Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... Mehr ansehen
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Das sagen Bewerter
Very quiet solid fan and has 12 speed settings, in the extreme hot weather I only need setting upto 6 and that was more than enough for me. Easy to assemble and set-up and has useful remote. It... Mehr ansehen
Unternehmen hat geantwortet
Swift delivery which was great in the midst of a heatwave. Reasonably priced and very effective at cooling down an area. Choice of settings as well as a remote control, oscillating or fixed position.... Mehr ansehen
Unternehmen hat geantwortet
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Kontaktinformationen
400 North Circular Road , NW10 0AB, London, Vereinigtes Königreich
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4,7
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415 Bewertungen
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Would not recommend this company
Would not recommend this company, very poor customer service with a patronising twist.
**26th June update from my one line review above following ecoair response **
The sign of good customer service is a simple, “sorry, we messed up, how can we make it better”. I write a one line review and you respond with war and peace, shame you didn’t spend that much effort in the first place rather than send me screenshots of your delivery t&C’s. And to clarify, FedEx stated a scheduled delivery of Monday 23rd June between 8:50am and 12:50pm, not estimated as your edited version of events suggests.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Hi Mike,
Thank you for your review. We are sorry to hear that you felt our customer service was patronising, as our team responded politely and made every reasonable effort to assist you.
For the benefit of other customers reading this review, we would like to provide the full context from the email communication.
Your order was placed on Sunday, 21 June 2026. Orders placed during the weekend begin processing on the next working day, which was Monday, 22 June. The express service selected at checkout is advertised as delivery within 1–2 working days.
On Tuesday, 23 June, you contacted us because FedEx had sent you an estimated delivery notification, but the parcel had not arrived. As soon as you reported this, our customer service team contacted FedEx on your behalf.
At 3:33 p.m., our team advised you that we had called FedEx. FedEx explained that the parcel was with the driver and that they could not provide further information until the driver returned to the depot. We also confirmed that we would continue checking with them.
After you contacted us again, our warehouse spoke with FedEx for a second time. At 4:29 p.m., we updated you to explain that the parcel was being taken to your local depot and that FedEx would investigate what had happened once they had spoken with the driver. Our team also confirmed that they would continue contacting FedEx for an update.
The parcel was then delivered on Wednesday, 24 June, which was within the advertised 1–2 working-day express delivery period.
We understand that FedEx had originally provided an earlier estimated delivery time and did not deliver the parcel during that estimate. Courier delays or changes to estimated delivery times can occasionally happen and are outside our direct control. However, these situations are rare, and our team contacted FedEx promptly and kept you updated with the information available to us.
You also explained that your daughter placed a separate order at a similar time, selected standard delivery and received her parcel earlier. We understand why this was frustrating. However, separate parcels can be assigned to different vans, drivers, routes and depot schedules, even when the addresses are only a short distance apart. A standard delivery arriving sooner does not mean that the express service on another order was not completed correctly.
You later requested a refund of the £13.20 express delivery charge. Our team explained that express delivery is advertised as 1–2 working days. As your order was delivered within this period, the service paid for was completed and the express delivery fee was therefore not refundable.
The email chain shows that our team contacted FedEx as soon as the delivery concern was reported, followed the matter up through our warehouse and provided updates based on the information received from the courier. We are disappointed that you remain unhappy, but we believe your enquiry was handled appropriately and that the delivery was completed within the advertised timeframe.
The order process was easy the Aircon…
The order process was easy the Aircon unit came earlier than I thought which was a pleasant surprise especially as we now have a red heatwave.
The unit came well packaged and with everything in good condition and was easy to set up and operate.
The unit cooled the space down well and when set in auto kept the fan running and switched the chiller of when reaching temperature so saving energy excellent.
To have a remote is a bonus and the unit is very easy to operate but better instructions for the remote would help.
This is the third product I have had from Ecoair the others being dehumidifiers all have been excellent quality.
4. Juni 2026
Antwort von EcoAir
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that your EcoAir Apollo 12K Smart Portable Air Conditioner arrived earlier than expected and was well packaged and easy to set up. It is great to know that the unit has been cooling your space effectively during the heatwave and that you have found the automatic temperature control and energy-saving operation useful.
We also appreciate your feedback regarding the remote-control instructions and will pass this on to our product team for future improvements.
Thank you for continuing to choose EcoAir. We are pleased that your Apollo 12K portable air conditioner and previous EcoAir dehumidifiers have all met your expectations.
Pre ordered and arrived with no problem.
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to support team and within a few days correct link was received - only slightly more detailed than the quick manual, although I had found the filters prior to full manual received. Instructions for fitting the window curtain was helpful as not in the quick guide.Primarily purchased for cool air conditioning, but at present only 11°C outside 🤣 so apart from testing everything came on,not able to give a full review as to how effective.
4. Juni 2026
Antwort von EcoAir
Thank you for your lovely review.
We’re pleased to hear your EcoAir portable air conditioner pre-order arrived earlier than expected, was well packed, and that the quick guide manual was easy to follow.
We also appreciate your feedback regarding the QR code and full manual link. We’re glad our support team was able to send you the correct manual link, including the window kit and window curtain fitting instructions.
