Everyone Active Bewertungen 

A bad experience with Everyone active. Recently there is an swimming pool being opened in Kenilworth Abbey fields. They deducted the amount for the membership and also provided the membership details.

Absolutely, disappointing that we are unable to login and see our details and after the payment.

Also, there is no proper communication channel, proper dedicated contact number, dedicated email to resolve the queries.

Also reset password to login to account is not working.

I dont know whether it is scam ? just deducting the money from the bank account without proper set up in the website.

The worst communication set up and interaction with the registered members. Hence please every one take care while registerting for the membership .

The worst service.

Avoid. Travelled there during rush hour . I had membership through wellhub, checked in right infront of staff, received a barcode but was denied entry because it did not show on the system. I told them its because I have not registered but instead of listening and doing there jobs they chose to unlawfully deny me and told me to take it up with wellhub even though they had a contractual obligation as a partner to let me in. Staff were also abusive yo me and another member of public.

I would like to make a formal complaint about an incident that happened today.

My daughter has been attending swimming lessons at this centre for two and a half years, and my three-year-old son started lessons two months ago. We have been regular customers, and although there have been minor issues in the past (such as the hairdryers often not working during winter), we have always been happy to continue coming.

Today I was waiting with my children before my son’s lesson. I was holding my phone because my parents are in Ukraine. Yesterday, their home was destroyed during the war, and I am constantly waiting for messages to make sure they are alive and safe. I was not taking any photos or videos. I even showed my phone to the instructor to demonstrate that I was not photographing anyone.

Despite this, a female swimming instructor, who was not even teaching my child, approached me and questioned why I had my phone in my hands. Shortly afterwards, a security guard came over and reminded me not to take photos. I already know this rule and fully respect it. At no point did I take any photos or videos.

A few minutes later, at 6:30 pm, which is the scheduled start time of my son’s lesson, my son walked towards the pool because he saw his swimming teacher. His teacher had not yet collected the children. The same female instructor approached me again and started telling me that my son should not be there. By the time she spoke to me, it was already 6:31 pm, and our teacher arrived immediately afterwards and took my son into the lesson.

I then asked her why she kept targeting me and why she continued to speak to me in this way. I do not speak English fluently, and I had already explained this to her. Instead of showing understanding, I felt that I was being singled out and treated unfairly.

I am a regular customer with two children attending lessons at this centre, and I have always followed the rules. I expect to be treated with respect. I would appreciate it if you could investigate this incident and ensure that all customers are treated professionally and respectfully in the future.

Aquarobics classes with Valerie are great fun, and give you a fantastic, low impact, workout. Highly recommended!

Fabulous facility with friendly approachable staff. My son had a great 7th birthday party thanks to Reece and Joe who hosted us at Clip N Climb Maryport. Thank you so much. Highly recommend.

On my LIFE is the most bullsh•• platform ive EVER used. This cr•p has to be made with open source code and a dream. Dont even try make an account, had me making it 6 times.

Helpful staff and good clean facilities.

My review relates to how the junior programs are run. They have introduced a 50 weeks programs meaning that courses run continuously through summer and those who are leaving still must pay if they want to retain the spot. This is basically a way to tax parents, and then they pretend to be community friendly.

I have been using the referral exercise classes for 6 months now and found them to be very effective in building my fitness levels after a replacement knee sometime ago. Lorraine the instructor works hard to deliver a range of exercises in circuits. I recommend it for any age group because you can exercise at your own pace within the plan for that session. I am very grateful.

I've been with everyone active now for about four years and it's hard to really say it's been a pleasant time. The Everyone Active gym in my area is the only gym within a few miles so it's really the only option.

The gym itself only opens at 6:30, which isn't great if you've got a day job you need to get to. It's always a bit of a rush in the morning.

