Dreams - Bexhill on Sea Bewertungen 

Very pleasant and knowledgeable staff, everything was explained well and we did not feel we were being pressured or rushed.

Great little sofa bed. Delivered by two lovely chaps. Would order from Dreams again.

We went into the store with one idea but the man in the shop showed us what we thought we wanted and he showed us many other types. In the end we purchased a completely different type and it suits us down to the ground.

Within a few moments of entering the Dreams store on Monday 2 October 2023 we were warmly welcomed by a friendly and knowledgable lady who introduced herself as Linda.
After explaining the purpose of our visit to explore products available in an effort to meet our desire for a new high quality durable and comfortable double bed mattress, suitable for my wife and I, Linda extolled the important virtue of first examining our individual physiques using a Sleepmatch Machine to ensure complete compatibility.
Once completed we were directed towards a number of beds with suitable mattresses to test out for comfort, and Linda paid helpful attention to us at all times. following which we followed our initial preference for one in particular based on information received from this exercise and previous investigations On-Line.
We chose to opt for a Tempur Cooltouch Sensation Luxe Mattress accompanied by a additional Primary Bed Cover and a Tempur Cooling Mattress Protector.
Linda also promoted that this Mattress qualified for a special offer of 2 lovely Free Tempur Cloud Cooltouch Pillows. Brilliant. 5*.

I returned the following day after a weird experience on my first visit to find a sofa bed. Second visit their was a sale assistant who was efficient and wanted to help. On my first visit the assistant told me the sofa bed I wanted was only provided by another store when we had just looked at the sofa I wanted in the Bexhill store we were in. Likely the first sales assistant does not like her job and prefer people only purchase online! First assistant seemed in need of a holiday or another job? What she said did not make sense

visited the Bexhill store for preliminary check for new mattress... will need to save up before purchase Staff were welcoming - staff member Ollie helped me identify options and gave excellent customer service in terms of manner and knowledge about features of possible mattress options what could be best for my needs.

No pressure sales. Greeted with a smile and helpful attitude our sales man Ollie, explained what "Dreams" are all about. Nothing was too much trouble and the thirty day comfort exchange on every mattress was very reassuring. As it happens we took advantage of the comfort exchange . This procedure was handled by Ollie and his team in their Bexhill store. We later called "Dreams" and spoke to a helpful young lady called Michelle who guided us through the exchange procedure. The second mattress arrived on time as promised. After carefully inspecting the mattress that was to be returned the two man delivery team then carefully re-wrapped and sealed the mattress that was being returned. That done they then unwrapped the replacement mattress, satisfied that all was well with the replacement they then laid it on the bed frame. Job done. They made the whole thing look so simple.
That's team work for you.
All in all my wife and I are most satisfied with the way the "Dreams" team handled our custom.
Thanks all round.

Very friendly and knowledgable staff.

Staff extremely helpful, pleasant and dealt with us very efficiently

I have just received a Therapur 4600 king mattress with a major manufacturing flaw. The gel top has a massive ridge that dips and peaks diagonally across the mattress making it unusable. The delivery men looked at it and said it could settle but they had never seen a mattress looking so bad! They called customer care to get it replaced and said a representative would call me back. I missed two calls but had a message a new mattress would be delivered in 6 days! I finally spoke to customer care this morning explaining I am left without a usable bed for nearly a week and was told I’m sure you can sleep on it and that’s the earliest they can rectify the problem. Well dreams you can’t sleep on it if you actually want to sleep. So annoyed Dreams are happy to take over £1700 for the mattress, deliver a mattress that would give anyone nightmares and then take their time in replacing it. This is not caring for your customers. How a mattress could be sent out with a major flaw is beyond me but the delay in putting it right is inexcusable.

In response to dreams representatives reply - please stop saying the mattress is useable it is not there is a manufacturing flaw that has caused a hard ridge running diagonally across the bed. I reiterate no replacement should take a week when it is your error not mine.

Good product, excellent customer care and superb delivery and installation, we are very happy with the whole experience, thank you to all who helped us @Dreams, Bexhill on Sea x

Friendly,knowledgeable staff. The ability to try state of the art sleeping position technology before testing mattresses was a defining point for me. Well worth visiting Dreams if you need a new mattress or bed.

The staff were very helpful, nothing too much trouble.
Very happy with the experience.
The beds good to!

A Great Company,comfortable shopping experience Stress free,Thank You Dreams Bexhill.

Bed frame and materese is a good buy, the materese is very comfortable and is a good buy, bed frame looks nice in my bedroom with white furniture, Very pleased,.

We bought a bed from a different company and it broke leaving us with no bed as they collected it within 2 days of emailing them. We went around a few different bed shops and we were looking at 6 weeks delivery wait. We went to dreams and bought a bed frame in the Black Friday deal and a clearance mattress half price and it was delivered 5 days later. I couldn’t have been more grateful as sleeping on a blow up air bed with a bad back before work was not ideal. We also got a load of things thrown in as part of the deal because we bought a clearance mattress we got a free mattress topper, king size duvet, pillows, extra warranty on the bed frame etc. I walked out of there with so many freebies I felt like I was stealing. So far our new bed is the comfiest bed we’ve ever had with a strong base. I’d highly recommend Dreams to anyone.

The patience of the assistant as we took so long to choose and changed our minds repeatedly!but she guided us in the right direction and we came away 100% satisfied

Despite myself and my husband visiting the Bexhill branch fairly close to closing time, your sleep salesman couldn’t have been more helpful.
Ollie was committed to finding me the right bed and mattress, to ensure I was as comfortable as possible in my new bed. Having had a very nasty accident and being confined to bed this was absolutely essential for me.
The SleepWatch was great and I am extremely comfortable in my new bed. A big thank you to Ollie who ensured that I made the right choice and ensured that I would be as comfortable as possible in spite of my injuries. He also arranged for the earliest possible delivery which was a great relief to me.
The date below is a guess as I do not have the paperwork to hand.