What a great company! Sent my cover on Tuesday, and received the replacement cushion on Saturday!! It is so comfy and at a great price too.. Responded to emails quickly, rang me on Wednesday, to discu... Mehr ansehen
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Das sagen Bewerter
Fantastic company that I’ve used many times . Good quality foam that arrives quickly with perfectly cut dimensions at great prices . They are always helpful On the phone with any queries regarding... Mehr ansehen
SCAM – AVOID AT ALL COSTS. This company took my money and never delivered anything. They completely ignore phone calls and emails. Zero customer service, zero accountability. This is either gross... Mehr ansehen
What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
eFoam foam cut to size and shape.
Kontaktinformationen
Unit 20 Barton Ind Park Etruria Way, WV14 7LH, Bilston, Vereinigtes Königreich
- 0800 0439990
- info@efoam.co.uk
- www.efoam.co.uk
4,2
Gut
563 Bewertungen
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Das haben sich andere Leute angesehen
Very shady experience with this company
I would rather have spoken to a manager privately about this, but the staff unfortunately made that impossible.
I made a payment for some foam over the phone, and less than half an hour later a reoccurring direct debit to an unknown account was created. Perhaps this was a coincidence, but as I never usually give my bank details to anyone, I think not.
The incredibly shifty way the staff acted when I asked to speak with/get a call back/email a manager also suggests something very odd is going on among the sales team at this company. I have now had to cancel my card and make a claim to refund the fraudulent reoccuring payment and have reported the incident. I would avoid.
If any of the management team see this, I’d be keen to discuss further. On a different note, the foam was fine.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Dear Eliisa,
We are truly sorry to hear about your concerns. However, we find the accusation of fraud to be both unfair and unjust. We assure you and others that we are a well-established, legitimate business with over 25 years of reputable service.
Please note that we do not retain any of your financial details. Our sales team were unable to assist further over the phone due to the lack of specific information regarding your inquiry. As it was mentioned by yourself to be a private matter, you were advised to email us for further assistance.
SIMPLY FOAM PRODUCTS LTD T/A Efoam is enrolled in VikingCloud's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.
We are committed to resolving any issues you may have. You can contact us directly at info@efoam.co.uk so we can address your concerns promptly.
Regards
eFoam
eFoam, Why look anywhere else ?
Ordered x3 seat cushions for a rattan sofa in our conservatory. After looking at various types of cushion foam on the website i opted for reflex superior firm foam with a stockinette cover. Price was surprisingly reasonable as there is an excellent discount if you purchase more than 1. Arrived by tracked FREE delivery in 48hrs and surpassed my expectations. Quality is amazing and fitted into our original cushion covers perfectly and are super comfy. I would highly recommend this great company and would not hesitate to use them again. ⭐️⭐️⭐️⭐️⭐️
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you so much for your wonderful review Gareth! We're delighted to hear that you are pleased with the reflex superior firm foam cushions and that they fit perfectly into your original covers. It's great to know our discount and free tracked delivery met your needs. We appreciate your recommendation and look forward to serving you again in the future!
Kindest regards
eFoam
excellent service from start to finish
excellent service from start to finish
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your 5 star feedback Charlie, it is highly appreciated. We continuosly strive to provide a high level of service in all aspects and we are delighted to hear you have been happy with our service from start to finish.
Kindest regards
eFoam
POOR PRODUCTS AND SERVICE -AVOID
As mentioned by others here, the density is NOT AS DESCRIBED. The seller provided foam which was IDENTICAL to soft foam previously purchased and the seller advertised this as "severe density" meaning it should be MUCH harder. Hence the product WAS MIS-SOLD. The seller was obstructive and has poor customer service. As the seller knows, it is not practical or cost effective for us to return the foam as the shipping and travel to shipping office is hardly worthwhile so wants the claim rejected, very, very poor business practise.
11. April 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Dear Jeff,
We are sorry to hear you did not find the foam as firm as you had hoped. Please know that we take product accuracy very seriously, and as explained we assure you that the foam supplied matches the specifications advertised, including the density. Upon receiving your claim of a refund, we agreed for the item to be returned and refunded in full.
Kind regards
Efoam
The service was amazing.
The service was amazing. Ordered Sunday p.m.
Delivery Tuesday p.m. Foam exactly the correct size.
Made my home made bench covers look really good.
I would highly recommend.
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service and that the foam was the perfect fit for your bench covers. We appreciate your recommendation and are here to assist you anytime you need. Thanks again for choosing us!
Kindest regards
eFoam
Ordered online true to there word…
Ordered online true to there word delivery was spot on as sizes too perfect well done.
29. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your review David, we are delighted you were pleased with our cut to size foam products and speedy delivery, thanks again!
Kindest regards
eFoam
Easy to use guidance for sizing and…
Easy to use guidance for sizing and shape of foam I needed to order. Great price and excellent delivery time.
26. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Hi Michael, thank you for your review! We're delighted to hear that our sizing and shape guidance made your ordering process easy.
Kindest regards
eFoam
Excellent service
The receptionist I originally spoke was very helpful and advised me to go into the offices as I hadn’t realised how close I lived to them. The advice and help I was given was clear and useful making my final choice an easy decision. The final product was just what I wanted. Excellent service from beginning to end. Thank you.
