Escentual Bewertungen 3.288

Escentual are a brilliant Company to buy from! Their Customer Service is ABSOLUTELY EXCELLENT! Would highly recommend, thank you.

Une expérience très positive.Facilement accessible pour commander et livraison rapide.Tout était parfait

Bought from Escentual several times. Always excellent prices and service. Will certainly continue to buy from them.

Absolutely great! Never had an issue and I am a client from probably 8 years. Always excellent service and great sale prices.

Great prices and products, quick delivery, I would recommend to others

Easy to order. Great price and fast delivery

I love buying French pharmacy cosmetics that aren’t widely available in the UK, and Escentual always has everything I need. Great prices, fast delivery, and lovely freebies. I’m very happy with my order.

Lovely deodorant spray at excellent price and quick delivery.

Over my expectations with good quality products and amazing delivery and customer satisfaction!
Would recommend to anyone!

Customer service is fast and very helpful if you have a query about your order, promotions are worthwhile, my products are always in stock and quick delivery.

Fast delivery. Excellent price. Will use again

Straight forward, clear communicationa and a reasonably prompt delivery. Tried to buy another brand for my wife - but sadley not stocked or I could not find it on the site.

I have been buying from Escentual for years and they have been great.Good choice and goods always come quickly.

Excellent service and very quick delivery, Thankyou.

Haven’t used it yet as it is for my holiday. Delivery was super speedy and it was really well packed. Great value for money, highly recommended.

Good prices and Fast Delivery

Great price and quick delivery very satisfied

Ordered a few times now from Escentual and each time was very happy with the products. Also the order came within days. Very prompt. I would recommend to others and I will be shopping from here again

Order #803282850 I never received my parcel and I’ve been completely ignored by customer service for over a week now.
The so-called photo proof of delivery doesn’t actually show that the parcel was delivered to me. It looks like the courier left it at my door, which is not something I ever agreed to, I never gave safe place instructions or authorised the parcel to be left unattended. Under the Consumer Rights Act 2015, goods are the retailer’s responsibility until they’re physically in the customer’s hands, so as far as I’m concerned this delivery was never completed.
I’ve emailed customer service explaining all of this and asking for a straightforward refund. Over a week later, I’ve had no response and no resolution. No acknowledgement, no update, nothing. For a company that sells premium products at premium prices, the after-sales service is seriously lacking.
All I want is a refund for items I never received that’s not unreasonable. If this isn’t resolved soon I’ll be raising a chargeback through my bank, which I’d rather not have to do but I’m running out of options at this point.
Really disappointed with this whole experience. I’d think twice before ordering from Escentual again and I’d advise others to do the same until they improve how they handle delivery issues and actually respond to their customers.