Dear DG Supplyline Support Team, It has been an unacceptable amount of time, and I have received zero updates concerning the status of my shipment. This lack of transparency and responsiveness... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... Mehr ansehen
Unternehmen hat geantwortet
I needed to replace a few (now unavailable) Glazpart 410501 riser blocks used on Double glazed Upvc doors. The DGS 75C product looked very similar although the critical dimensions between the two shor... Mehr ansehen
Unternehmen hat geantwortet
Extremely fast delivery. Genuine parts sold. My upvc windows were fitted by Droylsden Glass Limited, Manchester 2 years ago. I contacted to ask where I can buy the exact handles that they fitted and i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Kontaktinformationen
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, Vereinigtes Königreich
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4,5
Hervorragend
220 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DG Supplyline Ltd
Hi Chris, Thanks for your review!
Antwort von DG Supplyline Ltd
Hi Clive, Thanks for your feedback and positive review!
Terrible experience.
Terrible experience.
Initial customer service was poor basically saying they weren't interested in dealing with order over the phone as "so many products"...left to just go online and work it all out. Girl was bordering on being rude.
Subsequently ordered online only to then be sent an email 2 days later (despite promise of next day delivery) saying majority of order was actually out of stock even though it was showing as in stock online.
Phoned up and asked to cancel the out of stock items and was informed a refund would take up to 28 days! Only bit of this that was an improvement was that the refund arrived in 5 (still very slow).
Will never use again and would advise anyone else to avoid.
11. Juli 2025
Antwort von DG Supplyline Ltd
Dear John,
We are very sorry to hear about your terrible experience. We sincerely apologise for the poor customer service you received, the incorrect stock information online, and the delay in your refund. This is certainly not the standard of service we aim to provide.
We are taking your feedback seriously and will be investigating these issues further with our team. We understand your frustration and appreciate you bringing this to our attention.
Sincerely,
The DGS Team
Extremely unprofessional!!
Ordered a door handle but was sent an email shortly after saying it was out of stock with a 7 day lead time. I asked them to cancel my order and send a refund as i needed the handle faster. Purchased from another company (considerably cheaper too)
Followed up with another email the next day to confirm the cancellation and ask for a refund as I didn't receive a reply. The following day the door handle is delivered. I called up and explained and after me having to prove with screenshots they agreed to cancel the order. They wanted me to post the item back but in the end agreed to arrange a collection for the following Monday between 9-5. I waited in all day and no one arrived. On the Tuesday they sent me an email replying to my original email about the cancellation with a photo of the handle being delivered and letting me know it had been dispatched and delivered. I replied and told them i knew that and so should they and also the handle was not collected. They then said it was now going to be Wednesday. It was collected on the Wednesday and then i had to ring up 10 days later as i hadn’t received a refund (was told refunds take 28 days yet in reply to another complaint on here they said it takes 3 days)
After almost a month i received an email yesterday regarding my refund and they only sent me a partial refund. So I need to call back today to request the rest. Ridiculously unprofessional company and i would avoid using at all costs
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von DG Supplyline Ltd
Dear Matthew,
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations, and we sincerely regret any frustration or inconvenience this may have caused.
We understand that there was an initial error with your order, and we want to reiterate our apology for this mistake. As soon as we became aware, we acted immediately to rectify it.
When you requested to cancel the order, it had already been dispatched. We therefore promptly arranged for the collection of the item to ensure a smooth return process for you. We also processed a refund for the order yesterday. Following our phone conversation this morning, we understood your concern regarding the delivery charge and immediately processed a full refund for the postage as well.
We pride ourselves on our professionalism and commitment to customer satisfaction, and it's clear we fell short on this occasion. We appreciate you bringing this to our attention, as it helps us to learn and improve our services.
We hope that despite this issue, you might consider us again in the future.
Sincerely,
The DG Supplyline Team
Quick Delivery! Good product
The part was sent quickly and seems to be of good quality. Was impressed at how easy it was to buy (lots of websites can make it a real pain in the back side).
8. Juli 2025
Antwort von DG Supplyline Ltd
Thanks for your review! It's good to hear that the website is easy to use. We hope to deal with you again soon.
