Door-Stop Bewertungen 

Ordered 2 composite fire doors for some new build apartments. Doors were meant to arrive at the end of April, then delayed until the 12th of May. Called Alpha Plastics who sourced these to be told delayed again with no update. Myself and Alpha have called in excess of 15 times over the last 2 days and still no answer. Clients entering there new luxury apartments on Monday with painted wooded fire doors until we get these doors. Shocking level of service. Cant speak to anyone senior even the senior sales managers mobile number is unknown by the staff. Offered to drive the 5 hours to collect, but again nothing. Sort your act out. They are owned by Premdoor, dealt with them for years and are excellent - Ochilview Developments

The door that thay produce ate poor quality the paint finishing is reels poor would not bother with this company

I had my new Windows and doors fitted in July 2021, straight away I noticed marks on the door. My fitter contacted door stop who supplied some trim to replace the one with marks on. Within 24 hours the door wasn't fit for purpose. It had dropped, it was sticking and I couldn't open it. I contacted the fitter who came and tweaked the door, it was OK then it happened again a few weeks later. The fitter came back did the same only this time there was a huge gap letting in cold air at the top. Long story short we have been playing yoyo with doorstop (who won't deal with me because the fitter got the door from them) the fitter has been in contact with door stop and photo evidence has been supplied but they said that because the frame is Bowed it can be Bowed back, I can not open or close this door without difficulty, I have had to screw the handle back on after it's worked loose due to not being able to shut it properly. I will be taking legal action. Don't waste your hard earned cash on this company, we are so much out of pocket, I need a new door frame!

Fitters Avoid Avoid, Terrible customer service. No aftersales Service at all. From the simple things like miss caps etc to Having the full Door mech failing where you can not open a door to change this and Doorstop will not help you. Saying they are not capable to send someone out as they do not have aftersales. Been in the window and door buisnees for 28 years and never heard anythin like this. Will not be buying these doors again.

The guarentee on there doors is not worth the paper its written on.
We have had a few issues with there quality control and they seem either unwilling or incapable of issuing a resolution in most situations.
Very unlikely I'll be ordering any more doors with this company.

We had a door fitted, not by this company, but it was one of their doors. The quality is terrible, the surface has lifted and left us with a disgusting mess on our front door!
I contacted my supplier, who in turn contacted door-stop they didn't want to know...our door was only just out of its 5 year guarantee.

I have had a door fitted with 3 small side windows . Each window has a white glass mark but not in uniform corners and not in pictures. Looks very unprofessional, still waiting to hear back if they can replace windows to match, if white marks can be removed or will they replace my door ?? Beware if ordering any door with more than one window they just don’t seem to care.

This company is not the slightest interested in the fact that a door they have guaranteed for ten years is now warped so badly you can pass your finger inside. Its only three years old, and they are not replying to my complaints.

Very surprised by the bad reviews!
Purchased my front door nearly 7 years ago. Hinges recently started to fail and a seal also split. Called them and within 48 hours I had a new set of hinges and door seals were delivered to my front door.
Great customer service!! Thank you!

Been in the fitting industry for 36 years, been using Doorstop for about 10 years (maybe longer), previously we have had very few issues with the product they supply but as of 2021 (leading into 2022) we have had nothing but trouble with their product; on the past few especially, having spent longer getting the hardware to work than actually fitting the thing. We've had lots of parts missing, many parts damaged (and shoddily covered up), a lot of issues with 'tolerances' that are nowhere near good enough; not to mention the fact the frames are far from strong enough to support the slab effectively (on the rare occasions they are actually square). As of today, having fitted another s**t door we're going to source our composites elsewhere. They might be a few quid cheaper than others but the time on site isn't worth it, a nice morning's work turns into a day and you still have to go back for the missing or wrong parts. Avoid like the plague!!

Absolutely awful. From the quality of their doors to the quality of their customer service. Always promised better but never yet received any form of decent service.

Please do not buy a door from this company! I wish I could give no stars! Our composite door has never been right from the start, it's more draughty than our old wooden door and everytime it rained it leaked around the glass and we had it resealed several times. Gradually everything on it has fallen apart, letterbox broke, 2 hinges broke, rubber seal came off the bottom of the door, paint came off weather strip at bottom! Finally when the door started fading in patches we asked for a replacement under their so called guarantee. This guarantee is worth nothing as they refused saying that we should not have used soapy water to clean it and must only use water to clean it!! What a load of rubbish!!!!!! We are now having to pay for a new door after just 6 years and paying £1200!! Please check that your fitter is not supplying you with a door from this company before you order! I do not know how this company is allowed to carry on trading!!

