Everyone Active Bewertungen 

Petersfield location
Serious fly infestation problem in the swimming pool complex - showers, toilets, changing cubicles infested with weird small flies for months now. I’ve seen the same flies sitting on unflushed poo in the toilet and then flying off to sit on walls and off to changing cubicles. Yuk. Raised with management multiple times. Each time told the problem is in the drains/sewage system and nothing they can do. Yet they raise membership fees several times a year. Hygiene levels are very poor all around. Same poo marks on toilet cubicle walls and mould in the shower month after month, year after year. Most hairdryers have been broken for months now.

Farnham location - most shower cubicles in the female changing rooms have a ton of black mould at the back of the door - you can only see it if you are in the shower cubicle with its door shut as doors open inward. Raised multiple times…I guess it’s impossible to get mould remover products nowadays.

Honestly if i could give 0 stars i would. It’s actually heartbreaking to see what was an iconic Olympic legacy turn into what feels like a health hazard. Since Everyone Active took over from Better, this place has basically become a "swimming mafia" where they take ur money and give u literal filth in return.

The hygiene is beyond shocking. You walk into the changing rooms and the smell of stale pee and sewage is so strong it makes u gag. Most of the toilets are permanently clogged or missing seats, and I’ve actually seen flies in the showers. There’s hair and grime everywhere - poolside, in the water, even tangled in your hands while u swim. I’ve heard of kids getting fungal infections from this place and honestly I’m not even suprised. It’s a joke.

As for the facilities... what a mess. The e-gates have been "broken" for months, so u have to wait in huge lines just to get in. And the hairdryer situation is just cruel. Not a single one works, and they’ve apparently turned off the wall sockets so u cant even bring your own. Walking out into freezing weather with a wet head because they want to save on electricity is peak corporate greed.

They treat members like an inconvenience. The 50m pool is closed basically every weekend for private events/clubs, but they still charge full membership price? When u do get in, they cram 50 people into 2 lanes while the rest is reserved for "clubs."

Don't bother complaining to the staff as most of them look like they hate being there and just give u a "computer says no" attitude. And I’m sure I’ll get a generic AI bot reply to this review too, which just proves they literally do not care. Unless u want to catch a skin condition or swim in a pool that smells like a landfill, STAY AWAY. 🤮👎🏽

My husband has PD and was invited to exercise through everyone active and as his full time care I am allowed to accompany him to his class. I found all the staff to be very welcoming and helpful. The exercise has been very beneficial to his movement.

Paying £35 a month (which goes up every year) and can’t even complete a fitness class. The projector screen has a persistent fault that keeps dropping down and interrupting instructor-led sessions mid-class — this is a recurring issue that management have done absolutely nothing to fix.
Most recently, the class had to be cut short AGAIN. The instructor was left in tears — embarrassed and completely unsupported by staff. Not one person came to help her. A member of staff eventually walked in, couldn’t make eye contact, said absolutely nothing, and walked back out. No apology. No explanation. Nothing.
For context — if I miss or cancel a class, I get charged £5. Yet when they can’t deliver a class due to their own unresolved equipment failures, there’s no accountability whatsoever.
Budget restrictions may explain some things. Poor customer service and leaving a distressed instructor without any support costs nothing to fix. Sort it out.

Really enjoying my Everyone Active membership at the Acton Centre. A very welcoming environment from a team who are motivated and happy to help get the best for their members. The app for booking classes is easy but we're all a little addicted/competitive! Looking forward to the facilities upgrade that's underway.

Brilliant centre with amazing facilities! ⭐️

Easy to book a session.
Check in simple
The activities during the session were appropriate for my needs.

