Doorsofdistinction Bewertungen 

Originally ordered 13 doors made by Deanta in Oct 2020 and was advised they were running at a 10 week delivery window. In Feb 21 my delivery arrived with just 7 doors, (Had not been told that it would be a partial order and nothing I could do about it) some doors had considerable damage. I was promised an exchange but was more concerned at only receiving a partial order and when consulting with the sales office I felt the response was inadequate to the point the individual advised me that it was out of their control and started quoting the contract terms as opposed to calling Deanta to resolve the issue about damage and part-order. I spoke to one of the directors who advised they would look into things. Received replacement doors for first batch that were damaged, these also arrived badly damaged despite the senior management from Deanta being asked to look at the poor method of protecting doors, one door was a different shade altogether and I was promised the replacement for this door in May 2021 (7 months after placing the order) I was eventually contacted in July 2021 advising the replacement door was ready for delivery, by this time my builder has left and gone onto another project, I could not afford to wait for my door so had the miscoloured door fitted when the builder came back to do something else for me. Service from Deanta is atrocious and I accept out of the hands of this company but they have had the money from me in October I had to keep chasing Deanta to the point where I simply gave up, I had extensive conversations with a senior sales person with DoD, but it never really resolved anything, I would have just appreciated it more if they had followed this through to the end rather than simply just waiting for Deanta to sort it and for me to chase it. I never received a call from them to make sure after all the issues I had with damaged doors, miscoloured doors etc a simple call just to close it out in the end I advised Deanta not to deliver the other door, it was nearly 9 months from date of order and I had to have the door fitted that had been delivered. I accept there are issues currently but everyone blames Covid or Brexit for shoddy service, not quite sure what the issue was here but should not have had the issues I did.

I usually have to leave poor reviews but it has been a pleasure to do business with this company. I had another bad experience previously that left me anxious to buy online but I was helped every step and even given polite assistance from Barry when I changed my mind on style,he was professional and pleasant tho sure I must have driven him mad! Delivery was spot on and the doors perfect and everyone even joiners, saying what good quality (XL) doors were. So thank you for giving me back my faith that sometimes there is good service out there still!

Great service, love staff, helped me through the process, even with me being a tad clueless to the whole procedure

The doors from Deanta were good quality and sales were very accomodating, the problem started with a failed delivery and the customer service (it's really not service). The supplier rang me direct to say they would deliver between wednesday and Friday, I made the assumption I would be given something more concrete as a 3 day window to stay at home with no time boundaries seemed very inconsistent with how the world of logistics works these days. The delivery attempted when no one was in and I had to chase Deanta (who at this point I'd never heard of as I'd been dealing with DoD) who then rang DoD and they rang back to say I would have to pay £30 redelivery. When I emailed customer service frankly the responses were reminiscent of a time that the customer has no options or choices, acusational, opinionated and never aiming to work together to find a solution or compromise, truly some of the worst customer service I have ever experienced, after ca. 8 emails back and forth and me referencing these poor reviews DoD accepted to pay the delivery fee...however the delivery fee is really the smallest part of this, the customer service was so poor I was shocked, please read the other reviews and observe the responses; that will give you a flavour of the 'you're wrong, I'm right' approach to it.
Avoid at all costs and go to Deanta.

The first problem was the delivery, the salesman recorded our postcode incorrectly. It was not my fault
I have installed large airport systems on four continents speaking to workers of many ethnic background and language ....and always managed to communicate the address well enough that the systems were completed and commissioned on time.

This issue was discovered when the lorry delivery driver contacted us to attempt delivery, he was in the wrong place.

The issue then on in was getting the delivery. I think we worked with Allan a few times because he REALLY is something special on the phone ...superb....perhaps he works at the wrong place !

Others we spoke to were worse than useless and there input just seemed to make the matter worse.
The delivery process is very complicated and it seems that you are never allowed to trace where your delivery is even if it is 4 weeks late. The worded explanation is far too complex to put down here but it seems there are importers, import agents, freighters, couriers , warehouses and all manner of workers involved ...............no wonder its difficult to trace!!!
Nightmare
Even so Allan made a fair effort at streamlining the description and did get us an update on where our doors were.

Eventually we received everything. Not sure how much they publicise the details but these doors come in kit form. You DEFINITELY benefit from the services of a joiner when you install / fit them

Probably should have guessed that they were not assembled or made to measure but there was no warning whatsoever from anybody when ordering

So just in case you intend to buy some doors be ready to, cut the frame components to size, install into an immaculately square opening, the guarantee tolerance is something like 1/50th of a percent !! Cut the door lengths to your specification and be ready to complete some pretty intricate close tolerance carpentry.

