I ordered a Paul smith zip polo t-shirt & when I took it out of the pack it looked dirty , had marks all over it . Should be checking the items before they’re sent out & this clearly wasn’t . Really d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered a Carhartt Tshirt (which is great by the way) which got delayed thanks DHL. The EQVVS team were so responsive and helpful to my enquiries to see if they could help track it down as the DHL lin... Mehr ansehen
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic... Mehr ansehen
Unternehmen hat geantwortet
EQVVS - the website is well laid out and easy to navigate. Description of the item is full and accurate. Payment was easy there are several ways to pay covering every reasonable possibility. My items... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
EQVVS aims to provide the latest on-trend, premium menswear brands to push the boundaries of our fashionable shoppers.
Kontaktinformationen
High Street 281, LN2, Vereinigtes Königreich
- info@eqvvs.co.uk
- www.eqvvs.co.uk
4,2
Gut
479 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing Arriane!!!
Probably one of the best customer service experiences I’ve ever had, I made an error on my delivery, messaged the team directly and Arriane got back to me on the same day, amended my mistake at no extra charge. Saving me a huge hassle! Amazing! Deffo be shopping here again
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the great review Jordan! We're so glad to hear that Arianne was so helpful and solved the issue so quickly - she is the best! It's great to hear you had a great experience with us and we look forward to your next order :)
Thanks,
EQVVS
Great communication with the support…
Great communication with the support team. my item arrived on time. thank you!
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the great review! We're stoked to hear that our support team was on point and your item arrived right on time. We hope you love your order and hope to see you on the site again soon!
Thanks,
Dominic
Ralph Lauren Jacket
I bought a Ralph Lauren jacket which developed a manufacturing fault . RL told me that I had to contact Eqvvs re my issue. I contacted Eqvvs by email and had an immediate phone call back from Dominic in Customer Services. Dominic was outstanding in his approach to my issue and I'm pleased to say that he resolved my issue promptly and efficiently. TOP CUSTOMER SERVICE Thank you Eqvvs and DOMINIC
23. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks a ton for the great review! We're so glad to hear that the customer service team sorted everything out quickly. We really appreciate your kind words and are always here to help. If you need anything else, just give us a shout.
Thanks,
EQVVS
Fantastic Customer Service
First time ordering from EQVVS for a Christmas present; unfortunately I ordered the wrong the size for my daughter and I missed the return date to exchange it. I wrote to customer services and Dominic was so helpful sorting out an exchange and making sure the right size was available for me. He was very responsive - customer service at it's best! I would certainly use EQVVS again with confidence.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hello again Victoria, thank you for taking the time to leave a review. We have our rules and policies here at EQVVS, but we are always happy to hear our customers out and see how we can help! I'm glad we were able to sort you and your daughter out with the right size shoe in the end. It's great to hear you'll be back from more - we can't wait!
Thanks,
EQVVS
I've ordered many times from EQVVS and…
I've ordered many times from EQVVS and have never had any issues , kept up to date with orders and never had to wait long for my orders to be delivered
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thank you so much for the review Kevin! It's great to hear that you've had such a positive experience shopping with us. I can see you've had a few orders with us recently and we really appreciate your business! Looking forward to seeing you on the site again soon mate.
All the best,
EQVVS
Excellent experience
I ordered a jumper online which arrived the following day, communication was excellent throughout and I can't fault the experience or service, this is the way it should be done, thanks.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the great review and 5-stars! We're stoked to hear you liked your jumper and how quickly we got it out to you. We do our best to help our customers out with any issues or questions they have so I'm glad you had a nice experience.
Agreed. This is the way it should be done.
Looking forward to sorting you out with your next order!
Cheers,
EQVVS
Staff are always very very helpful
Staff are always very very helpful
I always make a point of visiting when I go to Lincoln.
5. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the review Darren! The shop floor staff really are great, aren't they?! I'll pass on your kind words to them. We look forward to your next visit :)
Thanks,
EQVVS
Don’t Order From EQVVS !
Ordered 2 x F P polo shirts in the sale that on arrival didn’t look like their website images. The on-line returns process was awful, no offer of a refund, just an exchange or store credit ! no contact number on the men’s wage page but when you do find it, it’s an automated message saying it’s contact by email only. Web page states there’s on-line chat but there isn’t so you have to email stating you want a refund which they’ll do if they deem the returned items are as delivered. I didn’t even unpack my items, quality looked poor for the money. My advice, Do Not Order from EQVVS until they’ve resolved all their online problems, as wasted hours messing about with the returns / refund !
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hello again Gino, thank you for your feedback and review.
Once again, we are really sorry that you were not happy with the quality of the Fred Perry Polos. As stated in our first email, you were always welcome to return them to us for a refund.
We were aware of a brief technical issue with our returns portal last week where customers were unable to select the return for refund option. Our customer service team let you know about this and explained that we would edit your return after it was submitted.