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your kind feedback! We're pleased to hear that our receptionist was able to assist you and that you found our advice helpful. It's great to know that your experience with us was excellent from start to finish, and that you're satisfied with the final product.
Kindest regards
eFoam
Foamidable!!!!
I required some foam for the Doggies bed. Debbie was a great help. Ordered the foam and it arrived within 2 days. Grear service, Great Prouduct Prompt delivery. (I'llbe back....)
1. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you very much for your 5 star feeback Kelvin, we are glad to hear you were pleased with our service and our customer care teams assistance met with your expectations.
Kindest regards
eFoam
Ordered foam that was advertised as…
Ordered foam that was advertised as severe (very firm)
Arrived and is very soft.
Definitely not as described.
They ignored my first email but eventually replied.
Not willing to refund.
Would definitely not recommend.
31. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Dear Andrew
We are sorry to hear you did not find the foam as firm as you had hoped. Please know that we take product accuracy very seriously, and as explained we assure you that the foam supplied matches the specifications advertised, including the density. As this was a bespoke customized order, we were not able to accept a return or refund on this ocassion.
Kind regards
eFoam
Highly recommended - prompt service and good quality
I used Efoam for two new sofa cushions. We have had a brilliant sofa bed for 20 years that was still in great condition apart from two backrest cushions that were losing their shape.
I sent off measurements to Efoam and they sent, within days, 2 made to measure cushions, with dacron/stockinette cover, which fit perfectly into our cushion covers.
Brilliant, accurate and quick service. Also very reasonably priced at £71 for both foam cushions. Would highly recommend.
23. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you so much for sharing your experience, Anna! We're delighted to hear that our made-to-measure cushions were the perfect solution for your sofa. Providing accurate and quick service is our goal, and we're thrilled that we could meet your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Kindest regards
eFoam
Excellent service
Excellent service, very pleased with the foam cushion replacements for my sofa, looks like new!! Thank you, will certainly buy from this company again!
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your kind feedbakc, we are pleased you have been happy with our service and can now enjoy your comfy new sofa cushions!
Kindest regards
eFoam
Fantastic service and excellent quality…
Fantastic service and excellent quality of foam. We ordered our modular sofa from another company and they did a horrible job of the seat fillings. Efoam made it extremely easy to order and vastly improve our sad seating. I made a mistake on my first order and Debbie helped rectify it immediately the next day. Very happy and will definitely order again!
19. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our service and that our foam helped improve your seating comfort. We're glad Debbie could assist you promptly and efficiently.
Kindest regards
eFoam
Quick and Great Range if Foams
Very quick delivery and packaged well so nothing was damaged, great range of all sorts of foams you’ll be hard pressed to find a better range, I’ll use them again no problem
1. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Many thanks for taking the time to leave feedback, we appreciate your kind words and are happy to hear you have been pleased with all aspects of our service and products. Thanks again.
Kind regards
eFoam
Great Response
Debbie was very helpful and responded to my emails quickly and provided a speedy service. Highly recommend using this Company as their products are good quality for what we need them for.
17. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your 5 star feedback, we are glad to hear you were pleased with our service and high quality foam products.
Kindest regards
eFoam
Dont waste your money buying samples…
Dont waste your money buying samples from efoam, they sent thin bits that all felt the same. Wasnt able to make a decision based on what they sent so visited The Foam Centre Glasgow, which is where i thought i was ordering samples from as efoam had hijacked their google link. Gavin at The Foam Centre cut within an hour exactly what i needed.
3. Januar 2024
Bewertung ohne vorherige Einladung
Order placed 21st December
Order placed 21st December, email from efoam advising will be dispatched next working day. Still no order received.
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Efoam
Dear Michael,
We have checked and your order was actually placed on 29th December whilst we were closed for the holidays. Our website and Google info advised of our opening/closing days over the holiday period.
Your order was dispatched on 2nd January when we re-opened and is currently on route to you via Evri/Hermes, we can see the tracking details were also sent to you so we are quite confused by your review...
Wishing you a pleasant day.
eFoam
A good company selling good products.
I have used eFoam before and have now ordered some quality foam for a swivel chair seat it arrived well-packaged and fast delivery, with excellent service from a trusted company. Thank you.
28. November 2023
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you for your 5 star feedback John, we are pleased to hear you are continuously delighted with your foam orders from us :)
Kindest regards
eFoam
I was so impressed by the first class service
I was so impressed with the 2 ladies Debbie and Charlie I dealt with on the telephone on 2 different calls both were so welcoming, helpful and reassuring, they showed good knowledge of the products and ensured that details I gave were correct.
As for the product, Got what I wanted it arrived within 48 hours, it was well packaged.I would definitely recommend EFOAM all day long.
24. November 2023
Bewertung ohne vorherige Einladung
Antwort von Efoam
Thank you very much for your kind words Paul, we highly appreciate your feedback and are happy to hear our team were able to assist with your requirements.
Kind regards
Efoam
Excellent service
Easy to use website, good explanation of types of foam, suitable uses, coverings, and measuring.
Swift acknowledgement of order, prompt delivery.
Excellent product, just the job.
Excellent service.
1. November 2023
Bewertung ohne vorherige Einladung
Antwort von Efoam
Dear David,
Many thanks for your kind feedback, we are pleased to hear you have been happy with all aspects of our service and foam products.
Kind regards
eFoam
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