Having made a basic error in my choice of product I was Abel to return the wrong product and order the correct one, custom quoted and still reasonably priced, delivery and collection managed superbly... Mehr ansehen
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Das sagen Bewerter
I will never order from this company again. After ordering my garage door 30 days ago I am still waiting for a confirmation on delivery, when it states delivery between 15-28 days. They contract out t... Mehr ansehen
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Swift delivery - received the door within 2 days of ordering. Door (external) needed a little shaving to fit in the existing frame. The quality of the door appears to be really good. Treated and paint... Mehr ansehen
The window was of good quality but took a long time to arrive, about a month I think. I went for the cheapest delivery option but didn't think it would take so long, no problem with the window itself,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Door Superstore
Vom Unternehmen geschrieben
Door Superstore is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, Door Superstore is the obvious choice.
Door Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Tile Superstore
Drainage Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Door Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Tile Superstore
Drainage Superstore
Plumbing Superstore
Total Tiles
CMO Trade
More about Door Superstore
Vom Unternehmen geschrieben
- Everything you need in one place
- From the door itself down to the hinges and screws needed to secure it, Door Superstore truly is a one-stop shop as we have everything you need. Choose from top name brands on essentials like fire-rated hinges and have your pick of the best available on door knockers, numbers and other hardware items.
- Ideas and inspiration
- For the discerning homeowner looking for inspiration on what they could do we can inspire some new ideas for you to get your doors looking exactly how you want them. Perhaps an upgrade from a standard flush internal door to a pocket door that slides open will be the space-saving feature you’ve been looking for? Contact us on 01752 422 501, email us on support@doorsuperstore.co.uk, or use our live chat on our website! For help with deciding what you need, for help completing an order, or for a comprehensive quote, we'll be happy to help.
Kontaktinformationen
Burrington Way, PL5 3LX, Plymouth, Vereinigtes Königreich
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Gut
4809 Bewertungen
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Superb customer service
Having made a basic error in my choice of product I was Abel to return the wrong product and order the correct one, custom quoted and still reasonably priced, delivery and collection managed superbly and at no additional cost to me. Cannot say how happy I was with the level of service throughout. Customer service department excelled. Thank you.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Door Superstore
Hi David,
Thank you so much for your 5 star review! We completely understand that mistakes happen, and try to make things as easy as possible.
We're really pleased to have been able to help, and if you need anything else in the future, please let us know.
Kind regards,
Phil.
Antwort von Door Superstore
Good afternoon Sami,
I am sorry to hear that you did not have a good experience with us! So that we can investigate this further, if you could kindly email eedback@cmostores.com with your order number, our team shall be happy to help.
We hope to hear from you soon.
Kind regards,
Phil.
I will never order from this company…
I will never order from this company again. After ordering my garage door 30 days ago I am still waiting for a confirmation on delivery, when it states delivery between 15-28 days. They contract out to other companies so communication is difficult, always blaming each other. After saying the door would be here yesterday or today, I’ve still not received anything regarding delivery. I emailed and called regarding this and still no one has got back to me.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Door Superstore
Hi Sally,
I am sorry to hear of the delay to your order. Unfortunately I'm unable to locate your order with the details provided in this review, but if you could kindly email feedback@cmostores.com - we shall happily chase it up for you.
I sincerely apologise for the issues, and we look forward to speaking to you soon.
Kind regards,
Phil.
Antwort von Door Superstore
Hi Mr Beesley,
We are so glad to hear you had an excellent experience. Thank you for the review, and we hope to see you again in the future.
Kind regards,
Phil.
Antwort von Door Superstore
Good morning,
We are so glad you found great value in our door, and appreciate the 5 star review.
Kind regards,
Phil.
Gate ordered and delivered quickly…
Gate ordered and delivered quickly thought it was a good price and good quality
8. Juni 2026
Antwort von Door Superstore
Hi Kieran,
We are so glad you are happy with the quick delivery, price, and quality of your gate! Thank you for your feedback, and we hope to see you again.
Kind regards,
Phil.
Antwort von Door Superstore
Hi Alan,
We're happy to hear your doors arrived in perfect condition. We appreciate your positive feedback and hope to see you again in the future.
Kind regards,
Phil.
Advertised price was not honoured after…
Advertised price was not honoured after payment was taken and order confirmation with delivery date confirmed.
Instead they delivered 1/4 of the quantity ordered with a dispatch receipt for the correct quantity ordered. On calling them, they tried to request a further £640 for missing the items, I was informed this was due to a pricing error on the website.
