Dobbies Garden Centres - Peterborough Bewertungen 437

TrustScore 3.5 von 5

3,4

Phorpres Way, Cygnet Park, Hampton, PE7 8NY Peterborough, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Having had my Birthday in December, I hadn't received any card or voucher from Dobbie's. I asked one of the staff while I was paying for my goods , who was very helpful. When I rang Dobbie's contact,... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We treated ourselves and friends to an afternoon tea. We were absolutely amazed at the value for money. Sandwiches cakes scones etc presented beautifully and of goodquality. Customer service from staf... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Visited my local Dobbies today, usually a pleasant experience for all a garden centre has to offer and a lovely restaurant. However the Ladies toilets were beyond disgusting, filthy stained floors,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

If you want a vegan afternoon tea don’t visit Dobbies Garden Centre at Peterborough. They do not understand the meaning of vegan. My daughter booked afternoon tea for us all last Sunday to celebrate F... Mehr ansehen


Unternehmensdetails

  1. Gartencenter

Vom Unternehmen geschrieben

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Kontaktinformationen

  • Phorpres Way, Cygnet Park, Hampton, PE7 8NY, Peterborough, Vereinigtes Königreich

3,4

Akzeptabel

TrustScore 3.5 von 5

437 Bewertungen

5 Sterne
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Bewertet mit 3 von 5 Sternen

Don't sit in AREA54

Havent been for a while and ended up in the cafe which has good food, only thing that spoilt it was when we had sat down, 15 minutes in gets a girl coming over to say to us and another table that this area is for afternoon tea only!
OK get that but she then went on to say she will let us sit here on this occasion but in future its only for afternoon tea, Then repeated it two more times.. Power trip I thought and mentioned there are only 3 tables with people at them and two of us were getting this message. Plus the food bill was more than if we had an afternoon tea along with the place wasn't exactly anything special make it out of bounds to paying customers See pics. As we left there was a damp and grubby a4 sheet of paper on a lecturn facing towards the wall that stated afternoon teas. Nothing to say the area was been policed like area54. Shame really. Spoke to manager on the way out and he didn't have his ears turned on as he also said that area may be large and empty but people shouldnt sit there unless you want a tray of cakes.
It was in the afternoon too so not sure with it being so empty that a nicer approach would be advisable.

19. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Dobbies Peterborough

Dobbies Peterborough
The last 3 times I’ve been for coffee the lattes have been warm not hot and the men’s toilets near the cafe stink of pee

15. August 2023
Bewertet mit 2 von 5 Sternen

Very disappointed

Very disappointed. It has gone downhill especially the restaurant. My husband and I stood for a while waiting to be served while the two women behind the counter carried on their conversation. They handed over our meal with such disdain. Then to top it off a dog was in the restaurant. Their website says no dogs in the food hall or restaurant someone should keep check.

3. Juli 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - Peterborough-Logo

Antwort von Dobbies Garden Centres - Peterborough

Hi Jen, thanks for taking the time to leave a review. I am sorry to read of your recent disappointing experience within our Peterborough store.
I have passed your comments to the manager so they are also aware of your recent experience. Thanks - Ahmed

Bewertet mit 2 von 5 Sternen

Dobbies peterborough, a let down.

Looking forward to a late Xmas present of afternoon tea for two !! A disappointment .
Drinks of tea and coffee and coffee only came in a cup as opposed to useful pot.
Sandwiches ok but one of which was the crust end of the bread,, no attention given to the detail. Scones , which we were advised would be fresh, seemed to be NOT fresh.
The whole selection of dishes seemed to have come straight from a very cold fridge and not at all fresh .
There was no staff to ask if the tea was in order and certainly not to replenish anything. I had to go in search of a refill for coffee.
Overall, for the price of £27 for two person it certainly did not give the impression that the customer was valued and we won't be having another tea.
p.s were told that we could not just walk in on the day as all the items had to be cooked fresh. it seems as if this instruction my have passed by in Peterborough

9. Mai 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - Peterborough-Logo

Antwort von Dobbies Garden Centres - Peterborough

Hi Frank, Thanks for taking the time to leave a review. I am so sorry to see our Peterborough store was not up to its usual high standard during your visit for Afternoon Tea.
I do hope you were able to get this resolved when you raised this in store on the day of your visit however I will pass your review to the regional manager so they are aware of your disappointing experience.
We would always recommend booking Afternoon Tea in advance on the Dobbie's website. Thanks - Lucy

Bewertet mit 1 von 5 Sternen

Booking afternoon tea for mothers day

I have tried to book an afternoon tea for mother’s day.
In the restaurant I was told I had to book on line. I asked what if I couldn’t book on line and just got a shrug.
On trying to book on line found no category for afternoon tea. Tried help, came up with page what to do on arrival. To book scroll to end of page, tried this, nothing for booking. Tried help told to look in categories, nothing for booking restaurant or afternoon tea. Tried mother’s day category, just presents. Have given up, will stay home.

18. März 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - Peterborough-Logo

Antwort von Dobbies Garden Centres - Peterborough

Thank you for taking the time to get in touch, I'm really sorry to hear that you were unable to book for mothers day. I've passed your feedback over to the relevant team and asked them to look into why this happened. Many thanks, Lorraine

Bewertet mit 1 von 5 Sternen

Filthy toilets

Visited my local Dobbies today, usually a pleasant experience for all a garden centre has to offer and a lovely restaurant. However the Ladies toilets were beyond disgusting, filthy stained floors, horrendous stench from the dirty toilets. No soap in dispensers and no hand drying facilities apart from a roll of blue paper which was damp and horrible. To top it all off used toilet paper scattered over the floor. What the hell has happened to Dobbies!!!!!!

6. März 2023
Bewertung ohne vorherige Einladung
Dobbies Garden Centres - Peterborough-Logo

Antwort von Dobbies Garden Centres - Peterborough

Thanks for your review. I am sorry to hear about the toilets at the Peterborough store. I hope this will be resolved before your next visit. Best Wishes Ahmed

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