Essential Nails Bewertungen 1.058

TrustScore 3 von 5

3,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Terrible! Website down over Xmas and new year rang their training centre they sounded interested and unhelpful. It's been over 5 days and they're posting Instagram updates linking to the webpage tha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Q essential nails and also buy a lot of their products which I cannot fault. However the customer service isn’t as good unfortunately. I have contacted them for help a few times regarding stock and it... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The essential nails kit came with absolutely everything you needed to do the course, from a dvd to nail files from acrylic to topcoat. Only suggestion would be update the dvd when you see someone usi... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I think essential nails is a great training provider and love how it gives people the opportunity to learn from home. However, the training cds are in desperate need of updating. In fact, it’s a lit... Mehr ansehen

Unternehmensdetails

  1. Bildungseinrichtung
  2. Nagelstudio

Vom Unternehmen geschrieben

Essential Nails are UK's leading Nail Technician Educators, teaching you Acrylic Nails, Gel Nails, Nail Art and UV Gel Polish, as well as offering Professional Salon Products like Gelaze® UV Gel Polish and the highly acclaimed Nail Trainer® to salons and colleges all over the world.


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

1058 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 1 von 5 Sternen

Terrible

Terrible! Website down over Xmas and new year rang their training centre they sounded interested and unhelpful. It's been over 5 days and they're posting Instagram updates linking to the webpage that isn't up or working joke of a company. Really needed a product from their webpage and can't even view it. AVOID THIS SHAMBLES

1. Januar 2025
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Hi Daniel We are so sorry you couldn't contact us while we were closed for Xmas (Our social media posts are pre scheduled). The website issue was fixed as soon as we became aware of it but there was a delay as we were closed, apologies for the inconvenience. We are open again now for the new coming year and are happy to help with anything you may need.

Bewertet mit 4 von 5 Sternen

I recently completed the acrylic nail…

I recently completed the acrylic nail course with Essential Nails, and the support I received was exceptional, especially from Jo, who was brilliant throughout my journey. The courses offer valuable assistance and guidance, making it a worthwhile experience. However, I feel that some resources, like the training CDs, could use an update to align with current industry practices. While I've also faced challenges with customer service and found the product availability limited, the overall opportunity to learn from home is a great advantage. With some improvements, Essential Nails could be even more remarkable. Overall, a solid 4-star experience.

21. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company

I've recently just passed my acyrlic nail course ,I can say the company is really good there is lots of help advice available I had jo she has been really supportive and been brilliant from my start of the journey till end she is fab thankyou so much feels like all that work and effort has paid off it feels amazing 👏, when u recieve your certificate, if u study hard it really does help and anyone who is looking into doing a course I would recommend essential nails 💅 5 x stars 🌟

18. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Perhaps too busy to care

Perhaps too busy to care.

Old colour removed with a machine and not good for the nail. Alcohol better

Missed out steps to prepare the nails. Not trim the skin around the nail, didn’t push the cutical back.

One broken nail had fixed acrylic nail not straight

28. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Essential Nails

Hi Tukta
Unfortunately you have left your review for the wrong company. We are not a nail salon. We are a Nail Technician training company. Please if you don't mind can you remove your review. Thank you.

Bewertet mit 5 von 5 Sternen

Brilliant customer service if something…

Brilliant customer service if something is not quite right. Makes such a change these days

7. April 2023
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Thank you for your kind words! We're delighted to hear that you've had a positive experience with our customer service. Ensuring everything is just right for our students is our top priority, and we're glad to know we've made a positive difference for you.

Bewertet mit 5 von 5 Sternen

Brilliant Course

I have recently started the Gel Nail extention course as a complete beginner with no previous experience of any of the beauty industry.

I chose this course as it is online and works around my family and work life and i can pick up when it suits me.

I have found the course very easy to understand and problems or struggles i have had with the techniques the tutor at Essential Nails has been brilliant at helping and assisting.

I am able to contact at anytime through a facebook page so if im working late i know i can message my queries and i am always responded to quickly.

The team are brilliant on the phone too with explaining or getting any questions answered.

If anyone is looking at starting a new career or hobby in their own time with amazing support Essential Nails is the company to go to!

8. März 2022
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the Gel Nail Extension course and finding it flexible enough to fit around your family and work life. It’s fantastic to know that the course is easy to understand and that our tutor has been able to assist you effectively with any challenges you’ve encountered.

We pride ourselves on providing excellent support, so it’s great to hear that you’ve found our Facebook page and phone support helpful and responsive. Your kind words about our team mean a lot to us.

We are delighted that you would recommend Essential Nails to others looking to start a new career or hobby in their own time. Your feedback is incredibly valuable, and we’re here to support you every step of the way on your learning journey.

Thank you once again for choosing Essential Nails!

Bewertet mit 5 von 5 Sternen

This company have always been TOP RATED in my opinion.

This company has proved themselves to be trustworthy and hard working and time and again, have ALWAYS delivered! I will never stop using them because of their tireless and first class workmanship. Thanks guys, love your work, its always top quality!!!