IF you can overcome all these obstacles the finished installation LOOKS GREAT ------LOL
Enjoy the journey if you can

Ordered before and very happy with service. Second order not so smooth - waited over 6 weeks for delivery but did not send enough hinges and 2 doors missing. Spoke with Alan who was less than helpful - more interested that the 2 extra doors had not been paid for than appreciating that they had not added them to the order. I told him I would pay for the extra doors but needed they asap as had a joiner booked in 7 days time. Said he would call me back - never did and I had to call back several times to get it sorted. The company wanted me to pay an additional delivery charge of £45 for the 2 doors to be sent. They have sent the hinges that will arrive after bank holiday and after my joiner will have left. Really messed me about and i'm not happy to pay another delivery charge because of their error. The doors were all good quality and matched ... not like other reviews but the customer service side of things has really let this company down in my eyes. Shame :-(
Ultimately, if they don't cover the delivery charge themselves, they won't get the sale. I should not have to pay for their mistake.

Every other supplier said the Deanta door we wanted was not available for 6 weeks. DofD noticed the door was marked low stock but took the trouble to contact Deanta and called me back to make the sale. The door was delivered within a week.

Buyers beware, the batch codes etc are no guarantee of the doors resembling one another. I ordered 6 and checked all the batch codes before the joiner fitted them. As it has been said before it's hard to see the full colour or grains of the wood through the plastic. Only after the joiner had hung 3 I noticed that 1 was completely different. It was clear from the outset that customer services attitude was 'tough'. So I asked if I ordered and payed for another door would they deliver it free, NO so much for customer services. You would think that if you order a set of doors someone would check they at least looked alike and not be completely different if batch codes can't be trusted to do it. Check check and double check if you use this company because if anything is wrong they will not help

Do not touch these guys. As people have said in other reviews, we spent a fortune on 6 pre-finished oak doors including a fire door along with the matching architraves and skirting. The fire door is a completely different grain and shade to the other doors and every door frame kit and every set of architraves and skirting are all different shades. There were even different shades of the door frames, skirting and architrave within a single pack of each! We raised this to them and whilst they agreed to replace the architraves and skirting, they said that they will not replace the fire door or the door frames because they had been fitted. Well, we could only tell that they were different colours and grains once they had been fitted and could be seen next to each other! As can be seen from their reply below, they are saying that they cannot do anything because the doors and liners have been fitted. How can you tell that a frame and a door are different colours until they are fitted (especially when some of the liners are OK and some are not)? Also, the fire door (which is the door that is a different shade and grain) could only be seen to be different when it was fitted - as the other doors had already been fitted and the fire door was the last one to go in. I am now left with an expensive fire door that is different to the rest. By the way, the company said 3 weeks ago that they would replace the architraves and skirting but we still haven't received them or been notified of a delivery date. This means that I have been sitting in a house with unfinished doors, skirting etc for almost a month. When will I receive the replacement skirting and architraves please??? Guess I am going to have to fork out a few hundred quid for another fire door as I can't live with the one I have!

Don’t order from Doors of Distinction, go direct with the supplier.

We received delivery of our 6 doors but the wood did not colour match and one was damaged.

We reported this to Doors of Distinction who passed the issue on to the supplier Deanta.

We waited 2 weeks for Deanta to hand pick matching doors and re-deliver. I had to chase the supplier every day and did not have any support from who I purchased them from; Doors of Distinction.

For 2 weeks we had 6 doors taking up so much room in our small hallway which were not clearly not happy about.

The redelivery date finally arrived and the courier refused to bring the new doors into our home as they were told it must be kerbside delivery by Doors of Distinction, but were allowed to enter our property to collect the faulty doors? This made no sense to us. I am a heavily pregnant women and therefore clearly unable to carry these doors from the road side into my property.

The original doors were however bought into our property by the courier with no issue!

The driver then left not collecting or delivery our doors.

We had to chase for a further two days to be told that delivery cannot be until the following week sometime, but they were able to collect the faulty doors the next day!

Overall, we wasted 1 month with this company to result in a refund and collection.

Absolutely terrible customer service.

Please avoid and go direct to the doors supplier or use a well known building supplier.