Hopefully once the warmer weather arrives, your EcoAir air conditioner will help keep your room cool and comfortable. Thank you again for choosing EcoAir.
DD3 Classic Mk3
DD3 Classic Mk3: dehumidifies and how! Some ergonomic howlers, however.
1. Best not to let the generous 4-litre tank get full, as it's then hard to transport and empty without sloshing water everywhere, due to its shallow construction and the lack of a defined route for drainage.
2. Filter suspended vertically on conical lugs that fit loosely into cabinet recesses. Difficult to keep filter from falling away while replacing cover. A friction-fitting arrangement - or hook attachments - would be so much better.
3. Side cover held on by slender lugs that are doomed to snap off, unless great pains are taken when replacing it after mandatory, fortnightly filter cleaning.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you for your detailed feedback.
We’re glad to hear the DD3 Classic Mk3 is performing well at dehumidifying. We also appreciate your comments regarding the water tank, filter fitting, and side cover.
This type of feedback is very useful, and we will pass your points on to our product team for future review and improvements.
Antwort von EcoAir
Thank you for your review.
We appreciate your feedback and are pleased to hear that you received your filter successfully.
We understand that replacement filter costs can sometimes seem high. We work hard to ensure our filters are manufactured to meet the required performance and quality standards, helping our products operate efficiently and effectively over the long term.
Thank you for choosing EcoAir and for taking the time to share your experience.
Very good product
Delivery was quick. I have bought a couple of similar products from EcoAir and have a good experience using the products. Very happy once more.
5. Mai 2026
Antwort von EcoAir
Thank you so much for your kind review and for choosing EcoAir again.
We’re delighted to hear that your delivery arrived quickly and that you’ve continued to have a positive experience with our products. It really means a lot to us to have returning customers, and we’re so pleased to know you’re happy once more.
Thank you again for your continued support of EcoAir.
Excellent Service…
Contacted because I had mistakenly pressed collection when ordering online. This was not possible and was rectified quickly. Item was then received quite quickly. No issue at all.
18. Mai 2026
Antwort von EcoAir
Thank you for your kind review.
We’re really pleased to hear that our team was able to quickly correct the collection option and ensure everything was sorted smoothly for you. It’s also great to know your item arrived promptly with no further issues.
We truly appreciate your support and thank you for choosing EcoAir.
Great customer support
Customer support were great in helping me fix an issue with my dehumidifier.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you for your kind review. We are very pleased to hear that our customer support team was able to help resolve the issue with your dehumidifier. Providing helpful and efficient support is very important to us.
Thank you again for choosing EcoAir!
Seth was great
Seth was great. My air conditioner control was not working and he fixed it so fast. I appreciate EcoAir!!! Marcia Ring
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you for your lovely review, Marcia.
We’re so pleased to hear Seth was able to fix your air conditioner control quickly and get everything working again for you.
Your kind words mean a lot to the team, and we truly appreciate your support for EcoAir.
I only wish I'd bought these sooner!
Picked up the EcoAir DD3 Slimline and Equinox fan as refurbished units so very happy with the price I got them.
My hygrometers have been 80%+ since we moved into this old 200 year old cottage. Been running a competitor's compressor model for 6 months with no luck. But this beast of a dehumidifier brought it down to 40% within 2 days! It's removing 10L of water a day. The ambient temp in our house is 14-16c and it still works perfectly. Wish we'd got one sooner. Wouldn't be without it now.
If it can dry out the air in this 200 year old cottage in the woods then it can surely dry out the air anywhere!!
Haven't even noticed an increase in my electricity bill yet either.
The fan has been great to circulate warm air from the log fire too. All in all 10/10 I hope it lasts a long time it's clearly very well built. Thank you!
5. Mai 2026
Antwort von EcoAir
Thank you so much for your amazing review and for choosing the EcoAir DD3 Slimline Desiccant Dehumidifier and EcoAir Equinox Fan.
We’re delighted to hear that the DD3 Slimline has helped reduce the humidity levels in your 200-year-old cottage so quickly, especially in cooler temperatures of 14–16°C where desiccant dehumidifiers really perform well. Removing moisture and bringing humidity down from 80% to 40% in just 2 days is fantastic to hear.
It’s also great to know the Equinox Fan has been helping circulate warm air from your log fire efficiently around your home.
Thank you again for your kind words about the build quality, energy efficiency, and performance of both products. Reviews like yours really help other customers looking for a reliable dehumidifier for cold homes, cottages, and older properties.
We truly appreciate your support and hope both units continue to serve you well for many years to come!
Purchase of a dehumidifier and delivery.as kept infordelimed of the delivery…
I was kept informed of the delivery service.
Following on call we're answered and my query was understood.
14. April 2026
Antwort von EcoAir
Thank you for your kind review and for choosing the EcoAir DD1 Simple MK3. We’re really pleased to hear that you were kept well informed throughout the delivery process and that our team was able to answer your calls clearly and understand your query.
Providing a smooth purchase experience, reliable delivery updates, and helpful customer support is something we always aim for. We hope your DD1 Simple MK3 is performing well and helping to keep your home comfortable and dry, and if you ever need any assistance, please don’t hesitate to get in touch.
