Esupplements Bewertungen 

Antwort von Esupplements

18. Juli 2018

John,

I am so sorry that you haven't received your order yet. Orders with the free shipping method are delivered within 3-7 business days. Business days are calculated Monday through Friday so it can take up to a week and a half from the time it was shipped out. I wasn't able to find your order through the information given but if your order is past the timeframe, please contact our customer support at support@esupplements.com and we will be happy to assist you further with your order. Thank you so much for your patience!

Thank you,
Jessica

Antwort von Esupplements

20. Juli 2018

Lisandro,

Thank you for bringing this to our attention. The website should have this capability but we are having our website engineers run some tests on this today to make sure that it's working correctly. Thank you again for letting us know and please let us know if there is anything that we can further do for you.

Thank you,
Jessica

Antwort von Esupplements

16. Juli 2018

Matt,

I apologize that you're subscribed to our email list. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email that we send you. Thank you for your input! Please let me know if there is anything that I can further do for you.

Thank you,
Jessica

Antwort von Esupplements

10. Juli 2018

Jimmy,
I'm glad to hear that you received your order in a timely manner. Let us know how you like them!

Thank you,
Jessica

Antwort von Esupplements

15. Juni 2018

Wayne,

I apologize for the poor experience that you had with us. We were closed on Memorial Day, which is why we were unable to answer your email until that Tuesday. We answer all emails within 1 business day (not including Saturdays, Sundays, or National Holidays). I have escalated the issue with the flavor of your protein to our website team to see what could have gone wrong.
As for the order, we want to make it right to you so I have refunded you fully for the chocolate COR-Performance Whey and you'll be receiving a refund confirmation email shortly. I understand if the issues with your order left you with a bad taste in your mouth and even if you don't purchase from us again, we want to make things right. Please let us know if there is anything that we can further do for you.

Thank you,
Jessica

Antwort von Esupplements

13. Juni 2018

Donnie,

I am so sorry that you did not receive your order when you expected. Our shipping time frame is in business days, which is Monday through Friday and does not include holidays. If you ever need your products faster, we do offer expedited shipping methods.
I see that your order was placed on May 18th (Friday afternoon) so it was shipped on Monday, the 21st and delivered to you on the 29th. Because of Memorial Day, you actually received your order on the 5th business day. Again, I apologize if this was unclear when you placed your order with us. If you have any further questions or concerns, please let me know.

Thank you,
Jessica

Antwort von Esupplements

6. Juni 2018

Hello,

I am so sorry that the product didn't work for you and we'd be happy to send you the return instructions so you can receive a refund for this product. Please feel free to email us at support@esupplements.com with your order number or the name on your order and we'll be able to assist you further with this. Thank you so much for your input! If you have any further questions or concerns, please let me know.

Thank you,
Jessica