I explained, that should not matter as the advertised price was confirmed at point of sale and after receiving confirmation of order with delivery, the fact they also delivered part of the order with the delivery note at the price advertised, confirms the price was correct at POS.
It then took almost 4 weeks for them to collect the delivered items and a further 3 weeks from collection to issue a refund. They then only refunded me for quantity they picked up at the price they advertised at, meaning I was left £744 out of pocket. It took a further 4 months to get my money back from them!
Do not use the his company!
17. November 2025
Antwort von Door Superstore
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with your experience and appreciate how frustrating issues relating to pricing, order fulfilment and refunds can be.
While we cannot discuss specific order details in a public forum, we recognise that this order did not meet the standard of service we aim to provide. Since this order was placed in 2025, we have implemented a number of improvements to our processes, website, customer communication and refund handling procedures, to help prevent similar situations from occurring.
We understand your disappointment regarding the time taken to resolve the matter and appreciate your patience throughout the process. We are pleased that the refund was ultimately completed, although we regret the inconvenience caused along the way.
Customer feedback is invaluable in helping us improve, and we remain committed to providing a better experience for all of our customers.
Kind regards,
Samantha
excellent product was delivered very…
excellent product was delivered very well packaged
1. Juni 2026
Antwort von Door Superstore
Good morning,
Thank you for your 5 star review! Great to see that this was well packaged, and reached you in good condition.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Antwort von Door Superstore
Good Evening Nicola,
Thank you for your review.
We're sorry to hear that your experience did not meet your expectations. We note that this order was placed in 2024, and since then we have made significant improvements across our operations, including our customer service, order processing, and delivery procedures.
We are committed to continually reviewing and improving our service, and customer feedback plays an important role in helping us do that. While we're disappointed to learn that you were unhappy with your experience at the time, we hope the changes we've implemented since then demonstrate our ongoing commitment to providing a better experience for our customers.
Kind Regards
Samantha
Really quick delivery
Really quick delivery, customer service really good. Lovely delivery driver
30. Mai 2026
Antwort von Door Superstore
Hi Caroline,
We're so glad you had a great experience with our quick delivery and customer service. We appreciate your kind words!
Kind regards,
Phil.
All good thanks
All good thanks, recommend Door Superstore
Ordered one door wrong size which my fault return easy however refund no so swift
21. Mai 2026
Antwort von Door Superstore
Hi David,
We are glad that we were able to get this resolved for you. If you need anything else in the future, please let us know.
Kind regards,
Phil.
We finally got the door up and working
We finally got the door up and working. I must say, they are brilliant, great quality doors.
5. April 2026
Antwort von Door Superstore
Hi Dean,
We are so glad to hear you are happy with the quality of our doors! Thank you for sharing your positive experience and if you need anything else in the future please let us know.
Kind regards,
Phil.
The window was of good quality but took…
The window was of good quality but took a long time to arrive, about a month I think. I went for the cheapest delivery option but didn't think it would take so long, no problem with the window itself, it was a good fit and to the exact spec I gave them.
4. April 2026
Antwort von Door Superstore
Hi Mick,
We're glad the window met your specifications and was a good fit. We understand your concern about the delivery time and appreciate your patience, and apologise for the delay.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Swift delivery
Swift delivery - received the door within 2 days of ordering. Door (external) needed a little shaving to fit in the existing frame. The quality of the door appears to be really good. Treated and painted as per recommenadation, hence time will tell more!
19. Mai 2026
Very satisfied
Website was easy to use. Had some concerns about delivery because we live in a village but the company was totally reassuring when I phoned. Very smooth delivery.
11. Mai 2026
Great service from the beginning
Great service from the beginning. There was an error with the original order due to a direct shipment from a supplier but this was sorted within 24 hours .
11. Mai 2026
Swift delivery
Swift delivery, sensible price, and a fine looking door but I’ve not yet had time to install it.
10. Mai 2026
The material on the doors and window is…
The material on the doors and window is fine. However, one of the windows had the wrong glass fitted — frosted instead of clear, as we wanted all the glass to be the same and fully clear.
21. April 2026
Easy to order
Easy to order, and fast delivery by very helpful DX driver.
Reasonable price, and quality of door better than I had expected, and looks even better now fitted. Very happy experience thank you.
22. April 2026
Bewertung ohne vorherige Einladung
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