It’s not very sturdy it’s abit wobbly…
It’s not very sturdy it’s abit wobbly and for 69.99 u would expect a little more so wouldn’t recommend
20. April 2026
Antwort von EcoAir
Thank you for your feedback.
We’re sorry to hear that the unit did not meet your expectations and felt unstable. This is not the standard we aim for with our EcoAir products, and we appreciate you bringing it to our attention.
We can confirm that collection and refund are currently underway, and our team is working to resolve this as quickly as possible. Your feedback is very important to us and helps us improve both our products and customer experience.
If you need any further assistance, please feel free to contact the EcoAir Customer Support Team.
Great products and excellent Customer Care.
I purchased the Mini DD1 Dehumidifier, as I wanted a compact & lightweight unit to use in my Touring Caravan. So far I have only tested this at home and it should be perfect in the caravan .
Being the owner of a previous purchase the DD3 Classic MK3 in April 2023, which is excellent, I had no hesitation to purchase from EcoAir again.
Their Customer Support Team dealt with a small problem with my recent purchase and arranged a free speedy collection and exchange.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you so much for your kind review and for choosing EcoAir again. We really appreciate your continued support. We’re delighted to hear that your Mini DD1 is a great fit for your touring caravan, and that your DD3 Classic MK3 has been performing well for you, too.
We’re also pleased that our Customer Support Team was able to resolve the issue quickly and arrange a smooth exchange for you. If you need any help when using the unit in your caravan, please feel free to reach out. We’re always happy to assist.
At last, a really good dehumidifier.
The dehumidifier works really well. The noise is perfectly bearable to have it on all night. It is not too big. It's simple to use. It really works!
23. März 2026
Antwort von EcoAir
Thank you so much for your kind review! We’re really glad to hear that your EcoAir DD1 Classic MK6 Black is working so well for you. It’s great to know you find it effective, easy to use, and quiet enough to run overnight.
We really appreciate you taking the time to share your experience, and we hope it continues to keep your home comfortable.
Great company and products
I bought a Dehumidifier around 10 years ago from EcoAir which is still going strong and looking like new and needed one for another property so without any hesitation I was only interested in EcoAir products. I am not disappointed with the new one either, it looks and performs perfectly. It was delivered quickly and well packaged. It is amazing how much water can be removed from the air in your home and this dehumidifier keeps it at a safe level.
18. März 2026
Antwort von EcoAir
Thank you very much for your kind review and for your continued support over the years. It really means a lot to us!
We’re delighted to hear your previous EcoAir unit is still going strong after 10 years, and that your new DC26 is living up to expectations. It’s great to know you’re happy with its performance, delivery, and overall quality.
If you ever need any support or advice in the future, please don’t hesitate to reach out. We’re always here to help
Had a delivery problem
Had a delivery problem. Customer service answered promptly, and problem solved asap.
Wonderful product.
24. Februar 2026
Antwort von EcoAir
Thank you for your kind review. We’re very pleased to hear that our customer service team was able to respond promptly and resolve the delivery issue for you. Delivery problems are very rare, but we’re glad everything was sorted quickly in this case.
We hope you enjoy using your EcoAir DD1 Simple MK3, and that it serves you well. If you ever need any assistance in the future, please don’t hesitate to contact us.
Antwort von EcoAir
Thank you for your kind review. We’re really pleased to hear that you’re happy with both the product and the customer service. Your feedback means a lot to us, and we’re always here if you need any help in the future. Enjoy your EcoAir unit!
Excellent Customer Support
Excellent Customer Support. I had an issue with the appliance packaging not giving specific storage space to the uk mains plug causing some damage. Josh in customer support was excellent with a curteous and quick response, allowing an efficient resolution of the problem.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you very much for your 5-star review we truly appreciate you taking the time to share your experience!
We’re glad Josh was able to assist you quickly and courteously, and that the issue was resolved efficiently. Your feedback about the packaging and plug storage is especially valuable, and we’ll make sure it’s passed on to the relevant team for review.
If you ever need any support in the future, we’re always here to help.
The dehumidifier I bought works great
The dehumidifier I bought works great. I had some questions and the support is both knowable and response. A rare quality nowadays 😉
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EcoAir
Thank you so much for your kind review! We’re really pleased to hear that your dehumidifier is working great and that our support team was able to answer your questions clearly and promptly. Providing knowledgeable and responsive service is very important to us, so your feedback truly means a lot.
If you ever need any further assistance, we’re always here to help.
Quick delivery and excellent after sales service.
The dehumidifier was delivered very quickly. The float was broken, but a replacement float was also delivered very quickly.
Quick delivery and excellent after sales service.
19. Februar 2026
Antwort von EcoAir
We’re really pleased to hear that your dehumidifier arrived quickly and that the replacement float was sent out promptly. Although we’re sorry the original float was damaged, we’re glad our team could resolve it quickly for you.
Providing fast delivery and reliable after-sales support is very important to us, so your feedback truly means a lot. If you ever need any further assistance, we’re always here and happy to help.
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