Customer Service Assistant Caz (aka elf on the shelf) attend to us straight away and made it an enjoyable experience from the get go. Very professional, extremely patient, kind and knowledgeable. If... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were greeted at the door by Imran who was extremely helpful & knowledgeable about the products in store. We tried out the sleep match which recommends 5 different mattresses to suit your needs but... Mehr ansehen
Always able to answer questions when i called the store, able to amend the dwlivery daye easily as we were moving so needed to change things a few times, friendly helpful staff, and the delicery team... Mehr ansehen
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Imperial Retail Park, DA11 0DQ, Gravesend, Vereinigtes Königreich
- 01474 327451
Bittet Kunden um Bewertungen
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We were made very comfortable with our…
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know.
She showed to us that she cared about our choices that we made couldn’t have asked for a better person to help us through our purchase.
Good advice amd service at the store
Good advice amd service at the store. In particular a young man who was o ly a part timer was very helpful.g
My bed purchase
Excellent service from Elijah in the Gravesend store, he was very patient as I couldn’t make my mind up but purchased the right one in the end with help from him, Love my bed ☺️
Good customer service
Great customer services
Great customer services! Excellent product knowledge. Competitive prices. Would recommend. Five stars! ⭐️⭐️⭐️⭐️⭐️
Great service great beds and I’m…
Great service great beds and I’m seriously happy with the service end to end A++++
Great customer service
We had a really positive trip to Dreams in Gravesend where I needed to buy 4 double beds. I had no idea what I was doing and thanks to the wonderful Susan, who really knew her stuff and who was so calm and patient (I took 3 kids and my elderly mum). I came out with exactly what we needed. The test bed that can tell you what mattress you are best suited for was fab and they had a wide range of stock to choose from and try out. I wouldn’t hesitate to recommend Susan or anyone else in her team. There was no pressure to buy and everyone was friendly, knowledgeable, and helpful in getting me the best deal.
The staff are very friendly and well…
The staff are very friendly and well knowledgeable about your products. I will recommend you to all my friends.
Lovely mattress but still waiting ages…
Lovely mattress but still waiting ages for free quilt that is supposed to come with it
We tried the beds that were suitable…
We tried the beds that were suitable for us. The bed we chose is perfect very comfortable best nights sleep and no aches and pains when getting up.
Wonderful caring experience at the…
Wonderful caring experience at the Gravesend branch. Staff were considerate and able to provide support when selecting a mattress for our daughter who has sensory needs.
Verwendet eventuell KI als AntworthilfeMehr lesen
Seller was amazing , but a lot of issue with expensive mattress
Bought mattress 7 months ago.Seller was amazing. He offered great service, however we just don't like the mattress, it also was the most expensive one in the store. Six months later, the edges are tearing off on the mattress, plus the protector too. Difficult to put the covers on the mattress due to how heavy it is, not worth to buy for the price. Not the best to sleep on either

Antwort von Dreams - Gravesend
Perfect choice mattress
I decided it was time to get a new mattress and popped into dreams on the way home from work. I have been recently been struggling with sciatica and is why I made this choice. On arrival Joanna greeted me and give me her time to explain my situation and what my needs were. She explained the importance of choosing between a soft and medium mattresses and how this could improve my sleep by getting the correct mattress going forward.
She showed me a multiple amount of mattress’s around the store and gave me the time to try each one in my most comfortable position sleeping. I chose a special wool fitter mattress that was amazing for my back would give me the most comfort. Once brought Joanna and Mandy helped get the new mattress to my van, which was very helpful and great service. Thankyou ladies much appreciated
Great Service
Timely arrival, friendly, removed shoes without being asked, fast assembly and demonstrations. Removed all rubbish. Would use again
Nice customer service and quick delivery
excellent staff
Gravesend, Kent store. Brilliant staff who took time to help us choose the right mattress for our bodies and sleeping position.
Delivered on time
Delivered on time, very polite men, very careful, and took shoes off, just lovely people, just like the sales people in Gravesend
Great experience from start to finish
Great experience from start to finish. The staff in the shop were amazing and the delivery men respectful and quick.
Very helpful staff both at Gravesend Store and Delivery Staff
The staff member who I dealt with at the Gravesend Store was very pleasant and helpful as were the two delivery men. Altogether a good experience.
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