we'd booked and assumed everything was OK.
We discussed changing the vehicle to a lower spec one as an alternative and if we'd done this we were told we wouldn't have got our refund until after the car was returned. Not a massive issue but seemed a bit unfair when it wasn't our error.
Booking system needs to be updated so that this doesn't happen.
Also now claiming the car was damaged when it was collected, resulting in a reduced deposit. You would have thought that something so important would have been pointed out and discussed but it wasn't. Very annoying. And now I realise why the deposit takes so long to be returned.
If you want to hire a Tesla, there is no alternative, if there was we would be going there instead.
Deposit takes 7-10 days to be refunded which is way too long when a bank transfer can be done in minutes.
Would prefer to see the actual car we're hiring (colour etc).
The car was amazing. Great fun to drive and not so tiring on a long journey.

28. Juli 2021
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Antwort von EVision Electric Vehicles

Dear Sara,

Thank you for taking the time to leave us a review and share your feedback. We're very sorry to hear that you were slightly disappointed in the EVision service.

We do work very hard to try and accommodate customers as best we can, so we are very sorry that there was an issue with our online booking system, which meant the car you had chosen was unavailable. Please be assured we have passed your feedback over to the relevant senior managers, so that they can look into this further and rectify this issue to ensure it does not happen again.

In relation to the refunding of the deposit process, all of our refunds are made after the car has been returned. This is to accommodate for things such as increased mileage, any unfortunate damage to the car and should in the unfortunate event of a PCN come to us, this can be taken off the deposit. Usually the deposit is returned prior to the 7 - 10 working days, however we ask customers to allow up to 7 - 10 working days before contacting us. This is to ensure this has been processed correctly via our Operations, Finance and Accounts teams.

We are more than happy to provide all our customers with images of the car they will be hiring, prior to the date of collection should they request this. In addition, we are in the process of uploading more images of our vehicles to our website, so that customers can view the variety of colours and specs.

We hope this does not deter you from hiring from EVision again.

Very best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Go the extra mile!

I was recommended EVision after I needed a Tesla Model X to drive my daughter to her Prom night.

Although the company was based relatively far away from me they meet all my requirements and were much more affordable than bigger named hire companies.

EVision allowed me to move the date of my hire, with no extra admin fees, after the event was postponed due to COVID.

The collection site was well sign posted and I received a warm welcome from all the staff.

The car was ready to go, very clean and I was even given 4 different colour ribbons to decorate the car!

I received an a thorough briefing on the car and a walk round listing any marks.

I left my own EV on site for the 24 hour period and was even offered the opportunity to charge while it was left and I had it cleaned too (for a small charge).

Over all I can not fault EVision. They were friend, professional and went out of their way to help.

I hope I have the need to use them again in the future.

23. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Adam,

Thank you for taking the time to leave us a brilliant 5* review. We are so pleased to hear that you found the EVision service above and beyond.

We hope your daughter enjoyed the Model X for her prom! We hope to see you again soon.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Great Customer Service

We hired a Tesla long range car for a weeks holiday in Devon and as an extended test drive to help us decide our next family car. We were impressed by the great customer service from EVision and wouldn't hesitate to recommend them.

20. Juli 2021
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Antwort von EVision Electric Vehicles

Hi Ogugua,

Thank you for taking the time to leave us a brilliant 5* review. We are so please to hear you were satisfied with the EVision service.

We hope you enjoyed your Tesla and hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

5 star service

Highly recommended.
Excellent provider of electric vehicle hire and 5 star customer service.

19. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Arabella,

Thank you for taking the time to leave us a 5* review. We are delighted to hear that you found the EVision service excellent.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

A good experience

The booking process was really easy, my questions were answered promptly on email - and when I collected the car, the staff were helpful and friendly.

19. Juli 2021
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Antwort von EVision Electric Vehicles

Hi Marc,

Thank you for taking the time to leave us an excellent 5* review. We are delighted to hear that you were satisfied with the EVision service.

We hope to see you again!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Fantastic company

Truly excellent hire company. I've used their services three times this year to hire various Tesla cars, and will be going back for a fourth soon.

The capability to have the car collected on the weekend puts them above other companies I have used, who only operate that service Monday to Friday. The extra flexibility goes a long way.

The delivery drivers are polite, well informed and thorough with their handover, and I particularly appreciate the call to let you know when they're about 30 minutes away. The other staff I have interacted with handled all my queries professionally and were very helpful.

18. Juli 2021
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Antwort von EVision Electric Vehicles

Hi Ben,

Thank you for taking the time to leave us a fantastic 5* review. We are so pleased to hear that you found the EVision service excellent. It is always great to see a returning customer!