We completely understand your frustration of not being able to call us when you tried to navigate this technical issue but I'm glad to see that our customer service team kindly submitted the return request on your behalf.
We are looking forward to receiving your return parcel so we can process your refund, but I hope you understand that this cannot be done until the polos are returned back to us.
We are really sorry that you had a poor experience when trying to return your order but this technical issue has now been fixed and we're glad to see that our customer service team was able to help you return your polos.
Best,
EQVVS
Excellent next day delivery on time…
Excellent next day delivery on time great Ralph Lauren zip up five star all round 👍👍👍
9. Januar 2025
Bewertung ohne vorherige Einladung
Amazing!
I purchased a Barbour item 6 months ago that was faulty after a few uses, I contacted customer services and received a very prompt response advising that they no longer had the item in stock and were unable to offer a replacement and it was agreed that it was a manufacturing default and I was offered a refund. The service and the staff are super efficient and I have to say, Dominic from the customer service team is absolutely outstanding! He's a credit to the company.
5. Januar 2025
Bewertung ohne vorherige Einladung
Easy on line quick del quality goods
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the 5-stars Shawn! We're really glad to hear you had a smooth shopping experience with us and were happy with the goods! We look forward to your next order.
Thanks,
EQVVS
Bargain Armani Jeans
I bought a pair of armani jeans in the sale. Saved £90 and the jeans were delivered in just a few days. A real bargain
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the great review Michael! I'm glad to hear you like the jeans - good choice by the way - and you've done very well getting these in the sale! We aim to ship orders as quickly as possible so you can enjoy it as soon as possible. Look forward to seeing you on the site again soon!
Cheers,
EQVVS
Correct item, incorrect colour.
Sent me the correct item but in the wrong colour. When contacting them, they claimed they were out of the colour I requested.
So they decided to just waste my time by sending me an alternative they assumed I’d like.
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hi Scott, thank you for taking the time to leave a review.
We're really sorry that the jacket was sent to you in the wrong colourway.
As explained over email, this was due to a rare mistake where the colourway you were after was incorrectly linked to a barcode of a different colourway.
Please feel free to get back to us over email if you'd like to take us up on our offer of a full refund for this error :)
We really appreciate you flagging this issue with us as we are now able to fix this rare error within our stock system.
All the best,
EQVVS
Great tshirts
Great tshirts, good quality as good graphics
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thanks for the great review! I'm so glad to hear you like design and quality. Hope to see you on the site again soon!
Thanks,
EQVVS
Still not recieved my order ordered…
Still not recieved my order ordered over a week ago that was a xmas present,its now xmas eve an no sign of it,trackings useless
24. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hi Ciaran, I'm really sorry to hear that your order wasn't delivered in time for Christmas! Thank you for letting us know here, but could you email info@eqvvs.co.uk with your order details please so we can look into this further for you? Hope to hear from soon so we can get this sorted.
All the best,
EQVVS
I was really worried about a Hugo Boss…
I was really worried about a Hugo Boss Hoodie I had ordered for my Grandson which had not arrived. I had written an email to complain about it. No sooner had I sent the email when my parcel arrived! I sent another email and was answered by Dominic who was so very kind and helpful about ordering items from the Company in the future. I was delighted with his kind attention to me, and will not hesitate to order from them again.
Many thanks and Kind Regards to all the
staff.
Marion Barnes
18. Dezember 2024
Bewertung ohne vorherige Einladung
Very quick and efficient service
Very quick and efficient service - especially appreciated during the hectic festive season - items arrived on time and exactly as stated - thank you 🙏
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Thank you so much for your wonderful review! So happy to hear you were happy with your order and it's speedy delviery. We appreciate your support and look forward to your next order!
Merry Christmas!
EQVVS
Immediate positive customer service
So expensive socks in a damaged presentation box arrived. I contacted customer service immediately and received a reply almost the second I sent it. I have to say that though I was disappointed by the damage ( the box was part of the designer ethos) I was not disappointed by the eagerness of the company to make amends which they did to my satisfaction. Customer service was excellent and immediate something that is rarer than it should be these days. There was a real personal touch here and it was appreciated. Well done 😊
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hello again Elizabeth, thank you for your kind words. These socks make for a great gift so I'm very jealous of the recipient! Order issues are rare but I'm really happy to hear you were happy with how we resolved your issue. We hope to see you on the site again soon! :)
Thanks,
EQVVS
Everything great thank you very much…
Everything great thank you very much great service +++++.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von EQVVS
Hi John, thank you for the great review! I'm glad to hear you're happy with your jumper and we hope to see you again soon!
Thanks,
EQVVS
Antwort von EQVVS
I'm glad to hear you like the bag Yusuff! Thanks for the great review and we hope to see you on the site again soon.
Thanks,
EQVVS
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