Extremely poor customer service from this company. Do not use, as you will get a 'computer says no' response if you have an issue with your order. The doors I ordered were listed as 35mm thick on their site. In actual fact, they are about 47mm thick due to the unusually thick beading around the panels. This is not mentioned anywhere on the listing and it is not noticeable from the photos provided either. The extra thickness means that they do not fit into the pocket door systems designed to take a 'standard door' up to 44mm thick. Despite having bought a 'standard door' at 35mm thickness, I am told it's my fault the doors do not fit. When contacting Doors of Distinction, they offered no help or solution, despite the listing on their site being incorrect. I'm told I should have been able to tell by looking at the door through the packaging that they would not fit inside the sliding door mechanism and my builders (who have 20 years experience in the trade) are incompetent.

Avoid this company.

Thank you to Alan and his team, ordered 11 doors - I have to disagree with the negative ratings found them as a company to be first class - Alan especially was polite, professional and very efficient - highly recommend - very good quality product (Salerno doors) delivery was hassle free and on time.

DONT DO IT!!!!!

I orderd my doors in October 2020 I have had to continually ask for updates. I was promised November, then January now February. 5 months for a delivery its disgusting.

Not once have they got in touch I have had to chase them

Its absolutely shocking service and I have requested a full refund. My only worry now is how long this will take.

I'll be updating once its received. If its received!!

I rang the company to order 6 Dante doors but was told they wouldn’t be in until early October. The salesman then informed me that the vancouver doors were similar and were in stock ( even though they were dearer despite being laminate and not wood but he didn’t point this out) He guaranteed I would have them within a week so I purchased 6 doors. I still hadn’t heard from them after over a week so rang to ask where they were. I eventually got through and was told they were delayed due to the touch up paint not being available. I got them nearly 3 weeks after ordering and told they would send the touch up paint when it arrived in. I didn’t complain about waiting so ling and accepted this. Unfortunately I ordered one of the doors in the wrong size and rang to ask to swap for a smaller door. I was told customer services would ring me that day. I did not get a call and the day after rang and also sent an email. 3 days later I got an email from customer services saying they would charge me £36 for collection and a further £36 for deliver, even though it would be the same day they were doing both. When I rang to query this I was told that was the policy and it was my error not theirs. As in pointed out, I received no compensation for their error on the delivery of the doors and delay of paint but was told the delivery was just an estimate. This is not true as I only bought those doors because he said he could guarantee I’d have them the following week. I have had to do the running around to sort matters out, most of the time not being able to get through. There was no good will offered or even any sympathy, just blaming me for the error. I expected to pay for one pick up or delivery but not £72. Really poor service and never use again. I will have them pick up the wrong door but have since purchased the new door from another company who offered free delivery when I explained circumstances. That’s how to keep customers. I am looking to purchase another 7 doors for updates but it won’t be from doors of distinction.

We ordered 17 internal oak doors from Doors of Distinction to replace some pretty grim and inexpensive dark wood veneered ones that came with the house built in 1937. Communication was good throughout the project despite C-19 causing a delay in the delivery of the two custom doors and a fire door. The doors look great and have transformed the house.
David - Epsom

I ordered seven fire doors three doors of distinction and I must say the customer service was sublime.
Thank you Allan!!!
I researched a few companies to purchase the doors from when I initially contacted doors of distinction, Allan answered. He gave me such excellent customer service that even after I found cheap doors I returned.
Give this guy a pay rise!!!

Edited review following a bad carpenter experience.

Got off to a bad start with doors of distinction when a door turned up slightly damaged and some door furniture was missing. Carpenter I’d employed used this as a great excuse to blame the quality of the fittings for his poor craftsmanship.

I had to pop out to buy some hinges as they were missing from my delivery but DOD refunded this money to me and then a little more for the inconvenience, they also gave a fair refund for the door damage which after paint looks ok. Replacement was offered too.

Quality of the furniture is actually very good and the doors (after getting a better carpenter out) now look fantastic.

One of my doors had a lock and the fitting didn’t quite match, DOD actually sent 5 different locks out to ensure I was happy, the 5th one was perfect so credit to their service following an initial mistake at the factory.

All in all, this is a decent outfit indeed and the price is reasonable.

Advice from me is to check items when they get there and ensure you get a decent carpenter to fit them rather than the amateur I paid too much money too!!

Bought pair of doors with door furniture - no furniture arrived.
Then go to fit doors and only half the door liner set is there and no door stops.
Then then say 5 days too turn that around - service could not be worse.

Health warning for all who buy on line from Doors Of Distinction 👎👎👎👎👎

We had doors delivered on time but fitting four on ground floor were great
When on top floor left builder to fit coming home to very poor quality doors
Spent a lot of money

Doors of distinction discussed situation with me but nothing was done to
Resolve the situation
No one returns my call