We hope to see you again soon.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Got to say the service was fantastic

Got to say the service was fantastic. Very personal , me and my son hired a tesla x for the weekend. The communication was great and the team at Strood were really flexible. We will use again.

12. Juli 2021
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Antwort von EVision Electric Vehicles

Hi Darren,

Thank you for leaving us a wonderful 5* review. We are so pleased to hear that you, and your son, enjoyed the Tesla Model X.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Excellent Professional Service

I rented a Tesla Model X for a day to take my daughter and her friends to their school prom. The whole booking process was very smooth and responses were very prompt and helpful.
The handover process was very thorough and you feel included unlike a lot of other rental companies! The hand-back process was just as efficient, I had confirmation about my deposit being refunded the same day.
The only suggestion I have is to provide the car fully charged. I lived over 50 miles away and had a busy schedule so ended up having to charge over night to ensure there was enough range to return. Despite this I'm still giving a five star review as overall the service was excellent and professional, I will definitely use them again next time I need to rent an EV.

9. Juli 2021
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Antwort von EVision Electric Vehicles

Hi Gavin,

Firstly, we want to thank you for taking the time to leave us a brilliant 5* review! We are delighted to hear that you enjoyed your Tesla Model X!

We send our sincere apologies for the lack of full charge. All of our electric vehicles should come with a good amount of charge when collected. We will pass this onto our team to ensure it does not happen again.

We hope to see you again soon.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Excellent Service

Della and the team always come back to me super promptly and I always have a last-minute booking! They have gone above and beyond in sorting out an EV and if I want to extend too - so far so good! Will definitely continue to use.

7. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Mariyam,

Thank you for taking the time to leave us a wonderful 5* review. We are delighted to hear that you found the EVision service excellent.

We will pass on your positive feedback to Della and the team.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Top quality service

Hired a Tesla Model 3 Long range for a weekend trip to Devon for my first test drive of an EV. Needless to say I wasn't disappointed. Evision had great service from start to finish and I will definitely be using them again!

5. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi there,

Thank you for taking the time to leave us an excellent 5* review! We are so pleased that you enjoyed your Tesla Model 3!

We hope to see you again soon.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Exceptional Service

I recently hired a Jaguar I-Pace for the day and found the whole experience with EVision and all their staff exceptional. I will definitely be using them again, and again, and again.

2. Juli 2021
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Antwort von EVision Electric Vehicles

Hi there,

Thank you for taking the time to leave us a fantastic 5* review! We are delighted to hear that you enjoyed your I-Pace from EVision.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

EV hire made simple

Really easy and friendly company to hire from. Made a booking online which was simple, and had great follow up support via email and phone to finalise things before collection. I hired a Model 3 Long Range and was offered a tour of the car but it wasn't required as I'd test driven one at Tesla a couple of weeks prior.

Yes there's a bit of admin to do before collection but this is the same of any hire company so I think it's unjust to call EVision out on it - it's just the world we live in now.

In short, nothing to fault and I'd definitely hire from them again.

2. Juli 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Ben,

Thank you for taking the time to leave us a fantastic 5* review! We are delighted to hear that you enjoyed your Tesla Model 3 Long Range.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Friendly, great service, and nice vehicles

I rented a Tesla Model X 90D in June 2021, and the process all the way from booking the car to dropping it off at the end of the rental was smooth, professional and friendly.

(As another reviewer noted, EVision require proof of ID, address, DVLA check code and suchlike. But that's the same with just about any car rental company. Nothing unusual there. And it took all of 10 minutes to get that information together to email.)

The car was in great condition when I picked it up. As you'd expect with any vehicle rental, I was asked to take a look at the car and make a note of any existing scratches or damage so that I wouldn't be on the hook for them when I returned the car. EVision had already done their inspection, and they were *thorough* about it. Anything they spotted was already listed on the rental form for me, and they had picked up on some seriously tiny issues that I probably wouldn't have spotted myself.

I was given an explanation of all the major car functions: driving, navigating, adjustments, charging and so on. The employee doing the handover was happy to take as much time as neededd.

(Inside the glovebox they had provided additional information that would help anyone new to driving an electric vehicle.)

During the rental, the car was fine. No issues there. The kids especially loved it: after we got it home, my 11-year old (a Tesla fanatic) showed me all of the X's Easter eggs.

Drop-off was easy: the usual checks on the car to make sure I hadn't driven it into a tree, stuff like that. And again, friendly and unhurried. And then a couple of days later I had confirmation that my deposit was being returned.

Highly recommended.

29. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Ben,

Firstly, thank you for taking the time to leave us a fantastic 5* review. We are so pleased to hear that you were pleased with your service at EVision.