Friendly and helpful staff. Very clean environment

Since change over from better the staff are still amazing but the company have changed and now we can’t get booked into classes as some members get 2 weeks in advance to book activities and we get 1 week in advance so now after 3 years of enjoying the centre I can’t get booked as all spaces full apart from swimming a absolute disgrace

The swimming area changing rooms are vile, even on the early session swims the place is disgusting, the loos i have no words, the smell of unrine in the changing rooms too is a common thing, the lockers are extremely poor with so many broken bands,

the morning swims can be very over crowded sometimes maybe people are going in straight from the gym without booking, we have had a swim session cancelled with no notification we only got informed once we were already pool side, the staff are nice but the whole place needs a huge deep clean, memberships now cancelled ohh and the ladies changing rooms upstairs smells so bad of fish constantly

Great to have a local swimming again staff are friendly it's very clean and and not too bad on pricing

I thought I'd share a strange experience I had in the sauna a few weeks ago, since I asked other sauna users if they had the same experience and they didn't.

I was in the middle of my sauna session alone when the duty manager told me that he is turning off the sauna. I asked why and he said because when staff came to clean it at 2.30 it will be a bit too hot for them. I asked him what about the service I've paid for, to which he turned around briskly in exasperation.

I understand that they clean the sauna from 2.30 to 3.00 pm. May I suggest that they shut the sauna facilities from 2 - 3 so that it cools enough for staff to clean and not expect that paying customers who use the sauna for medicinal purposes or otherwise and need a particular temperature are TOLD that the sauna heat will be turned off WHILE they are using it.

1. Antidiscrimination training
2. Sensitivity to customers' needs
3. Basic business sense- give customers the service they have paid for.

Great leisure centre. Family friendly with good facilities. Efficient and helpful staff. Really nice place to visit and stay fit. 🙂

I visited the centre at Moulton in Northampton. I was served by
Polite, knowledgeable and very pleasant staff. The pool was clean and warm. The changing area was a little worn probably due to wear and tear. Overall I had a good experience.

I felt unwell today after using the sauna, so asked front staff to call the emergency number on my account which is my husband's number.. 'Sorry i can't find it' she said. I then asked her to check my husband's account for his number. ' Sorry i cannot find it' was the reply again. One second later, 'oh i found it but sorry the phone is ringing'. I then saw a young member of staff Callum leaving, who is a friend who could help by dropping by my home to ask my husband to collect me. The reply from another member of staff who just entered the reception area ' Callum does not drive.' What does Callum driving have to do with anything? What does it take to get help here?' I exclaimed. When i complained to the duty manager Mr. Blackman, two staff members denied my account. My husband asked to verify if all phone numbers were on file as expected. The duty manager confirmed that they were so. Staff were unhelpful...couldn't care less.....antidiscrimination training needed. More than 20 years membership, I've asked for help twice.

Zain is always helpful, encouraging and a brilliant teacher

Great and patient support from reception staff in navigating the online check in

The staff is really not professional.As I newly joined not provide any information much in detail.While ask them reception people are rude.

Excellent facilities and very helpful staff.

I had a membership at the London Aquatics Centre operated by Everyone Active, and overall the experience has been very disappointing.

The main issue is the constant closure of the pools due to events. This isn’t occasional disruption - it’s frequent and recurring. For example, both the competition pool and training pool were closed to paying members for several consecutive days in April 2026 and this included showers and changing rooms if you were using the gym and wanted to wash afterwards. Similar closures appear regularly throughout the year based on their own published schedules.

At times, this means you’re effectively paying for a swimming membership but have no access to any meaningful swimming facilities.

When access is restricted, the “solution” offered is to use other centres, but these are often miles away (e.g. Abbey Wood or West London), which is not a realistic alternative for most people in Stratford.

On top of that, there have been basic maintenance issues - including toilets without seats for an extended period (1 year) - which reflects poorly on the overall standard of the facility.

The most frustrating part has been the lack of response and extremely poor customer service standard. I raised a formal complaint and received no reply, and when I followed up in person I was simply brushed off.

Given the price and reputation of this venue, I expected a much higher standard of service and communication. Instead, it feels like members are paying full price for a service that is regularly unavailable.

I have since cancelled my membership and am now having to escalate the issue further.

Would not recommend unless you’re happy with very inconsistent access to the core facilities.