7. März 2022
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Thank you so much for your fantastic feedback! We're thrilled to hear that you consider us top-rated and trustworthy. Your continued support and appreciation of our hard work and quality workmanship mean the world to us. Thanks again for your kind words!

Bewertet mit 5 von 5 Sternen

Good friendly people to deal with

Good friendly people to deal with. Like to thank them for going above and beyond in helping me with a problem of my own making, couldn't ask for better service.

7. März 2022
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Thank you for your kind words! We're glad to hear that you found our team friendly and helpful. It was our pleasure to assist you, and we're always here to provide the best service possible.

Bewertet mit 1 von 5 Sternen

My experience and appealing service

If i could post no stars I would, I think this is honestly the worst company I have ever worked with. I have been a qualified BTEC level 2+3 Beauty Therapist since 2014 and have been working in the industry since then. I had not had training on extensions and as it was popular treatment thought I would look into some training. Well I wished I never spent over £1000 for training- waste of money!!

I did some research and a friend has done a gel polish course with EN so I looked into the acrylic, gel and maintenance courses - I was contacted by a pushy sales person but signed up for the courses as it did sound great. ( too good to be true tbh)

When I received the items they were cheap looking and not of any good quality - the training hand was good but that is all.

I then put the video on for the acrylics course bearing in mind it’s 2019 and it’s a video from the 80’s a lady training you and I’m there thinking things have changed in nails and the industry since the 1980’s. I then put the other two videos on and they were the same !

I contacted EN only to be told that is correct, I then asked for a refund as I wanted a new and up to date course not one from way back and they refused. This then took months of emailing back and forth for it to go to the CEO David and he advised no refund but would fund the products until I finished the course, this was to stop my complaint going official and to the fos.

I have not finished the course to date as again I am working full time and have a family whom I help out with. I mentioned I needed some products only for a reply to say they are not sticking to there end of the complaint. I am appalled at this company and will never trust an online training course again because of this.

I have not completed the course and would really like to as it cost me over £1000 and a year to pay this off but I need the additional products as promised but nothing from them.

I found them very rude also please be aware !!

23. Dezember 2020
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Dear Emily

We are truly sorry you feel this way as we did our best to accommodate you. As we explained to you our teaching method is to teach the core techniques as these do not change. Styles come and go but the basic methodology remains the same, and while we agree that Gina Wallace’s personal appearance could be seen as dated this is her choice and her internationally renowned skills as a nail artist are not determined by her clothing choice.

We have recently converted the course to online and did reshoot it with Beth Lockhart and the very experienced Sarah Gooderham, however staying true to our brand is important to us and we used the same core techniques that Gina taught in the original course.

As stated by our director in your communications with him, we did promise to supply any additional products you may have needed to complete your courses, although the course kits do include everything you need, and he agreed to you trying some additional products. At your request we sent you 3 separate orders totalling £305.76 your orders did contain items not used in the courses you have, we honoured them but at that point decided we could not continue to do so. We have not received any of your assessment work needed for the courses as yet but that is open for you to do so at any time.

We would very much like to see you join the many thousands of our graduates who have completed our courses and gone on to have successful careers in the nail industry. We would like to offer you the new online Acrylic Extensions Tuition & Theory as a gesture of our continuing generosity. Please feel free to get in touch (support@beautytrainer.co.uk) so we can arrange this for you.

Kind regards
Essential Nails

Bewertet mit 1 von 5 Sternen

Feedback is very poor

Feedback is very poor. I had an email telling me I had passed my course only to receive my nails in the post a few days later and a request to resubmit two of the nails. I have decided not to complete my other courses as I have no confidence whatsoever in the tutors. I'll just chalk this waste of money to experience

10. Januar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very expensive for the products…

Very expensive for the products quality!!! And the courses are horrible and really really old techniques. For the gel they still using tips are years people don't use tips or very rarely.
The worse money spent in my life

6. August 2019
Bewertung ohne vorherige Einladung
Essential Nails-Logo

Antwort von Essential Nails

Hi
Unfortunately without a name we are unable to respond directly. We are sorry you were not as happy with our products as all our other customers. From your profile I'm assuming you aren't English but here in the UK, tips are still widely used in the nail industry. Our starting out extension courses clearly state they are taught using tips, this information is freely available before ordering. As we have previously stated we teach the core techniques and these do not change. It's a shame you didn't contact us directly with your concerns when you received your order and given us the opportunity to direct you to our Sculpting course for more experienced nail techs.
Kind regards
Essential Nails

Bewertet mit 3 von 5 Sternen

Experience up until EN stopped doing…

Experience up until EN stopped doing corses has been great. Since then had a few problems. Hard to get in touch, ordered something for it to take over 1 week and then got a card through the door saying the postage hadn’t been paid so I then had to pay the postage again. If only it went back to the way it was before.

16. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Restocking order

Placed a restocking order recently and unfortunately one of the items wasn't quite the same as I'd received in past orders. I contacted EN directly and they couldn't have been more helpful. The item was quickly replaced with no issues.

15. März 2019
Bewertung ohne vorherige Einladung

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