We are delighted to hear that you found our staff happy and helpful throughout.

We hope to see you again soon!

All the best,
EVision.

Bewertet mit 5 von 5 Sternen

Great first EV experience

We rented an i3 from EVision as our first foray into the world of EVs. The whole experience has been fantastic; the staff were extremely helpful from Charmaine who handled our initial query to the delivery staff who brought the car to us and picked it up again. The car itself was brilliant and we now officially have the EV 'bug'. We will certainly use EVision again.

28. Juni 2021
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Antwort von EVision Electric Vehicles

Hi Nancy,

Thank you for taking the time to leave us a lovely 5* review! We are delighted to hear that you found our staff, particularly Charmaine, happy and helpful throughout.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

hired the Model S for the weekend with…

hired the Model S for the weekend with my family trip to Manchester really liked the car and journey was enjoyable

Thanks again will hire Model X next time round

Hoang

28. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi there,

Thank you for taking the time to leave us a wonderful 5* review! We are so pleased to hear that you were pleased with your Model S.

We hope to see you again soon!

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Fantastic experience from start to finish

I spent a long time looking for somewhere to rent an EV vehicle and I was apprehensive regards doing so for a distant event.
I contacted EVision and came in contact with Charmaine who honestly went above ablnd beyond meeting everyone of my random questions and all the chops and changes to my wants for the vehicle to meet. She made no problem to big with very good advice and fantastic enlightening information meeting my answers and more. I cannot wait to use EVisiin again. Also when dealing with Della via the online chat was so fluid and responsive again meeting and exceeding my expectations.

Fantastic experience even during the Covid saga,

Thank you so much I will be in touch again soon,

Regards,

Tim

16. Juni 2021
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Antwort von EVision Electric Vehicles

Hi Tim,

Firstly, thank you for taking the time to leave us a fantastic 5* review. We are so pleased to hear that you were pleased with your service at EVision.

We are delighted to hear that you found our staff, particularly Charmaine and Della, happy and helpful throughout.

We hope to see you again soon!

All the best,
EVision.

Bewertet mit 4 von 5 Sternen

Good Company

Good company but too much bureaucracy.
Friendly staff and nice cars.
They want the details of your driving licence, bank statement, Council tax, pay in two weeks forward....too much. They shoud trust loyal customers better.

9. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Alex,

Thank you for taking the time to leave us a review and share your feedback. We are very sorry to hear you were disappointed with the service provided by EVision.

Anyone that hires from EVision needs to provide 2 forms of ID to confirm their name and address. In accordance with GDPR, we do not hold any personal information such as ID on file for more than 3 months. As such, any hires you make after your initial hire will require documentation to be sent over again. We do also have the option of becoming an account customer, whereby we would not require you to send documentation before every hire.

Please be aware, we would also never ask for a copy of a customer's bank card as a form of accepted ID. If you could let us know who you spoke to regarding a bank card, as we do not have any customer information under your name on our system. We would be happy to look into this.

Our policy does state that we ask for customers to pay either the deposit or the rental amount, or both if they prefer to in order to secure the booking.

Once again we are sorry that you were disappointed with the service you received this time.

Best wishes,
EVision.

Bewertet mit 5 von 5 Sternen

Tesla model 3 rental

Hired Tesla Model 3 for the weekend, with out of hours pick up and drop off in Strood. Great customer service, good rates, great weekend in a great car. Thanks

8. Juni 2021
Bewertung ohne vorherige Einladung
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Antwort von EVision Electric Vehicles

Hi Peter,

Thank you for taking the time to leave EVision a fantastic 5* review. We are pleased to hear that you enjoyed your Tesla Model 3 hire from our Strood collection point. We will be sure to pass on your positive feedback to the team!

Should you wish to hire again in the future, please do not hesitate to contact us, or book directly on our website.

Best wishes,
EVision

Bewertet mit 5 von 5 Sternen

Hired a Tesla Model 3 Long range

Hired a Tesla Model 3 Long range, amazing car and amazing service. Charlotte is a dream to deal with and the team at the pick up- drop off centre in Devon were fantastic. I'll be hiring again for my birthday.

10. Mai 2021
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Antwort von EVision Electric Vehicles

Hi Gavin,

Many thanks for taking the time to leave EVision a fantastic 5* review. We are pleased to hear that you enjoyed your Tesla Model 3 hire from our Devon collection point. We will be sure to pass on your positive feedback to Charlotte, and the team at Devon for you!

Should you wish to hire again in the future, please do not hesitate to contact us, or book directly on our website.

Best wishes,
EVision

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