AWFUL DOOR AND EVEN WORSE CUSTOMER SERVICE. AVOID!!!!!!
We got a door from the composite door company and supplied by this company.
It arrived and appeared nice if a little flimsy given it wasnt that cheap.
Once fitted a few weeks later we had heavy rain and the water dripped through the glass panels forming a pool and damaging our floor.
We called them and were told it wasnt their issue and we would need to hire someone and pay for panes to be sealed.
After about 8 phone calls (one with an incredibly rude and disrespectful 'manager') we were no further forward. Their advice and promises were inconsistent between staff and in the end nothing got done to fix the issue. And apparently no complaint would be registered and no compensation.
Now a year on the door looks a bit out of line and the handle has just broken. We wont even call them now as to be honest they wont deal with their faulty products.
Rude staff and poor quality.

Very poor service don’t use them ordered a composite door through a installer with a side panel.Arrived after 4 weeks.Actual door was missing from the order .Installer ordered again took an other 4 weeks to come.The day of fitting old door were taken of open the package.Side panel fitting was missing from the order.door installed side haven’t installed properly coz no fitting.4 days are gone installer not answering the phone called customer service disk they say we have to contact with installer not door stop .

PLEASE SO NOT USE THIS COMPANY!!!
We have used doorstop for around 15years for our composite doors and believe me when I say we will not use them again. The customer service is SHOCKING. Not one of the team will update you, call you back and the absolute best you will get out of them is “All I can do is apologise”
We ordered a door 16weeks ago and have had nothing but problems since, the first being they changed the deliver date 1 day before it was supposed to be delivered and added an extra 4 weeks on to the original date, then 4 more weeks pass and the door fails deliver due to missing glass (apparently) then a week or so later the door turns up with no side panel or frame, then the side panel is delivered but with no s for the top light and no glazing bosses for the glass, the add on to the ad was 2ft to short and could not be used. There were marks on the door, door catching on the frame as the door was slightly wider at the top than the bottom, hinge screws hanging out, the list goes on but still after 16 weeks of waiting and I think 13 phone calls to customer service we still have no update off anybody, no glass for the top light and not enough glazing bosses for the glass but not to worry because doorstop apologised so everything will be ok. Pathetic

If I could no stars I would! I ordered a door through a fitter turns out to be a bit of a chain and the door was from doorstop. The paint started coming off within 2 weeks of fitting. They ordered me another door, it was fitted yesterday and it's worse than the first one. The paint job is atrocious and it's coming off already. These doors are not cheap. I've gone back to the fitter and been told all they can do is a) order another door or b) they will respray it at their cost
I've been told doorstop don't do refunds, can you believe that for goods that are faulty!! This whole sorry saga has taken 7 months already. I am now going to have to go through the small claims court to try and get my money back. Avoid at all costs and if you are going through 3rd parties check who they get their doors from is my advice

been using doorstop for 10 odd years now but unfortunately the last year has been so terrible we have had to look to another company . their product is absolutely great when its been done properly but they generally are really poorly put together in the factory which causes a lot of issues with fitting . this is where the second issue arises , customer service is the worst ive come across , the poor people in the offices have to try to sort it out to the best of their ability but you literally have to constantly chase things up to get anywhere and you can never talk to someone higher up . like I said we have been using them for ten years and know our way around most of their issues but it really has just gone really bad this year , it is as though nobody cares in the slightest anymore and is a real shame .id definitely look else where and say its even worth paying a couple of hundred pounds more to get a better and more helpful company . the way its going I think it will probably be going under soon and they are trying to get as much money in as possible short term

Been in the window business for 35 years never put a bad review before .This company should be on rouge traders on TV .Never had dealt with such a disgracefull service before .No wonder they want the payment up front .Avoid this company at all costs.

I have been an installer of PVCu windows and doors for over 40 years and can honestly say these are the WORSE doors I have encountered. There is no steel/aluminium reinforcing to the outer frame so the weight of the slab (approx 80kgs) pulls the screws that hold the hinge to the outer frame out. I believe Doorstop only use a plastic reinforcing where the hinges are located. This mainly applies to the top hinge. When this happens, the door drops and rubs on the threshold and no amount of hinge adjustment solves the issue!! The hinge in question is called an adjustable hinge on their website. I currently have one door to replace (at a cost to myself) which is being manufactured by a company that uses the proper reinforcing throughout the whole outer frame and I have recently had two more doors suffering the same problem. Rest assured, I will be contacting Doorstop to seek reimbursement for my time to fit the door(s) and I will never buy from them again.

I've been waiting since June the 12th for my order,still waiting after twice recieving emails changing delivery dates after alot of calls,the latest estimate is the 27th of September.A complete disgrace, avoid like the plague