The DGS Team
Easy to order good guidance and speedy…
Easy to order good guidance and speedy delivery
11. Juli 2025
Antwort von DG Supplyline Ltd
That's good to know! Thanks for your review, Darren.
The products on site are good quality…
The products on site are good quality even if a little bit pricey, delivery is fast. But the customer service and returns process makes you regret buying from them.
24. April 2025
Antwort von DG Supplyline Ltd
We are sorry that you have not had a satisfactory experience using DG Supplyline. If you contact sales on 01702 351911 we can investigate further and hopefully, make things right.
Nothing positive to say.
Items still have not arrived and no answer when i chased for an update ?
Unusual as they are usually on the ball.
23. Juni 2025
Antwort von DG Supplyline Ltd
We are sorry that your items have not arrived yet. If you contact our sales team on 01702 351911 we can look into this for you.
Great communication on progression of…
Great communication on progression of order right through to delivery
9. Juli 2025
Antwort von DG Supplyline Ltd
Hi Allan, good to hear how pleased you are with DG Supplyline and the team.
Postage was very expensive for the…
Postage was very expensive for the small items brought
8. Juli 2025
Antwort von DG Supplyline Ltd
Thank you for taking the time to leave us a review. We appreciate all feedback as it helps us to improve.
We understand your comments regarding our delivery charges. To clarify, we use a single flat rate of £6.49 for all order values up to £100. For orders over £100, standard delivery is free of charge.
We specifically choose to use Parcelforce's 48-hour tracked service for all our deliveries. While we know there are cheaper, untracked options available, we've found in the past that these methods led to a significant increase in items not reaching our customers. Our priority is to ensure your order arrives safely and reliably, which is why we invest in a trusted, tracked service. We also have a dedicated in-house team that carefully packages and dispatches all stock items as quickly as possible.
We hope this explanation provides some clarity on our shipping policy. We're always here to help if you have any further questions.
The DG Supplyline Team
Replacement window keys.
Very pleased with my purchase. It arrived quickly and well packaged. I was kept informed of when dispatched and of tracking status. Items are good quality. Happy to recommend. Thanks.
8. Juli 2025
Antwort von DG Supplyline Ltd
Hi Sarah, thank you so much for the positive feedback so pleased to hear you were happy with our service and the quality of our spares
Antwort von DG Supplyline Ltd
Thank you Phil for the positive feedback
Easy to order and fair prices.
Easy to order and fair prices.
Communication was good and delivery was fast.
8. Juli 2025
Antwort von DG Supplyline Ltd
Dear Peter, thank you for the positive feedback. We aim to please.
Antwort von DG Supplyline Ltd
Thank you for the 5-star review. We appreciate all positive feedback
Very fast delivery for an item I…
Very fast delivery for an item I couldn't find anywhere else!
8. Juli 2025
Antwort von DG Supplyline Ltd
So, pleased we were able to assist you on your quest to find the item you were looking for. We aim to please.
Royal Mail delivery problem
Royal Mail delivery problem. They tried two days running to deliver to a business park after 8pm when the site is shut. Third attempt/day they deliver to an unoccupied premises to which I have no access!
7. Juli 2025
Antwort von DG Supplyline Ltd
Hi Jim,
Thank you for your feedback. We apologise for the inconvenience caused by the delivery issues. We understand how frustrating this must have been for you. We will investigate the matter with Royal Mail to ensure this does not happen again.
Your satisfaction is important to us, and we appreciate your patience. Please get in touch if you have retrieved the item and we will endeavour to put this right
Best regards,
The DG Supplyline Team
Easy to use
Easy to use, backed up with a great service and kept informed all at a reasonable price.
Thanks.
8. Juli 2025
Antwort von DG Supplyline Ltd
Wow, thank your amazing review. We are grateful to our customers and look forward to continuing to meet your needs should you need us in the future.
Its was easy to order,the correct item…
Its was easy to order,the correct item delivered within a few days
8. Juli 2025
Antwort von DG Supplyline Ltd
We are delighted you enjoyed our service; our customers' satisfaction is our top priority.
Antwort von DG Supplyline Ltd
Hi Billy, thank you so much for your kind words. we are thrilled you had a great experience cant wait to serve you again
Antwort von DG Supplyline Ltd
Daniel, thank you for the 5* we appreciate our comments
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.