Drivalia UK - BELFAST INTL AIRPORT Bewertungen 

I will be honest they don’t even deserve one star. I have had an ongoing complaint with this company since June when l arrived at Belfast airport to be told sorry we don’t have any cars for you we had booked and paid for 2 cars in March. The man was extremely rude and didn’t give a damn that we were not going to get the service we paid for and hung up. 5 hours later we finally managed to hire cars at an additional £1200 . The beginning of our holiday was ruined and l have truly never experienced such horrendous service. I wrote a review before and was asked to forward the invoice for Eurocar which l did. I have never had any resolution no apologies I’m out of pocket and l have 3 times put my case to customer services and never had any correspondence apart from we’ve received it. Absolutely appalling behaviour cannot believe that a company of this size can treat its customers so badly. Sharon

I had only ever picked up a rental car directly at the airport, the office was in a business park close to the airport. We followed the instructions called to tell them we had arrived, we then received a text giving us instructions of the pick up point, it was a super easy process, transfer driver was lovely and Tony at the office was efficient and friendly, great experience all round!! Also got upgraded....sweet!!

We want to give Tony a 7 star review but there are only 5 possible!! Loved the service! And Robert the shuttle driver was awesome!!! All that and a free upgrade!!! Wow!!

Tony was a great help. Robert a friendly shuttle driver. The car was new and a joy to drive.

Great price and Tony helped us out a lot.

Fabulous experience from start to finish. Great service and great team - thank you!

We ordered a car with the below cover for our holidays, which we have collected on the 17th with Super Relax and Unlimited Mileage.
We never received a copy of the signed contract (empty email sent), plus the copy PDF is not available online. We were sure we have full coverage when we departed from Belfast.

We had a terribly bad accident a day later, we glad we survived. As a side note, the safety bags did not inflate in the car It was at 6 pm. We called all available Drivalia numbers multiple times, we had to deal with answering machines. They provided no roadside assistance at all. We left voicemails, we also sent an email. The police had to manage to take the vehicle due to no response from Drivalia.

We requested a new car the next day, when we finally got hold of someone, we had absolutely nothing provided to us, so we lost 3 of our booked hotels, totalling 500 EUR. We filled out the necessary reports and forms, but since then, we received no update on the topic. Again, we called many numbers since then, was impossible to speak to anyone who knew what is going on.

Yesterday, we received a 230 pound charge and a brand new, unsigned contract stating our cover is Basic+ full cover . We called again 3 times and emailed for the original contract, of course no reply.

We have had an incredibly stressful vacation, a bad collision, physiological damage, we paid almost 700 EUR and we received no support or help from anyone in Drivalia. Now it seems they are trying to fool us with our cover as well to charge us more money. Dont ever hire a car with them.

25.08.2025: I contacted Drivalia as suggested below by the member. We had no proper explanation or solution. We have been charged for an excess plus admin fee for the collision. 1000 pounds spent, no replacement car given, no roadside assistance, poor customer service and zero compensation on our lost hotels.

Today, 12.09.2025 we received another email demanding 14k for repair "regardless of being responsible for the accident". No breakdown on repair cost for a car they claimed to be scrapped on a phone call on 25.08.2025 nor any info on the police report. All this with full cover. This case will be escalated to the international bodies.

Nick was amazing couldn’t thank him enough for helping us out! Great experience! Thank you Nick!
Highly recommend!

Came to Belfast for the first time - Nick was such a great guy! So kind and helpful!

Rohit and Nick were both extremely accommodating in helping us with our car. Got an upgrade and additional driver as complimentary.

During collection Rohit and Nick couldn’t be more helpful, changing our vehicle after we made a mistake on our order and making the collection process super easy.

Will leave another review after dropping the vehicle off

Amazing customer service from Rohit and nick. Both were friendly and Explained everything thoroughly.

Great experience. Nick was so helpful and very friendly! Will definitely use Drivalia again to hire a car!

Nick and Graham very helpful. . Easy and to the point with a smile. Recommended.

We had a great experience, quick and easy pick up from the airport and great service at the counter from Rohit! We will use again, thank you!

Despite not being right next to the airport, collection and return of the vehicle went very smoothly. Company offered collection and drop off to the airport which was very handy. Nick was very helpful going through the paperwork and showing us the vehicle.

Picked up my rental from Belfast International Airport location. The entire process from start to finish was seamless, from pick up at the airport to speedy check in upon return. All the staff are friendly and professional, even got a cheeky upgrade from Tony! Shuttle driver was lovely too, the Irish know how to do customer service! Highly recommend this location.

Had a great experience with Drivalia in Belfast was great to take out full cover and not have those extra covers that spring up... when you already think you have it covered.... lovely Omoda car super plush and high tec.... don't be put off by having to leave the airport to collect the car.. it 5 mins and they constantly have a cars to ferry you...the price was the cheapest for a C segment car with 2 drivers and full insurance £364 all in.... collection and drop off were super quick.. I will def use this company again

We had a great experience from start to finish! Pick up from the airport was straightforward and once at the office, check in and collection was quick and easy, reading the small print before booking, we were fully aware of the £1500 deposit. We also decided to take out the additional insurance for peace of mind and while it was thoroughly explained it wasn’t pushed on us to buy at all. They didn’t actually have the car we ordered but they upgraded us to a better vehicle that suited us for what we needed it for so we’re really happy with that.

On the last day of our trip our game of golf was rained off. Having a 5:20pm flight and having to be out of our accommodation at 11:00am on the off chance we asked Tony at drivalia if there was any chance of us dropping our bags off until we dropped the car back later that afternoon and he was more than happy to help. When we got there Tony and other members of staff even gave us a great suggestion of having a drive up the coastal path towards giants causeway which saved the day considering the weather we had! We’ll be back soon enough and would 100% use drivalia again!

Tony was great, really helpful. Excellent service all round and a great car.