The equipment is old and constantly out of order.
They insist you use the app to get into the gym, only it doesn't actually work most of the time so you struggle to get inside. If you happen to change mobile phones and don't contact them about it your app won't recognise your login and you won't be able to get in either. I have to always just hope that a staff member is nearby the door, because almost every time I need to call them over to let me in. Luckily they usually are near the door because almost every person visiting the gym has this same problem.

The price has of course also steadily been going up...with no improvement to any of the services.

The only saving grace, but this is because of the area and not Everyone Active, is that the staff are all really nice and lovely.

First the receptionist then Ben from the membership team were very welcoming. Ben is very professional and helped setting up my membership, demonstrating how to use it whilst indicating he and any member of staff would remain available for help on my induction visit tomorrow.
He is to be commended on his tenacity as he did not give up when I cancelled a couple of times and was still patient and smiley and helpul when I finally turned up! 5 stars first impressions!

I have used this centre at Vale Farm for many years, ever since moving into the area in 2006, and have always found it welcoming and well maintained. I would recommend it for anyone who wants to keep fit and healthy.

The centre is great and staff always welcoming and helpful. The instructors are always friendly and give alternatives for those with injuries. So five stars on this side.
My only issues are with head office who never respond to questions and seem to be hiding behind the centres. If you pay your subscription then you should receive the service no matter the level in the organisation. It is common courtesy to receive a response, especially from the CEO

Still no response regarding a no show charge which is incorrect I even had the help from a receptionist at another site to log it through the app ….think this qualifies as a scam

There is obviously an issue with the air-con, everyone has been complaining for months. Temperature regularly sits around 30 degrees. Currently at 44 degrees. Must be breaking some regulations.

Update - 23rd June, currently at 44 degrees inside the gym.

Westcroft has a strict £4 no‑show policy, and that’s fine — I’m happy to pay when I genuinely miss a class. Recently, I was charged £4 for a no‑show and I simply asked if it could be removed considering the situation with the recent instructor no‑show incident.

Around 30 members were left waiting for a class that should have been cancelled. The instructor had already called reception to say she wasn’t coming, but that information was never passed on to us. No update, no apology — just a group of people standing around for a class that wasn’t happening.

My £4 charge was correctly linked to a different class, and I didn’t dispute that. I only asked for it to be removed as a gesture of fairness, given that members are held to strict standards while staff errors go unacknowledged.

The request was ignored.

The classes themselves are great, but the communication and accountability need serious improvement if they expect members to follow the rules so closely. A simple £4 credit could be added to members account to make it fair rather than ignoring us.

Lovely leisure centre, but dont join inf you want to regularly take classes... Most are over subscribed...eg Body Balance class iwith 40 places had 27 on the waiting list to attend. Several of us have complained over the past year that there are not enough classes, even though the gym studios are often empty. a recent Tuesday 8am class is welcome but does not address the general lack of provision.

I have just joined Eastwood Leisure Centre and had an introduction session for weights in the gym given by Olly. He was excellent. He understood where I was coming from as a runner losing upper-body muscle mass with age, and led me through a set of balanced, holistic exercises to support my running and develop upper-body strength. He explained and demonstrated everything clearly and ensured I was doing each one properly. After decades not setting foot in a gym, I am feeling confident to start my fitness journey now.

Honestly, the council giving this away to this company to run, is massive shame. We have started going to Tiverton now. This is because the pool is cold. And the booking system and website has been designed by someone that has no clue on customer journey or ease of access. Timetable? what timetable? you have to spend ages filtering through different options to find out if something is on, and even then its incorrect.

The fact we have to avoid using the 2 pools in Taunton because its sooo badly run, is super frustrating.

I had a wonderful experience at Horfield leisure Center
I’m disabled and so is my friend , the staff were welcoming , patient , took time to explain everything to us and so helpful.
The lady at reception was great , thank you! We also visited the cafe the staff really went the extra mile I have shakey hands due to my disability and a lovely young lady carried my drink to the table for me. We felt very welcome and we will be back!
Thank you again to a fantastic staff team !